There have been some changes on the server side, therefore some changes on the client side have to be applied. Please follow the steps further down to keep using your PCTV ToGo device in the future.
Resolution overview (more detailed description can be found below):
1. Download the Firmware 152.115 from http://www.myhava.com/downloads/fw_32.152115.rup.img
2. Reset the device after firmware upgrade of ramdisk.
3. Apply/Run the attached patch of registry fix and then configure the device for remote viewing.
4. Test Remote Connection
1. Upgrade to the downloaded Firmware version
NOTE: If you get the message at any time, that you are using an older Firmware and a newer one is available, please discard this message and go on with the procedure below.
- Run PCTV Setup Wizard (Local Network Only)
- Go to Advanced
- Select Upgrade Firmware
- Specify Path, where you have downloaded the Firmware fw_32.152115.rup.img File
- Click on Open
- Click on Upgrade
- Wait until the firmware is uploaded.
2. How to Reset PCTV2go to Factory Defaults:
- Turn the PCTV ToGo On. Wait for a Minute so that it will boot properly.
- Press and Hold the Reset Button concealed within the reset hole at the back of the PCTV ToGo with a paper pin or Safety Pin.
- Wait until all the Lights on the Front Panel of PCTV ToGo will Flash all together (takes around 6 to 7 Seconds)
- Release the Reset Button and let the Unit Reboot. Takes around One~Two minute.
- Once the Two Solid Lights are back run PCTV ToGo Setup Wizard again to Reconfigure PCTV ToGo from Scratch.
3. How to Run the Registry Patch
- Download the attached file CentralServerAddress.reg to any easy location of the client PC, i.e. the Desktop
- Merge it to your registry by right-clicking on the file and selecting "Merge" from the menu.
4. Test the remote connection
- Try using the PCTV ToGo as you were used to. The problem should be solved.