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Factory reset button doesn't work

Last post 01-14-2009, 2:18 by tronki63. 9 replies.
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  •  01-10-2009, 13:16 274564

    Big Smile [:D] Factory reset button doesn't work

    Hello: I've received a second hand "pctv to go".

    My problem is that the factory reset button doesn't work.

    If I plug the ethernet cord in the router it takes a IP from the router and I can access it with the setup program, but it ask for a password, and it is not 0000.

    How can I reset the password or do a factory reset? Maybe telnet?

    The motherboard says it is a:

    HAVA-6-LAYER-MONSOON-2105 and 7137

    PCA: 20-HA-2200-00

    SERIAL: 82410109402071301984

    Thank you

  •  01-10-2009, 19:25 274633 in reply to 274564

    Re: Factory reset button doesn't work

    You have to hold the reset button down for a while, you can't just "click" it.

    Hold it down for a 10-count (after it has finished booting up) and see if that gets you something

    BittMann

  •  01-12-2009, 1:12 274956 in reply to 274633

    Re: Factory reset button doesn't work

    Hello:

    I've tried a hundred times to do it like you say, but nothing happens....

    Is there any way to do a factory reset via telnet, or something like this?

    Thank you

    Tronki

  •  01-12-2009, 6:31 275032 in reply to 274956

    Re: Factory reset button doesn't work

    If only the power LED is on, then the PCTV is not completely intializing.  But you're getting the "ready" LED to light up as well, so your unit *is* booting.

    And (of course), if you're getting the telnet prompt, then obviously the network is loading, etc. but somewhere in the reset process things are going awry?


    What I think:

    The power LED is the rightmost LED.   The LED to the left of the power LED is the "ready" LED.  If the "ready" LED is not lit, then the unit has not received an ethernet address, and (guessing) that means that the PCTV program isn't completely running, which means that the software reset probably won't work.  Although on my machine, I have an internal wireless card, so I pretty-much *always* get a 2nd light lit (because a default wireless network is installed) until I've reconfigured the box to NOT use the Wireless. 

    The other 2 LEDs indicate local and remote streaming, and aren't important for this discussion.

    If your machine gets the 2nd-to-the-right LED to light up, and if it responds to the PCTV To Go Settings (admin) page by asking for a password, it sure sounds to me like it's up and running.  This would make me think (hope) that your issue could be as simple as a bad reset switch.  Hey, it could happen.

    What if you grab a screwdriver set and (possibly) a small paperclip and:

    1)  With the power supply and Ethernet cord handy for the next step, remove the PCTV motherboard from its case.  (Take standard static-electricity precautions---grab it by a big grounded metal bit, such as the shell around the NTSC tuner, if it has one, or the shells of the composite/component connectors, and continue to hang on to where you grabbed it so you don't risk "zapping" anything).

    2)  Locate where the reset button is soldered on to the motherboard.  It's a little-bitty "clicky-button", and if someone was over-exuberant in how it was clicked, the button could be levered off of the mobo, the traces on the mobo could be lifted and broken, etc.  At any rate, look for where the 2 contacts from the button attach to the motherboard -- that's what you're going to manually short out to bypass the button itself.

    3)  Once the unit finishes booting (plug in the Ethernet cable if you want to see that 2nd LED light up "just to be sure"), take a small screwdriver or a bent paperclip or some such and jumper across the button lands (or an appropriate place along the trace if the traces are broken).   This takes a few seconds, so be patient.

    If the unit then does its "blink-blink-blink" of all 4 LEDs, then you have reset the unit AND you've diagnosed that you have a bad button.  Yes

    If that works, then place the unit back in its box, and call it good.   If it doesn't work, again place the unit back in its box, look to see if you have a serial header on the top of the mobo, and we can look at doing "something" via a serial console like I ended up having to do in this thread.  Which takes a bit of doing, as you'd need to come up with a serial header and a way to attach that header (I believe using a DCE configuration) to a computer's serial port.  But it can be done -- I've done it here.

    But bottom line:  Since you SEEM to be able to get to the unit via the PCTV To Go Setup wizard (or it wouldn't prompt you for a password), I think your issue isn't as dire as mine was, and (hopefully) it's something simple like a bad button that's causing your issue.  Hey, one can HOPE, can't one?

    BittMann

  •  01-12-2009, 8:32 275075 in reply to 275032

    Re: Factory reset button doesn't work

    Hi:

    I will try, but with those big fingers I have ... Smile

    Can I do contact in the green side of the motherboard?

    Else go preparing a very, very good explanation to teach me how to do the serial, how to connect (hyperterminal?), what firmware , how to put in etc...

    Sorry for my english, I'm spanish

     Thank you very, very much

     

     

     

  •  01-12-2009, 9:01 275081 in reply to 275075

    Re: Factory reset button doesn't work

    No problem, good luck.

    Can I do contact in the green side of the motherboard?

    I don't recall if the button was surface-mount (solder on the top), or a "standard" mount with pins through the motherboard (solder on the bottom).  So, you will have to discover this for yourself, or you'll need to wait for me to get home and take the cover off of mine if you have further questions.  I think I remember that it is surface-mount (and therefore could be reached from the top), but I'm not sure.

     

    How to connect

    If I remember correctly, Hyperterm should work, once the serial connection is made (115,200 - 8N1), but as I recall, I had to set up the unit as DCE, so I had a standard flat-ribbon header going through a null-modem adapter to the computer's serial port.  But I hope that this is unnecessary for you, as it can be a bit of a pain.  The serial connector is labeled "P1" on my mobo, and should have 10 pins (possibly 9, if one pin has been removed).  There is another internal connector labeled "J11", and that's NOT what we're messing with, here.

    But like I said:  I hope it doesn't come to that.  Confused

     

    Sorry for my english, I'm spanish

    I couldn't tell--you are easy to understand.  If I am too difficult to understand, let me know and I'll try again.

     

    BittMann

  •  01-13-2009, 4:04 275364 in reply to 275081

    Re: Factory reset button doesn't work

    Hi

    Finally, I was able to do the factory reset the way you said (with a paper clip).

    It was the damned button that was broken.

    Thak, thank, thank you very much.

    If even you come to Spain let me know, you will have some beers paid. Big Smile

    Tronki

    PD: Can I update firmware with hava wireless HD 1.8 version?

    If so, can I revert back to old firmware if anything goes wrong?

    Bye

  •  01-13-2009, 6:36 275425 in reply to 275364

    Re: Factory reset button doesn't work

    YesYesYesYesYes

    Can I update firmware with hava wireless HD 1.8 version?

    I have never tried this, but others have with 1.74.

    As for reverting:   If nothing else, *I* know how to revert back to the old firmware, but it's the serial-port method (Sleep)

    I suppose I could experiment with 1.8, I suppose...

    BittMann

     

  •  01-13-2009, 12:07 275536 in reply to 275425

    Re: Factory reset button doesn't work

    OK, I experimented with 1.8, and in my case "it just worked".  No problems encountered.

    Note:  I am using an old PCTV To Go HD Wireless, but I am *not* using the Wireless features of the device -- instead, I am using only wired connections.  I do see some references from people who had problems when doing this wirelessly, as the device's SSID changed during the update.

    I can't say whether it works all that much better, but it does seem to work.  And it seems to give me the one thing that I miss from remote viewing:  You can pause and rewind during a remote view now!

    BittMann

  •  01-14-2009, 2:18 275755 in reply to 275536

    Re: Factory reset button doesn't work

    Thank you.

    I'll give 1.8 a try.

    I will post news.

    Bye

     

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