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[OT] Where can I get help on "VORTEX" ?

Last post 10-22-2008, 17:50 by rednye. 5 replies.
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  •  08-11-2008, 6:22 220479

    [OT] Where can I get help on "VORTEX" ?

    Hi,
    I have some questions on the "VORTEX - Networked News (u.2.2.3.20)" software.
    The help-file is not covering all my questions.

    The Vortex is connected via "MServer v.5.3.2.8" to our Server.
    I can capture videosequences, and as far as I can tell they seem to get uploaded to the server.., but when I check at another client (which is also connected to the server) I can't find the video-files..

    I guess when I figure out how to copy a clip from the "Media Bin" to the "Record Bin", I'd be able to "publish" to the server..
    Can someone help me on this one (admins?).. a german or english-speaking hotline, more documents ?

    Thanks
    Frank

  •  08-11-2008, 7:36 220504 in reply to 220479

    Re: [OT] Where can I get help on "VORTEX" ?

    Vortex is a discontinued product. Unfortunately, both the FAQs and Knowledge Base are no longer available (at least not easily). I'm forwarding your question up to Pinnacle.
  •  08-11-2008, 7:51 220511 in reply to 220504

    Re: [OT] Where can I get help on "VORTEX" ?

    Hey Thank you Dave,

    very kind of you..

    we are still trying our best to figure out how it works, with less to no success yet..

    Frank


    oh,..
    did any software follow after the "Vortex" ?
    it might be an option to update our software..
    We basically use it as a video-playout from our server, and as a recorder to our server..
    little editing-options would be good, but not necessary.. but it has to communicate somehow with our server ("MServer")

  •  08-11-2008, 14:42 220641 in reply to 220511

    Re: [OT] Where can I get help on "VORTEX" ?

    Master,

    I forwarded your question to our Munich office and they will contact you directly.

  •  08-12-2008, 12:10 220980 in reply to 220641

    Re: [OT] Where can I get help on "VORTEX" ?

    the very mention of that word makes me shudder.
  •  10-22-2008, 17:50 246135 in reply to 220504

    Re: [OT] Where can I get help on "VORTEX" ?

    Hi, I had a similar question.  Is there a PDF some where or manual for Vortex 1000?  If so could please forward my request to HQ!  Thanks.

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