Hello,

I am using Pinnacle Studio 10, and I have run the updates for 10.7 and 10.8. I am working with Windows XP Professional Edition. Once I start digitizing my video clips, it seems that my capturing screen is black for about ten seconds, and I can hear the audio quite fine. Once the video comes back, there is a line at the bottom of my video clip preview window. Here is a video capture of what I preview:

[click to view image]

Even after I package my video file, it still looks the same. The audio is fine, but the video is my biggest problem. I have used another VHS to make sure it is not my current VHS, and it's still the same thing. I have used another VCR, and it's the same thing. Anyone have any ideas they can share with me?

Hello Bittech, welcome to the forum.  Here are few things to look for:

1.  Video driver not updated.  For this, you would have to contact your computer manufacturer for the free download.

2.  Video memory is too low for high quality capturing.  Make sure your video card has at least 128.0 MB of dedicated memory. I am not sure of the system specs of your Dell.

3.  USB bandwidth is shared. Unplug other USB Devices such as printers and scanners.

4. Try other capture qualities and capture format. Do this to refresh the settings too.

5. Dazzle device driver needs updating.