Welcome to the Forum

You are now the 4th to Post this problem.http://forums.pinnaclesys.com/forums/thread/203963.aspx

MommaJ,

Welcome to the forums,

Can you post more information about the issue you are having.  Many of us are willing to help.

Thank you. I too got the error message:The procedure entry point MpHeapReAlloc could not be located in the dynamic link library ODBC32.dll

I downloaded and installed the 10.8 patch, as instructed by your website only to recieve a message saying the beta version I am trying to run is expired!!!

I have been working on this for ages! My son ia austistic and his only passion is making movies/cartooning. He was so excited to finally get this program only to find it not working. You can only imagine how rough it has been on us both.

First of all, please enter as much detail as possible regarding your PC's Hardware into your Profile. How to in this Post: http://forums.pinnaclesys.com/forums/thread/122548.aspx Click on my Username above my Avatar, as an example. We also need to know if you have Windows XP or Vista. 

only to recieve a message saying the beta version I am trying to run is expired!!!

It looks like you've Downloaded the S10.8 Beta (Test) Patch, instead of S10.8 Released Patch.

We also need to know what Version of S10 you started-off with & now have. S10 ? & S10 ?, before we can advise which Patch to Download. IMO, you should either complete your Project or Render it to File DV-AVI, before Installing any Patch. Why do you want to Install a Patch? Are you having problems with your Project?

Please do & answer all of the above & don't do anything with your Project untill we've looked at your reply. Thanks 

Anyone-else?

ADDED - OK, I've re-read your Post & assume that you haven't started a Project yet & can't Install the Prog Still need the other info though

"It looks like you've Downloaded the S10.8 Beta (Test) Patch, instead of S10.8 Released Patch"

And how do I know the difference? Your download site has only one, Studio 10.8.0 Patch

We started with 10.5 Quickstart. We purchased the Video Creator Platinum. His system is running Visat Home Premuim.

I'm not a Pinnacle employee. Only a voluntary helper. I wiil send a Private Message to Pinnacle's MarcP, who Posts on the Studio Forums, Linking him to your Posts, to see if he can help you.

In the meantime did your Download the correct Patch?: http://www.pinnaclesys.com/PublicSite/uk/Products/Consumer+Products/Home+Video/Studio+Family/Studio+Version+10+Support/Download+Area/Drivers+-+Updates/Studio10_8_release.htm?mode=documents&Display=1 

ADDED- PM sent. 

Hi MommaJ,

I got Colour's private message and I'd like to offer help and hope to get everything sorted out ASAP. Please send me the following information through a Private Message:

1. Studio Serial Number
2. Registered Email address that you used initially to register Studio 10 Quickstart.

I'll run it through our support staff and see what's going on.

In the meantime we need to remove each and every single installation of Studio in your computer and start all over. Go to Start and search for Programs and Features and uninstall ALL Studio 10 related software. Next download the Studio 10 Regdelete (registry cleaner to remove possible corrupted registry entries that would also cause problems). And follow the steps below.

You can download Regdelete for Studio 10 and 11 by clicking HERE .

After uninstalling ALL Studio 10 related software:
1. Run Regdelete
2. Choose Studio 10
3. Click Clean
4. Do Steps 2 and 3 two more times.
5. Reboot the computer
6. Run Regdelete again
7. Choose USER REGISTRATION and ACTIVATION DATA
8. Click Clean.

Then attempt to reinstall Studio 10 Quickstart again. Ignore any error messages to continue and finish the installation. Afterwards, download the patch from the link provided by Colour's post above and install it.

Please post your progress.

Good luck.

Marc P.