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Lost serial number, can´t login to Help.

Last post 07-09-2008, 18:16 by Marc P.. 8 replies.
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  •  07-03-2008, 12:32 206382

    Lost serial number, can´t login to Help.

    Hello, as the subject says, I lost my serial number card and can´t login to the help section, since the password I had received in email is not working, and not even typing my email in the lost password feature can I get back a working one, since it´s not recognized anymore

    Maybe someone from the Staff can help me out?

     

    BIG THANKS.

  •  07-03-2008, 13:29 206407 in reply to 206382

    Re: Lost serial number, can´t login to Help.

    Perhaps a moderator is around to retrieve your password.

    This should be an easy one. 

  •  07-03-2008, 17:28 206492 in reply to 206382

    Re: Lost serial number, can´t login to Help.

    I lost my serial number card and can´t login to the help section
    ??

    IMO, you would only need that to Register your product, not to Login.

    not even typing my email in the lost password feature can I get back a working one, since it´s not recognized anymore

    You need to enter the e-mail address you used, when you originally purchased the product. Maybe you're entering a current one that can't be recognised?

  •  07-03-2008, 20:56 206532 in reply to 206382

    Re: Lost serial number, can´t login to Help.

    I'm a bit confused, you don't need your serial number to login. All you need is your user name and password.
  •  07-04-2008, 9:21 206810 in reply to 206532

    Re: Lost serial number, can´t login to Help.

    I lost my product serial.

    I retrieved it before through the Help (didn´t write it down), now I can´t login to Help to do this again. This is why I mention this in the Topic, there´s no relationship between the serial and the loging in to the support of the page.

     

    THANKS

  •  07-04-2008, 16:52 206982 in reply to 206810

    Re: Lost serial number, can´t login to Help.

    now I can´t login to Help to do this again
    .
    You need to enter the e-mail address you used, when you originally purchased the product. Maybe you're entering a current one that can't be recognised?
    From my 1st Post.

  •  07-07-2008, 14:17 207994 in reply to 206982

    Re: Lost serial number, can´t login to Help.

    maybe support can help you retrieve your registered serial number.
  •  07-08-2008, 23:06 208662 in reply to 206810

    Re: Lost serial number, can´t login to Help.

    Send me the ff through a PM:

    1. Registered email address
    2. Studio Serial (in all caps)

  •  07-09-2008, 18:16 209071 in reply to 208662

    Re: Lost serial number, can´t login to Help.

    Serial number sent.

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