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Pinnacle registration and Activation page down.

Last post 07-26-2008, 22:51 by dun4cheap. 29 replies.
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  •  06-30-2008, 2:57 204530

    Pinnacle registration and Activation page down.

    Currently we have some problems with our registration and activation page. Our apologies for any inconvenience Our engineers work hard to get this problem resolved. If there are any updates I will post them in this topic.
  •  07-01-2008, 2:14 205079 in reply to 204530

    Re: Pinnacle registration and Activation page down.

    We just got confirmation from our webteam. The registration and activation page is fully functional again. Our appologies for any inconvenience.
  •  07-01-2008, 14:02 205390 in reply to 205079

    Re: Pinnacle registration and Activation page down.

    Yep, back up and running but no place to register TDK Pro on that registration page.
  •  07-01-2008, 22:09 205546 in reply to 205390

    Re: Pinnacle registration and Activation page down.

    The link I am using is this one, seems to work now
  •  07-02-2008, 5:45 205690 in reply to 205546

    Re: Pinnacle registration and Activation page down.

    Yes, and that does work again. However, on the main registration page that is linked all over the site, there is no link to that page and no link to TDK Pro.
  •  07-02-2008, 6:02 205700 in reply to 205690

    Re: Pinnacle registration and Activation page down.

    The registration site is working again. Sorry for all the inconvenience.

    To access to the Registration page, click here

    To find the registration for TitleDeko, look for "For a complete list of products click here!" on top of the page

    Direct link for the TDK registration page

  •  07-02-2008, 6:09 205703 in reply to 205700

    Re: Pinnacle registration and Activation page down.

    Ah. I don't think I would have ever noticed that complete list link. Very good.
  •  07-02-2008, 6:35 205714 in reply to 205703

    Re: Pinnacle registration and Activation page down.

    Don't worry, Lew, you were not the first one... Smile. And this link was better highlighted than in the first version of teh page....
  •  07-15-2008, 11:47 211619 in reply to 204530

    Pinnacle registration and Activation page down.

    Because of various problems with my xp system including some errors in Liquid 7.2 I needed to reinstall

    the complete stuff. Now, when I open Liquid first time I'm being asked for the activation. but when I click on it there is a longer message, something with wrong string etc. Here it is:

    Input string was not in a correct format. body {font-family:"Verdana";font-weight:normal;font-size: .7em;color:black;} p {font-family:"Verdana";font-weight:normal;color:black;margin-top: -5px} b {font-family:"Verdana";font-weight:bold;color:black;margin-top: -5px} H1 { font-family:"Verdana";font-weight:normal;font-size:18pt;color:red } H2 { font-family:"Verdana";font-weight:normal;font-size:14pt;color:maroon } pre {font-family:"Lucida Console";font-size: .9em} .marker {font-weight: bold; color: black;text-decoration: none;} .version {color: gray;} .error {margin-bottom: 10px;} .expandable { text-decoration:underline; font-weight:bold; color:navy; cursor:hand; }

    Server Error in '/PREMIUMCONTENT' Application.

    Input string was not in a correct format.

    Description: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

    Exception Details: System.FormatException: Input string was not in a correct format.

    Source Error:

    An unhandled exception was generated during the execution of the current web request. Information regarding the origin and location of the exception can be identified using the exception stack trace below.

    Stack Trace:

    [FormatException: Input string was not in a correct format.]
       System.Number.ParseInt32(String s, NumberStyles style, NumberFormatInfo info) +0
       upsell._default.Page_Load(Object sender, EventArgs e) +3798
       System.Web.UI.Control.OnLoad(EventArgs e) +67
       System.Web.UI.Control.LoadRecursive() +35
       System.Web.UI.Page.ProcessRequestMain() +750
    


    Version Information: Microsoft .NET Framework Version:1.1.4322.2407; ASP.NET Version:1.1.4322.2407
     

     

     

    What do I have to do in order to get it running? (have activated T-Deco Pro already, too)

  •  07-15-2008, 12:28 211635 in reply to 211619

    Re: Pinnacle registration and Activation page down.

    Seems to be working. Try here.
  •  07-15-2008, 14:25 211674 in reply to 211635

    Pinnacle registration and Activation page down.

    It's registered alright Lews, but I get that message when opening Liquid and "activating" it by pushing

    this activate now button. If I can't get it to be activated it will expire in 30 days...

  •  07-15-2008, 14:28 211676 in reply to 211674

    Re: Pinnacle registration and Activation page down.

    OK. I'll have it checked out.
  •  07-15-2008, 14:41 211682 in reply to 211676

    Re: Pinnacle registration and Activation page down.

    Gilbert-Martin,

    Lew forwarded me your post. I'm checking this with our IT, looks like a problem on our activation server.

    In the meantime, you can regenearte your activation key from http://unlock.pinnaclesys.com/premiumcontent/regenerate_keys.aspx

  •  07-15-2008, 15:06 211692 in reply to 211682

    Re: Pinnacle registration and Activation page down.

    And to enter the activation key open the Easy FX editor (Hollywood FX)< and use the option "Enter activation key" in this program. Enter your Liquid 7 activation key and restart Liquid. Liquid will now be out of demo mode.
  •  07-15-2008, 15:32 211702 in reply to 211692

    Re: Pinnacle registration and Activation page down.

    Thanx guys, you saved my night! It's incredible all those obsticles one goes through a reinstall

    of a complete system. Brand new, updated and yet crashes, firewall probs of all sorts...

  •  07-15-2008, 15:53 211710 in reply to 211702

    Re: Pinnacle registration and Activation page down.

    That is not normal or correct. Reinstalls from the full patch should be fairly simple. I do them all the time during beta testing.
  •  07-15-2008, 22:30 211786 in reply to 211692

    Re: Pinnacle registration and Activation page down.

    This error is fixed. Thanks for the notification.
  •  07-16-2008, 2:47 211838 in reply to 211786

    Re: Pinnacle registration and Activation page down.

    If the problem remains send me a private message with your serial number, passport number and e-mail, and I make you an activation code.
  •  07-16-2008, 23:40 212264 in reply to 211838

    Re: Pinnacle registration and Activation page down.

    Maybe I am doing something wrong.

     I am starting wiith a clean install including windows xp pro with sp3. I have installed the Full 7.2 Install. I then installed the 7.2 patch and I have tried loading up. It asked me to activate so I clicked on the activation button which brings me to a new page that shows my serial key my passport name and email address. I press the submit button and nothing happens. I close it out and liquid finishes loading. I go to the about button and it sais I have 30days to activate. Any ideas?

    I logged in to the other link in this thread and recieved a complete email with keycode for alot of the addons I have purchased. It included a 6.1 and 7 code. But I cannot find any place to key that stuff in.

     

  •  07-17-2008, 2:20 212310 in reply to 212264

    Re: Pinnacle registration and Activation page down.

    You probably got an e-mail from our system with all activation keys you ever created or purchased for Pinnacle products. The Liquid 7 activation you mentioned is the one you need. It is the same for 7.0, 7.1 or 7.2.
    If the key does not work, send me a private message with your serial, e-mail and passport number and I create one for you.
     
  •  07-17-2008, 8:12 212456 in reply to 212310

    Re: Pinnacle registration and Activation page down.

    How do I put the key in? I have not found anyway to do this. I put my CDkey in during the original install. I put my key in for HFX Pro, but unlike Studio I have not found anywhere to put the keycode in. I also tried to take care of TitleDeko pro but I could not find it on the registration page.

    I also noticed that the email did not have all of my unlock items in it.

     

  •  07-17-2008, 8:53 212482 in reply to 212456

    Re: Pinnacle registration and Activation page down.

    If Liquid does not offer to enter the key go to Hollywood Fx Editor and enter it there (Help -> Enter activation key's).
    Title Deko can be registered from http://www.pinnaclesys.com/register and then select the link "show all products" at the top of the page.
    You find Title Deko in the middel collumn under Advanced products.
    Without the information I requested I can not see which activation keys you get or are missing Smile
  •  07-17-2008, 9:21 212499 in reply to 212482

    Re: Pinnacle registration and Activation page down.

    The titledeko was not on there last night. Anyhow, I entered my info and was given a keycode so I tried to enter it in and it told me the keycode does not match my machine code. The machine code came from title deko. I also put my Liquid keycode in the title deko as you suggested and it unregistered my HFX pro and set it to basic.

    Is there a way to do away with all this VOODOO keycode crap! This has been a concern of mine for years. The title deko keycode generator has been broken for years. There is actually a program that can be found on the internet that does a better job and creating keycodes for it then pinnacles web site. (Venting over)

     Any help would be appreciated.

     

  •  07-17-2008, 9:37 212508 in reply to 212499

    Re: Pinnacle registration and Activation page down.

    I went throught the Title Deko steps again, this time I copied and pasted the key and machine code info and entered the newly generated keycode and it worked. I have also entered my HFX pro cd key and set it back to pro. So my only problem now is that Liquid won't activate so I have 29 days left.

     

  •  07-17-2008, 13:08 212577 in reply to 212508

    Re: Pinnacle registration and Activation page down.

    Dun4cheap,

    Did you get a new activation key to activate Liquid ?

    If yes, you can enter the key from EasyFX Editor (Help menu).

    If not, send me a PM with your SW S/N and the passport. Don't forget to also send me the email used to register your version.

    29 days leaves enough space for troubleshooting... Smile

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