Here I go again.
I purchased Studio Version 9 (9.3 to be exact I believe) online in 2005. I had downloaded the Trial File then entered the Serial # into the Tiral software then downloaded the 9.4.3 Patch. Been using the software for the past few years without any major problems.
I purchased a new PC and this all started because I needed to install Studio on my new PC. I still had the original trial period file (no discs). I installed it and attempted to enter the unlock code. I have gotten a couple over unlock codes from online chat and on the phone. None of these codes have worked. I get a message back stating the codes are invalid.
Since I was not able to get Ver 9 installed I decided to purchase the Ver 11 upgrade. It won't install without seeing a previous unlocked version.
Any suggestions since I can't seem to get any answer from Pinnacle support. I have asked me to send a Full install disc for Version 11 since they can't seem to fix my problem, but I have not heard anyting on this request.
Any help would be appreciated.
James Sean Daniel