Hello
I downloaded and then purchased studio plus 10.5 last year, I don't have the original download anymore, last month the pc crashed and i lost the hard disk.
Trouble is the download isn't on the website anymore, I tried installing from some installation disks I borrowed from someone but the program wouldn't except my keys even when regenerated with my passport, I then found 10.6 titanium edition download which accepted my keys but continued to insist that it was still a trial!, and eventually timed out.
All I want is the original download trial file so I can install 10.5 (plus updates), but can i get it from pinnacle? -the responses have ranged from don't what you are talking about to you need to re-purchase a newer version!
I did consider buying the upgrade it's on offer at 20.00 at present but i need the original disks which i don't have!
Can any one help with this or suggest a solution
thanks
rob carter

Rob,

I will contact you directly by email to solve this problem

When you purchase a download (or get a Trial), it's very important to save the original file on a disk as a backup.

Don't worry, we will find a solution for you

Hello

thank you for your reply, I will await your email

Regards
Rob Carter

Rob,

I answered to your last question to support, you will receive the answer in your email inbox.

 

Hello
I have received your reply, thank you very much for your help, I will reply once every tihng is installed

Best wishes
Robert Carter