I currently have a fully licensed 10 plus version with several addons. I was suprised during the install of 11 plus upgrade version that it recognized a previous install and asked me to remove it. Then during the install it wanted the original install CD which I don't have, since the previous version was downloaded off of Pinnacles site.
When a company distributes software electronically in the past and does not have an install process that addresses that. They should have been able to design an installer without the need to have physical media or at least ship the needed media based on the previous purchased version.
The solution from online chat and tech support is to buy a CD replacement disc to allow me to upgrade. This option is less than acceptable and I will think twice before I buy my next video editing suite from this company.