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Installation upgrade path- what are they thinking

Last post 02-29-2008, 12:36 by marcus_isaac. 8 replies.
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  •  02-21-2008, 10:21 124419

    Installation upgrade path- what are they thinking

     

    I currently have a fully licensed 10 plus version with several addons.  I was suprised during the install of 11 plus upgrade version that it recognized a previous install and asked me to remove it.  Then during the install it wanted the original install CD which I don't have, since the previous version was downloaded off of Pinnacles site.

    When a company distributes software electronically in the past and does not have an install process that addresses that.  They should have been able to design an installer without the need to have physical media or at least ship the needed media based on the previous purchased version.

    The solution from online chat and tech support is to buy a CD replacement disc to allow me to upgrade.   This option is less than acceptable and I will think twice before I buy my next video editing suite from this company.

     

     

  •  02-21-2008, 11:09 124453 in reply to 124419

    Re: Installation upgrade path- what are they thinking

    Hi Caseattle,

    Welcome to the Forum Party!!!

     

    I think they will charge you a fee for the replacement disc which will cost you $14.95 , The Main reason for that is the downloaded version is much cheaper than the Ordinary purchase which has the Physical Installation Disc Included.

    BTW: What Operating System are you using?

     

    Regards,

    Marcus Geeked
     

  •  02-21-2008, 11:40 124466 in reply to 124453

    Re: Installation upgrade path- what are they thinking

    XP Media Center Edition.  I would love a to have a free modified installer file that will work with my previous full version key.  I will burn my own disk  The point is that Pinnacle offered downloadable installer files in the past and now you are penalizing me for wanting to upgrade.

  •  02-21-2008, 14:29 124605 in reply to 124466

    Re: Installation upgrade path- what are they thinking

    I have to agree with you on that point. It appears Pinnacle is trying to make all the money it can before it folds.  With the recent release of S11 I don't see this company going on much longer before either they fold or someone else purchases the company and improves support and the coding.
  •  02-21-2008, 18:41 124688 in reply to 124419

    Re: Installation upgrade path- what are they thinking

    The reason for asking previous version disc is to check if you have a valid previous version disc as a form of anti piracy with the upgrade versions of Studio 10 and 11. But thats just me. It shouldn't matter much if you have a previous full version disc IMO. If you were missing the previous full version disc you could get a standalone full version to avoid this authentication.

  •  02-22-2008, 11:24 125126 in reply to 124688

    Re: Installation upgrade path- what are they thinking

    Well after calling support again, I was able to talk them into giving me a key for the 10.5 vista installer that I had an electronic version of.  I burned a CD cutting down the disc size from 1.39 GB to 350 MB by getting rid of Data2 cab file which didn't want to burn anyway.  Was able to put in the CD and enter the key given to prove previous version before installing 11.0 upgrade version.
  •  02-22-2008, 12:10 125149 in reply to 125126

    Re: Installation upgrade path- what are they thinking

    Just give us an update if  you successfully installed Studio 11 using the burned copy of the studio 10.5 vista installer
  •  02-22-2008, 13:07 125166 in reply to 125149

    Re: Installation upgrade path- what are they thinking

    Yes, as my last sentence stated, it did work. 
  •  02-29-2008, 12:36 128869 in reply to 125166

    Re: Installation upgrade path- what are they thinking

    I am glad that things are now working for you Yes
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