It is always a good idea to get the latest firmware for any product.
See this web page to find the latest firmware updates
If you have not downloaded the latest firmware please do and see the FAQ below for how to install it
See this FAQ for how to update the firmware on your system
Here are some other usefull FAQs that will help with the Pinnacle Video Transfer.
See this FAQ for Common Video Transfer FAQs.
See this FAQ for info on using Pinnacle Video Transfer an the IPOD.
See this FAQ for info on using the Pinnacle Video Transfer with a Sony PSP.
See this FAQ if you are having trouble viewing the Pinnacle Video Capture files on your PC.
If you would like a guide on how to use the device to capture video see this FAQ.