PCTV To Go

Re: support issues

DiRtY — Thu, 02 Jul 2009 00:45:26 GMT

Pinnacle has the absolute worst customer support I've ever seen in my life. I will never buy from them again. Absolute BS!!! After they have your money they don't care about you at all.

Re: support issues

kash7777 — Tue, 26 May 2009 22:59:54 GMT

well I recalled pinnacle today and had them actually sit there on the phone and try and tell me to go out and buy a new AC adapter for it... what kind of company tells their customers to spend more money to repair their stuff is beyond me. it also clearly is not the AC adapter but is the ethernet port on it going bad somehow and the reset button also seems to be bad on it after finally getting past this mr. sudh who wanted me to buy a new adapter and told me that was telling me that was the problem (he also told me if I sent it in for repair and they found out it was the AC adapter they'd charge me for a new one... uh...? correct me if I'm wrong but the adapter falls under the warranty as well last time I checked...) This guys supervisor, who I had to demand they get for me to talk to, had me actually taking the thing apart and shorting switches with wire before telling me to come back to the website and applying for an RMA #. Total time spent on this chewing up cell phone minutes... 4-5 hours? crazy

Re: support issues

Jon RT — Tue, 26 May 2009 21:02:29 GMT

Kash7777

Please email me or PM me your contact info and I will get you to the right people.

Also do you have your support case number?

Re: support issues

bittmann — Tue, 26 May 2009 20:02:48 GMT

The PCTV To Go HD Wireless forums (which are still active, for the time being) are here.

So...what's wrong with it?

support issues

kash7777 — Tue, 26 May 2009 19:40:31 GMT

so, I have a pctv to go HD wireless... try pinnacle support live online chat, they tell me to call pinnacle, about an hour and a half of wasted time on hold on the phone there leads me back to pinnacle live support who tell me to contact pctvsystems... call them they tell me they don't support the product, come here the forum is locked... this item was sold by pinnacle and is warrented by them... I would like a refund or replacement from SOMEONE for it...

solutions?