Studio - Installation & Setup

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

Marc P. — Thu, 30 Jul 2009 01:14:57 GMT

Hi,

I've responded to your private message.

Regards,
Marc P.

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

toploader — Wed, 29 Jul 2009 09:45:52 GMT

Thank you so much Marc ;)

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

Marc P. — Wed, 29 Jul 2009 06:41:41 GMT

toploader:
Hi everyone!

Hope anyone can help me. I have the same proble as wherebob. Exactly. So if Marc P. (or anyone) can give me a solution I will be very glad.
As I see Marc P. you have the solution. I send you a PM with the same information you asked wherebob.

Thanks!

I'll respond to your PM as soon I can.

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

toploader — Tue, 28 Jul 2009 17:55:24 GMT

Hi everyone!

Hope anyone can help me. I have the same proble as wherebob. Exactly. So if Marc P. (or anyone) can give me a solution I will be very glad.

As I see Marc P. you have the solution. I send you a PM with the same information you asked wherebob.

Thanks!

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

Marc P. — Tue, 13 Jan 2009 21:31:14 GMT

I'm glad to help. Thanks for the update.

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

wherebob — Thu, 08 Jan 2009 00:47:02 GMT

Thanks for the help Marc, its working now.

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

wherebob — Wed, 07 Jan 2009 05:23:43 GMT

Ok will do Marc and thank you

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

Marc P. — Tue, 06 Jan 2009 06:13:30 GMT

wherebob:
jjn:

With a bit of luck, if you keep this issue alive, Marc P (Pinnacle employee who looks after this forum) will be able to help. He only visits on weekdays.

For example, see this thread HERE

another HERE

If live chat are now just blanket refusing to deal even with activation issues for Studio 9, and Marc can't help, you need to get this escalated to the next level of support.

Thanks a lot for your help jjn. If Marc doesn't pick this up in a day or so I may PM him my info.

I hope I'm not too late. Please send me you Studio 9 Serial number and Passport number, please send this to me through a private message. I'll see what I can do.

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

wherebob — Mon, 05 Jan 2009 01:17:50 GMT

jjn:

With a bit of luck, if you keep this issue alive, Marc P (Pinnacle employee who looks after this forum) will be able to help. He only visits on weekdays.

For example, see this thread HERE

another HERE

If live chat are now just blanket refusing to deal even with activation issues for Studio 9, and Marc can't help, you need to get this escalated to the next level of support.

Thanks a lot for your help jjn. If Marc doesn't pick this up in a day or so I may PM him my info.

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

jjn — Sun, 04 Jan 2009 09:49:37 GMT

With a bit of luck, if you keep this issue alive, Marc P (Pinnacle employee who looks after this forum) will be able to help. He only visits on weekdays.

For example, see this thread HERE

another HERE

If live chat are now just blanket refusing to deal even with activation issues for Studio 9, and Marc can't help, you need to get this escalated to the next level of support.

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

colour — Sun, 04 Jan 2009 03:30:22 GMT

Maybe I'm a bit dim, but I didn't know you needed MPEG-2 Activation for Transcoding from AVI to MPEG-2, for DVD. Importing & Exporting MPEG2 File - Yes.

Have you tried entering your existing Actvation Key?

If you have Nero Burning ROM-SE? Create a Disk Image & Burn DVD with that. Or if you have NeroVision Express, Render to File DV-AVI & Import that into NVE & go straight to Burn.

In any event, Pinnacle's Rep Marc P, who Posts on the Forum, should sort this out for you, I would have thought.

If you do need a new MPEG-2 Activation Key IMO, Pinnacle's excuse that they no lomger support S8/9 won't wash. Since you have purchased a Standalone product, which is common to all Versions of Studio & not just S8/9..

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

wherebob — Sun, 04 Jan 2009 02:47:03 GMT

jjn:

I think you will need to speak to support to sort this out. There may be a problem with your records

The support site says they will no longer support Studio 9 software issues via telephone, email or live chat. This forum is the only support available to me according to the pinnacle support page. I emailed them 5 days ago and didn't hear back. I filled out a support request form and when I submitted it it said "Studio 9 is no longer supported by Pinnacle Systems".

Any other ideas? I paid near $100 for this software 2 years ago and now it's useless.

Thanks again for your replies

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

jjn — Sat, 03 Jan 2009 23:24:34 GMT

I think you will need to speak to support to sort this out. There may be a problem with your records.

BTW why do they they make you have to go activate options like this and not just give you the feature in the first place.

Studio is distributed in many forms - and bundled with lots of cheap hardware - and Pinnacle have to pay a licence fee for every person who uses the mpeg-2 codec. Obviously, they don't want to pay for 5 million licences when only 1 million people are using the codec.

It would be more convienient if the Plus and Ultimate versions of Studio didn't have this inconvienience, but I think it's a price we end up paying for software piracy.

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

wherebob — Sat, 03 Jan 2009 22:53:19 GMT

jjn:

When you reformat and re-install, your passport is automatically changed. Had you registered to software before? Did you use an old email address for that registration? You might find that "regenerate activation keys" is the option you need to use, rather than trying to re-register the software as your serial number is already registered to your (old?) email. Am I making any sense?

and welcome to the forum

Yes I registered the software 2 years ago and didn't re-register since I already was. I am using the same email that I orginally registered with.

When I went to "regenerate keys" under support and typed in my passport number I got the following:

"We're sorry. We do not show any activation keys purchased on your account."

Thanks for the reply

Bob

BTW why do they they make you have to go activate options like this and not just give you the feature in the first place. Its kind of a pain and if I end up having to buy new software I don't think I'd go with Pinnacle again because of the option.

Re: Studio 9 - Reformatted PC can't burn DVD's now, activation Keys not good anymore?

jjn — Sat, 03 Jan 2009 17:19:54 GMT

When you reformat and re-install, your passport is automatically changed. Had you registered to software before? Did you use an old email address for that registration? You might find that "regenerate activation keys" is the option you need to use, rather than trying to re-register the software as your serial number is already registered to your (old?) email. Am I making any sense?

and welcome to the forum