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MCC Install Failure With PS25 Ultimate

  •  09-01-2021, 12:25

    MCC Install Failure With PS25 Ultimate

    Hi I saw this posted in another thread, but there was no solution posted to it.

    Here is my version of the problem:

    I purchased Pinnacle Studio 25 Ultimate, which I thought included MultiCam Capture full version. Instead, only MCC Lite was included.

    I purchased the upgrade for MCC full version through the Upgrade button on MCC Lite and downloaded the .exe file MultiCam_Capture_1.2.5.489.exe

    When I attempt to run it, I get this error message:

    Setup Cannot Find a compatible version of Pinnacle Studio or Vision Studio on your system. Setup will now exit.

    I tried on-line support chat and they punted me to a support ticket they created. They only asked me for some system information and no response since. Would someone please offer some insight into how this problem was solved before?


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