There wasn't too much good to hear about the pinnacle service in the past...but that must have changed judging by my last experience:

After upgrading to PS 20.5 my welcome screen is not populating; I chatted, explained to someone, was given a number and thought ok I'll probably never hear from them again.

But to my pleasant surprise straight after Easter I get an email and an invite for a remote session with a tech., and we're working on the prob as we speak.

The problem is not solved yet, but regardless if it will be, the service has improved out of sight...Big Thumps up...