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Re: this product uses no or an invalid Product ID. Please reinstall the software

  •  09-25-2015, 1:21

    Re: this product uses no or an invalid Product ID. Please reinstall the software

    Hi! I just joined this forum and having a similar problem, although I'm using Pinnacle Studio 14 Ultimate.  I recently totally restored my computer and cannot re-install all the extra transitions and effects that I purchased years ago.  Hollywood FX Volume 2 reinstalled OK, but when I plug in the activation code for Hollywood FX Volume 1, the system rejects them and says "Feature Not Found."  The transitions for Hollywood FX Volume 1 ARE showing up, but every one has a lock on it, and they all have a Pinnacle watermark when I try to use them.  There is a small ACTIVATE NOW button that I can push, but it does nothing. I have written Pinnacle Support but all they tell me is to try the forums.  This has been going on for 2 weeks.  Can you help?

      Ray

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