Tamara,
I have been thinking about your
problem. I Know that Studio 15HD works in the Win7 environment and
I use it for Capture nearly every day without problems.
I want you to reinstall Studio 15. I
can already hear you saying that you have done that – but please
read on.
I have a HP desktop and Lenovo laptop
that use Win7 Pro. They each run Pinnacle Studio 15HD. Several
months ago I had several problems and went through multiple
reinstalls of Pinnacle, but the problems persisted. I discovered
that when you do a removal of the software, many Pinnacle folders are
not removed. And when you do a reinstall of Pinnacle and it sees
these folders, it may skip over them and not replace them. This
means that if there is something in one of those folders that causes
a problem, it will still exist after the reinstall. This is also
true of the Registry – if there is something in there causing a
problem, it will not be resolved unless it has been removed.
There is a web-site
(http://declic-video-fx.com)
containing a lot of helpful information. I plagiarized some of their
information and made a removal/reinstall sequence that has worked for
me. The indented items shown in blue
are my additions. I suggest that you use each of the following steps
for your reinstall:
Go
to http://declic-video-fx.com/Studio-1-15/FAQ.aspx
to find “22-How
to re-install Pinnacle Studio”. Open
it and click on Regdelete to find “REGDELETE
S7/8/9/10/11/12/14/15”. Select
and download “REGDELETE S14.EXE” (also works for version 15).
22-How
to re-install Pinnacle Studio First do a clean uninstall :
1. Uninstall
Studio with the
Add/Remove Programs tool
in the Windows Control Panel
2. Restart your
computer
2a. Run
‘free’ Ccleaner software. Select Registry; Scan; Fix; and click
Yes for Backup Changes to Registry. (This will give you a saved copy
of the Registry before any of the following changes are made.)
3. Run
Regdelete
4. In the menu
select your version of Studio
5. Press
the Clean button
6. Close Regdelete
7. Open Regdelete
8. Now
in the menu select User registration
and activation Data
9. Click
Clean
10. Close
Regdelete
10a. Run
MSCONFIG.EXE and de-select StartUp Items
10b. Restart
computer
10c. Do
a Search to find all items containing “Pinnacle” particularily
the folders
10d. Rename
the folders (e.g. I renamed the Pinnacle folder still in Program
Files (x86) to “Pinnacl-old”. There were other items in My
Videos that also needed renaming). This is so that they are not
recognized when you re-install.
10e.
Restart computer and do a Search for Pinnacle for a final check that
all folders have been renamed.
10f.
Restart computer again.
You can re-install
your version of Studio, the registry is cleaned-up
11a. I
loaded Pinnacle only and not the Plug-ins or Bonus items because I
have no need of them for transferring VCR tapes to DVD formats. I
wanted Pinnacle in a ‘plain vanilla’ version.
Whenever you are going to run Pinnacle,
I suggest that you open MSCONFIG.EXE and de-select StartUp items
(this eliminates items from being loaded automatically that are not
required for Pinnacle). I also suggest that you never run Microsoft
Task Manager while using Pinnacle (based on some problems that
created for me).
Do you now have a workable tab for
Capture now?