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Pinnacle Studio 14 - Blue exclamation and question marks

  •  12-20-2011, 13:38

    Pinnacle Studio 14 - Blue exclamation and question marks

    I recently installed Pinnacle Studio 14 Ultimate on my new laptop.  I re-activated the original keys I had for it and I thought everything had worked correctly.

    Now when I select an AVI, MPG or MP4 I get a blue exclamation mark in the preview window and the files will not play.  I cannot drag them into the timeline.  If I drag from windows explorer I get a blue question mark in the timeline.

    I installed Shark 007s codecs to make sure I had all the codecs I might need.

    The only thing out of the ordinary I might have done was move the render folder to a different drive.

    Does anyone have any idea what I might be missing.  I do not have any way of contacting technical support as I don't have an ASC code, and my initial contact case seems to have been closed even though the elapsed time period has not yet passed, and I can no longer log back in to submit a new case.

    Thanks for any help.

    System Manufacturer : Acer

    System Model : Aspire 5750

    Processor : Intel(R) Core(TM) i5-2430M CPU @ 2.40GHz (4 CPUs), ~24GHz

    Memory : 6144MB

    Display Adaptor : Intel(R) HD Graphics Family

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