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Re: Studio 14 Ultimate DVD Time Estimate Incorrect

  •  05-12-2010, 14:18

    Re: Studio 14 Ultimate DVD Time Estimate Incorrect

    I have the exact same problem with making a 1920x1080/30p Blu-Ray Disc.

    If the project is 22 Minutes 6 Seconds or shorter, all works fine. If the project is 22 Minutes 6.05 Seconds or longer, I get the same Available 0, and cannot burn a disc.

    Shorten your project to 22 Minutes, 6 Seconds or less and it will work.

    Fleto Lacambra of Pinnacle tech support told me to delete the render files as well. That helped in that if the project is 22 Minutes, 50 Seconds or less the available space is correct. If the project is 22 Minutes, 51 Seconds or more, the available space is 0.

    Fleto told me to delete my install, run a reg clean utility, and re-install. Well, that didn't make any difference. Same problem.

    I asked Fleto to make a new project, add a 16:9 title, set the length of the title to 24 Minutes, and he will see the problem. He ignored my request, and told me to re-install the software. Well, I did, and it didn't change a thing.

    I haven't seen any patches for Studio 14. I use to get patches all the time for Studio 10. Seems like the Pinnacle Studio development crew is gone.

    Transcript of my case chat:

    Log Started Wed May 12 06:11:37 PDT 2010

    [06:11:42] You have been connected to Fleto Lacambra.
    [06:12:00] Fleto Lacambra: Hi Scott, my name is Fleto, how may I help you?
    [06:12:39] Scott Ackerman: I'm trying to get help with Can I get help with case 01208038
    [06:13:08] Scott Ackerman: I can't make an HD project over 22 minutes and 6 seconds when the destination is a 25 gig BD
    [06:13:13] Fleto Lacambra: One moment please. Thanks!
    [06:13:47] Scott Ackerman: If the project reaches 22 Minutes, 6.05 Seconds, it reports that no space is available on the BD
    [06:16:38] Scott Ackerman: There screen captures of the problem attached to the case
    [06:18:40] Fleto Lacambra: My apology can you please open studio.
    [06:18:59] Fleto Lacambra: Then don't load the project.
    [06:19:09] Scott Ackerman: It's open
    [06:20:25] Fleto Lacambra: 1. In Studio menu, go to Setup>Project Preferences
    2. Under 'Folder for auxiliary files', click DELETE.
    3. Select 'Delete auxiliary files for all project'. Then click OK.
    [06:21:14] Scott Ackerman: ok
    [06:21:36] Fleto Lacambra: Close studio then re-open it.
    [06:21:58] Fleto Lacambra: Then afterwards load the project.
    [06:22:34] Scott Ackerman: ok, it's open
    [06:23:04] Fleto Lacambra: Then go to make movie.
    [06:23:33] Fleto Lacambra: Under burn options select then second option create disc content but don't burn.
    [06:24:26] Scott Ackerman: ok, I have done that
    [06:24:43] Fleto Lacambra: Click ok now.
    [06:24:54] Scott Ackerman: ok
    [06:25:30] Fleto Lacambra: Then try to create that disc image after creating that disc image try to click on settings again and choose "Burn from previously created disc image".
    [06:25:57] Fleto Lacambra: Then select that disc image that you have created.
    [06:26:01] Scott Ackerman: I can't make the image. Avaialable space on the blank BD is 0 seconds
    [06:27:14] Fleto Lacambra: Can you click on the green button?.
    [06:27:33] Scott Ackerman: What green button?
    [06:27:58] Fleto Lacambra: Create disc.
    [06:28:43] Scott Ackerman: There is a grey/black button that says "Create Image".
    [06:29:09] Fleto Lacambra: Can you click it?.
    [06:29:18] Scott Ackerman: When you click on this, it says the project size is larger than the media size.
    [06:30:16] Scott Ackerman: If I shortin the project to under 22 Minutes, 6 Seconds, Studio shows 100 minutes avaialble, and will burn a disc image
    [06:31:08] Scott Ackerman: If the project is 22 Minutes, 6.05 Seconds, it Studio says 0 Seconds available, and will not burn a disc image
    [06:33:17] Scott Ackerman: It looks to me like there is an integer math error in Studio when it is calculating the available space on the 25 gig BD
    [06:33:31] Fleto Lacambra: Can you please have this settings.
    [06:33:33] Fleto Lacambra: Within Studio go to Setup - Video and audio preferences. In the video preview section of these settings are the following check boxes:

    * Enable full-resolution preview
    * Enable hardware acceleration

    Try ticking and un-ticking both of these options to see if any combination of these settings has an effect on the preview problem. You need to restart Studio in order to take effect.
    [06:34:15] Scott Ackerman: There isn't any preview problem. Preview works great
    [06:34:44] Fleto Lacambra: Yes I know but can you please try to have that procedure.
    [06:34:56] Scott Ackerman: ok
    [06:35:01] Fleto Lacambra: And can yuo tell me if you have a disc or a download version?>
    [06:35:29] Scott Ackerman: Disc Version. I bought it directly from you.
    [06:35:45] Fleto Lacambra: I see thanks!.
    [06:41:17] Scott Ackerman: ok, Having both items ticked. If the project is over 22 Minutes, 51 Seconds, space available on 25 gig DB is 0 Seconds. If the project is 22 Minutes, 50 seconds, space available on 25 gig BD is 101 Minutes
    [06:42:31] Fleto Lacambra: Ok thanks for the update.
    [06:43:09] Scott Ackerman: That is strange that ticking both of them would change the project size by 44 seconds
    [06:43:24] Fleto Lacambra: Now try to have this settings.
    [06:43:27] Fleto Lacambra: - Put the disc on the computer run the installation then choose the option for repair that will repair some errors on the software.

    - Then try to update the driver for the burner.
    [06:44:12] Fleto Lacambra: Should you need further help, you can reply to the email that this chat session will be automatically sending you so we can continue troubleshooting.
    [06:44:24] Scott Ackerman: I have done this for the past two weeks. The last update for the burner was two days ago. I updated it, and nothing changed
    [06:45:06] Scott Ackerman: I don't believe it has anything to do with the burner, It is a calculation error in Studio
    [06:45:32] Scott Ackerman: The burner is reporting the correct available space on the BD
    [06:45:41] The agent is sending you to http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=288459&Hilite=Studio+14+uninstall.
    [06:45:53] Fleto Lacambra: Please have Section 2: Advanced Uninstall and Reinstall Steps on that link.
    [06:46:04] Scott Ackerman: Studio is corrupting it when the project grows over a certain size.
    [06:46:46] Scott Ackerman: I have done all the uninstall, and re-install, over and over
    [06:46:51] Scott Ackerman: no changes
    [06:47:32] Fleto Lacambra: Are you sure you have done the regdelete on that FAQ document?.
    [06:48:59] Scott Ackerman: My Studio works perfect on DVD's. Only on BD's Studio has a what appears to be a math problem on calculating free space
    [06:49:38] Scott Ackerman: You can recreate the same problem on your computer
    [06:51:14] Scott Ackerman: Make a 16:9 project. Add a title. Make the title 22 Seconds long. Click make disc with BD Best quality selected. It will work. Change the length of the title to 30 seconds. Click make disc, and studio will tell you there is 0 seconds available on the BD disc
    [06:52:06] Fleto Lacambra: Can I ask have you tried to have the section 2 on the link that I had provided you?>
    [06:53:24] Scott Ackerman: I have not run regdelete.
    [06:54:16] Fleto Lacambra: Please try to have that procedure should you need further help, you can reply to the email that this chat session will be automatically sending you so we can continue troubleshooting.
    [06:54:40] Scott Ackerman: Did you try and make the project that I asked you to try
    [06:55:36] Scott Ackerman: Do you have a Blu-Ray burner in your machine?
    [06:56:52] Fleto Lacambra: Sir please try first the isolation that I had provided you and if does the same thing you can reply to the email that this chat session will be automatically sending you so we can continue troubleshooting.
    [06:58:27] Scott Ackerman: I don't know what to say

    [--- end of transcript as seen by customer ---]

    [06:58:38] The customer has ended the chat session.
    [06:58:38] Scott Ackerman has left the session.
    [06:58:42] Fleto Lacambra: You’re welcome. Thank you for chatting with us. Have a good day! Please don't forget to exit the chat session. Thank you.
    [06:58:45] Fleto Lacambra has left the session.

    Log Ended Wed May 12 06:58:45 PDT 2010

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