Forums
in > Search
Welcome to Pinnacle Systems - Forums Sign in | Join | Help

MCC Install Failure With PS25 Ultimate

Last post 09-02-2021, 19:14 by kiteflyer. 6 replies.
Sort Posts: Previous Next
  •  09-01-2021, 12:25 816733

    MCC Install Failure With PS25 Ultimate

    Hi I saw this posted in another thread, but there was no solution posted to it.

    Here is my version of the problem:

    I purchased Pinnacle Studio 25 Ultimate, which I thought included MultiCam Capture full version. Instead, only MCC Lite was included.

    I purchased the upgrade for MCC full version through the Upgrade button on MCC Lite and downloaded the .exe file MultiCam_Capture_1.2.5.489.exe

    When I attempt to run it, I get this error message:

    Setup Cannot Find a compatible version of Pinnacle Studio or Vision Studio on your system. Setup will now exit.

    I tried on-line support chat and they punted me to a support ticket they created. They only asked me for some system information and no response since. Would someone please offer some insight into how this problem was solved before?

    Thanks

  •  09-01-2021, 14:35 816735 in reply to 816733

    AW: MCC Install Failure With PS25 Ultimate

    See the following link:
    https://forum.corel.com/viewtopic.php?t=68015
    I hope you find a suggestion.

    Maybe you had an earlier version of PS installed and there are leftovers in the registry. There is a registry cleaner for PS. I have the link here for PS 24. It should work for earlier versions and certainly for 25.
    http://cdn.pinnaclesys.com/SupportFiles/Studio_24/RegDelete_PS24.exe

    Maybe there is also a problem with the antivirus program?

    But first I would uninstall and reinstall Pinnacle Studio 25.

  •  09-01-2021, 15:28 816736 in reply to 816733

    AW: MCC Install Failure With PS25 Ultimate

    Another idea. Did you uninstall the MultiCam Capture Lite version before installing the full version? Since I have the full version of MCC, I don't know if the Lite version can be uninstalled via "Programs and Features" or "Apps".

    I once read a comment that someone got a special link to an MCC install file from Corel support because he also had an install crash.
  •  09-01-2021, 21:40 816740 in reply to 816736

    Re: AW: MCC Install Failure With PS25 Ultimate

    Thanks for the insights and advice. It turns out the support team got back to me this afternoon and sent me a new install link that worked. Thanks for the help! 
  •  09-02-2021, 3:42 816742 in reply to 816740

    Re: AW: MCC Install Failure With PS25 Ultimate

    Would you tell me which version of MCC they sent you ?

    Is it 1.2.7.649 ?

  •  09-02-2021, 6:18 816743 in reply to 816742

    AW: Re: AW: MCC Install Failure With PS25 Ultimate

    You may also be interested in my MCC installation:
    The installation file is version 1.2.5.489 (May this year). Now version 1.2.7.560 is installed.
  •  09-02-2021, 19:14 816748 in reply to 816742

    Re: AW: MCC Install Failure With PS25 Ultimate

    saby:

    Would you tell me which version of MCC they sent you ?

    Is it 1.2.7.649 ?

    That's what I've got installed on both my desktop & laptop

View as RSS news feed in XML
Copyright © 2012 Corel, Inc.. Terms of Use | Privacy Policy