Hi I saw this posted in another thread, but there was no solution posted to it.

Here is my version of the problem:

I purchased Pinnacle Studio 25 Ultimate, which I thought included MultiCam Capture full version. Instead, only MCC Lite was included.

I purchased the upgrade for MCC full version through the Upgrade button on MCC Lite and downloaded the .exe file MultiCam_Capture_1.2.5.489.exe

When I attempt to run it, I get this error message:

Setup Cannot Find a compatible version of Pinnacle Studio or Vision Studio on your system. Setup will now exit.

I tried on-line support chat and they punted me to a support ticket they created. They only asked me for some system information and no response since. Would someone please offer some insight into how this problem was solved before?

Thanks

See the following link:
https://forum.corel.com/viewtopic.php?t=68015
I hope you find a suggestion.

Maybe you had an earlier version of PS installed and there are leftovers in the registry. There is a registry cleaner for PS. I have the link here for PS 24. It should work for earlier versions and certainly for 25.
http://cdn.pinnaclesys.com/SupportFiles/Studio_24/RegDelete_PS24.exe

Maybe there is also a problem with the antivirus program?

But first I would uninstall and reinstall Pinnacle Studio 25.

Another idea. Did you uninstall the MultiCam Capture Lite version before installing the full version? Since I have the full version of MCC, I don't know if the Lite version can be uninstalled via "Programs and Features" or "Apps".

I once read a comment that someone got a special link to an MCC install file from Corel support because he also had an install crash.

Thanks for the insights and advice. It turns out the support team got back to me this afternoon and sent me a new install link that worked. Thanks for the help! 

Would you tell me which version of MCC they sent you ?

Is it 1.2.7.649 ?

You may also be interested in my MCC installation:
The installation file is version 1.2.5.489 (May this year). Now version 1.2.7.560 is installed.

saby:

Would you tell me which version of MCC they sent you ?

Is it 1.2.7.649 ?

That's what I've got installed on both my desktop & laptop