I have 2 copies of the Pinnacle Studio 15 software. I have one loaded on a Desktop and the other on a Laptop. I have been using the Desktop version for simply extracting videos from VHS tapes and using the Laptop version for editing, creating, etc.

Last week, I wanted to use the Desktop for some creative work and couldn't. There were no Activation Keys, so I entered the ones that used to work a few years ago. They were rejected.

After investigating I found that each computer shows the proper Serial Number for that copy of the software that was loaded, but both computers show the same identical Passport Number.

I have reinstalled the software on the Laptop several times using this process:

Go to http://declic-video-fx.com/Studio-1-15/FAQ.aspx to find “22-How to re-install Pinnacle Studio”. Open it and click on Regdelete to find “REGDELETE S7/8/9/10/11/12/14/15” to download your appropriate item.

22-How to re-install Pinnacle Studio First do a clean uninstall :

1. Uninstall Studio wih the Add/Remove Programs tool in the Windows Control Panel

2. Reboot your system

2a. Run free Ccleaner to save a version of the Registry

3. Run Regdelete

4. In the menu select your version of Studio

5. Press the Clean button

6. Close Regdelete

7. Open Regdelete

8. Now in the menu select User registration and activation Data

9. Click Clean

10. Close Regdelete

10a. Run MSCONFIG and de-select StartUp Items

10b. Restart computer

10c. Do a Search to find all items containing “Pinnacle” particularly the folders

10d. Rename the folders (e.g. I renamed the Pinnacle folder still in Program Files (x86) to “Pinnacl-old”. There were other items in My Videos that needed renaming). This is so that they are not recognized when you re-install

1. You can re-install your version of Studio, the registry is cleaned-up

11a. I loaded Pinnacle only and not the Plug-ins or Bonus items because I have no need of them for what I am doing now.

I still get that same duplicate Passport ID. The last time I reinstalled, instead of renaming Pinnacle folders, I deleted them all. Still have the same Passport ID.

During the past couple of years, I have gone through OS failures, computer replacements, etc that may have contributed to this problem.

Anyone have any suggestions?

In short : you need activation keys for your desktop, right ?

Send me a PM with the list of keys you're needing + passport # + registration email address.

I'll ask new keys for you to Corel.

I don't think that will work.  I have activation keys that should work on the Desktop, but I believe that they are being rejected because the Passport ID number is identical to the Pinnacle software loaded on the Laptop.

I am assuming that the Passport ID number is the Key related to activation keys rather than the software serial number.

Thank you,

"I have activation keys that should work on the Desktop, but I believe that they are being rejected because the Passport ID number is identical to the Pinnacle software loaded on the Laptop." 

There is no way you should have two identical passport numbers in different computers UNLESS you copied and pasted your pixie file where it should go or you might have a pirated version of Studio. If you registered your studio program all you need to do is click on the help menu and regenerate your activation keys and that should do the trick.

As Saby mentioned to you, send him a PM with your registered email and passport number and you should receive your new keys by email by Corel or by Saby.

R_Vera:

As Saby mentioned to you, send her a PM

Him, not her.   

Sorry Saby, my brain is  not at the right place. My apologies to you.

P.S.: Correction made already.