Hi, I am a faithful user of Avid Studio. I was informed that there is an upgrade to Pinnacle Studio. How do I get it?

Although I have seen a screen shot of the upgrade option, I cannot locate it.

Can someone please assist?

Many thanks 

Hi,

Are you talking about versions for iPad or PC ?

For the iPad.

Thanks

DV FX,

As was posted by Pinnacle (Corel Inc) on the Apple Store back in the End of August the Pinnacle Studio iPad app was available for free for a limited time. The last day to get the app for free from Pinnacle was on September 18th, so there was plenty of time for Avid Studio app users as well as any other iPad users to download and install the new app absolutely free of charge. The link you posted for an "upgrade" does work, since it takes you to the same page where the app would've been available free. Except that as already stated now the price went up to 7.99 USD after the deadline set by Pinnacle for the app.

Hope this clarifies,

Eduardo

Hi

 your an employee? 

This is mot fair as we paid our money already for the app. And now we can not update it because we missed the deadline? That goesagainst everything apps stand for. It looks like from the reviews of pinnacle  that loads of people downloaded it for free. Tey never even bought the avid app, and now us guys who paid for avid, have to pay £9. 

This is a crime. 

I can see why you're p*ssed off, but it isn't a crime - it's a different company

Perhaps it's time for a moderator to comment (again)

It's understandable to have a deadline, but the new company should still support the customers of the original product, especially since the new product is basically the same thing.

In my situation, I was in the middle of a big editing job, so I didn't want to risk losing everything by upgrading my iOS and to the new Pinnacle version. I assumed that there would be an upgrade path once I was ready for it, but now it's gone.

Can the mod give us a way to contact the right people to explain our reasonable situations? 

Much appreciated.