Hello, I have a major problem here...

 

I bought Dazzle DVC 101 about 3 days ago. And from that day, it hasn't worked at all while I try to capture with any software (Pinnacle Instant DVD Recorder, AMCap, Debut Video recorder etc.). I can see that I get the input signal (from settings, the incoming video input signals is 1, like it should be), but all I have is a black screen. There's no audio signal either.

 

I've tried to look everywhere in Internet now, but none of them has worked. I know it's something about my computer, but I don't know what it is... Help is much appreciated!

 

Regards,

Uhkam

 

P.S. I have another capture device called EasyCAP DC60+, but same problem. There is no video nor audio.

 

Specs:

OS: Windows 7 Ultimate x64 SP1

Processor: Intel i5 3,2 GHz  (dual-core)

Display: Nvidia GeForce GTS 8800 512 MB

RAM: 8 GB

Sound: Asus Sonar XG

Hi Uhkam,

 Have you tried uninstalling and reinstalling the drivers? If not you may try this.

Try this steps:
1. plug the dazzle device in the USB port.
2. Go to Start >>Control Panel >> System >> Hardware Tab >> Device Manager
3. Go to Sound Video and Game Controllers >> Expand it >> Uninstall PInnacle Device ( if found) or
   Go to Control Panel >> Programs and feature (add and remove programs) >> Uninstall pinnacle video drives
4. Unplug the Dazzle
5. Download the correct driver : http://cdn.pinnaclesys.com/SupportFiles/Hardware_Installer/readmeHW10.htm
6. Save it on your desktop and Install It.
7. Restart you computer.
8. Plug the device and launch IDVDR or Studio software.

 

You may also try to uninstall the Instant DVD Recorder and Download this Updated version

 IDVDR 2.6.1  <<=== Click to download

 Thanks

Hello, Marose

 

Yes, I have tried uninstalling and then re-installing the drivers for several times now - with both Dazzle and EasyCAP. It doesn't work 

Have you tried installing the update for the IDVDR for Windows 7? on the Capture Source is the DVC 101 is listed? Did you check the cables being used?

Yes, I have updated IDVDR. Other capture programs are also up-to-date or have worked before.

Yes, I can see DVC 101 in Capture Source being listed there.

Yes, I have triple-checked them now, and it's how it's suppose to be. 

It seems that it might be a hardware problem, since even other capture programs didn't but to make sure, can you try that using on a different computer? Just to make sure of it.

I tried with another computer. Dazzle works with my laptop (though poorly because of bad specs)

 

And on a sidenote: EasyCAP started working with my computer, too. I found an unofficial update to it which made it work 

Oh I see.. It worked on your other computer. It seems there is something conflicting with the dazzle on the other one..

Please try creating a new user account then try to use the dazzle.

 

Fellow Mods, Do you have anything to suggest?

Thanks!

I tried with another user account. It showed nothing, too.

So... that's it? That's all the support I get? If so, I'm returning my Dazzle back to the store I bought it

 

/bump