I have both Pinnacle 11 and 12.  When attempting to capture video using the DVC100 capture device, the resulting video does not sync with the audio.  The video and audio appear fine when playing in the preview window, but as soon as I click to start the capture, the video appears to intermittently freeze.  The resulting captured video is badly synced with the video portion not at all matching the audio portion. The audio sounds correct. There are no dropped frames.

My driver info:

DVC100 Audio Device: Pinnacle Systems, 12/12/2006, 1.2.5.0
DVC100 Video Device: Pinnacle Systems, 4/6/2004, 1.1.406.0

I have tried this on three computers, both using Pinnacle 11 and 12, one a Vista machine, with the same results.  Any suggestions?

Studio version 12 Ultimate 12.1.3.6605
DVC 100 capture device
Windows XP SP3
Display adapter driver:
ATI Technologies, Inc. 3D Rage Pro AGP 2X
Microsoft
6/6/2001
5.1.2001.0

Followed self-service faq issue here: http://avid.custkb.com/avid/app/selfservice/search.jsp?DocId=214331

Guide to troubleshooting USB capture hardware installations with Studio.

Thanks for any assistance.

Added some system information from dxdiag in case it is helpful below.

------------------
System Information
------------------
Time of this report: 7/25/2009, 10:34:00
       Machine name: OLYMPIA
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
           Language: English (Regional Setting: English)
System Manufacturer: ECS                            
       System Model: K7S5A                          
               BIOS: Version 1.00                   
          Processor: AMD Duron(tm) Processor,  MMX,  3DNow, ~1.2GHz
             Memory: 1024MB RAM
          Page File: 543MB used, 1154MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

---------------
Display Devices
---------------
        Card name: ATI Technologies, Inc. 3D RAGE PRO AGP 2X
     Manufacturer: ATI Technologies, Inc.
        Chip type: ATI 3D RAGE PRO AGP 2X (GT-C2U2)
         DAC type: ATI Internal DAC
       Device Key: Enum\PCI\VEN_1002&DEV_4742&SUBSYS_00000000&REV_5C
   Display Memory: 8.0 MB
     Current Mode: 1024 x 768 (32 bit) (60Hz)
          Monitor: Default Monitor
  Monitor Max Res:
      Driver Name: atidrae.dll
   Driver Version: 5.01.2493.0000 (English)
      DDI Version: 7
Driver Attributes: Final Retail
 Driver Date/Size: 8/17/2001 07:56:00, 137216 bytes
      WHQL Logo'd: Yes
  WHQL Date Stamp: n/a
              VDD: n/a
         Mini VDD: atimpae.sys
    Mini VDD Date: 8/17/2001 05:49:00, 75136 bytes
Device Identifier: {D7B71EE2-0402-11CF-B063-BD29F2C2C835}
        Vendor ID: 0x1002
        Device ID: 0x4742
        SubSys ID: 0x00000000
      Revision ID: 0x005C
      Revision ID: 0x005C
      Video Accel:
 Deinterlace Caps: n/a
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

---------------------
Sound Capture Devices
---------------------
            Description: SiS 7012 Wave
  Default Sound Capture: Yes
  Default Voice Capture: Yes
            Driver Name: sis7012.sys
         Driver Version: 5.10.0000.6110 (English)
      Driver Attributes: Beta Retail
          Date and Size: 4/8/2003 09:56:36, 820133 bytes
              Cap Flags: 0x41
           Format Flags: 0xCC0

            Description: Dazzle DVC100 Audio Device
  Default Sound Capture: No
  Default Voice Capture: No
            Driver Name: emAudio.sys
         Driver Version: 1.02.0005.0000 (English)
      Driver Attributes: Final Retail
          Date and Size: 12/12/2006 11:16:06, 22528 bytes
              Cap Flags: 0x41
           Format Flags: 0xCC0
 

Your computer may be a bit underpowered for Studio 11 and 12, but I'll leave that for others to advise. 

Sometimes these problems are caused by the processor running out power. Here are a couple of notes.

First of all, go to the Pinnacle settings and turn off the preview monitor during capture. This takes a lot of processor power.

Be sure that all background programs have been stopped. Sometimes it's necessary to boot in the safe mode with all background programs halted.

Unplug any usb devices that you absolutely don't need. Plug your capture device into one of the usb sockets on the rear of the machine. Be sure to not plug into a usb hub.

Capture to one of your internal drives, at least for a test.

 Don

Thank you for the response.  I actually upgraded my processor and display adaptor (see below).  Still had the problem.  Followed your suggestion and turned off preview.  The audio and video appear a bit more synched.  Not perfect, but not way off the way it was.

Again, thanks for the suggstions.

-ron

------------------
System Information
------------------
Time of this report: 7/26/2009, 01:51:04
       Machine name: OLYMPIA
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
           Language: English (Regional Setting: English)
System Manufacturer: ECS                            
       System Model: K7S5A                          
               BIOS: Version 1.00                   
          Processor: AMD Athlon(tm) XP 2200+,  MMX,  3DNow, ~1.8GHz
             Memory: 1024MB RAM
          Page File: 799MB used, 898MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

---------------
Display Devices
---------------
        Card name: ATI Radeon HD 3650 AGP
     Manufacturer: ATI Technologies Inc.
        Chip type: ATI display adapter AGP (0x9596)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_9596&SUBSYS_00281545&REV_00
   Display Memory: 1024.0 MB
     Current Mode: 1024 x 768 (32 bit) (60Hz)
          Monitor: Default Monitor
  Monitor Max Res:
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6962 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 5/15/2009 20:38:14, 335872 bytes
      WHQL Logo'd: No
  WHQL Date Stamp: None
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 5/15/2009 20:58:44, 4069888 bytes
Device Identifier: {D7B71EE2-D6D6-11CF-C76D-2220A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x9596
        SubSys ID: 0x00281545
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_A ModeWMV9_A
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

 

SomebodySysop:

Thank you for the response.  I actually upgraded my processor and display adaptor (see below).  Still had the problem.  Followed your suggestion and turned off preview.  The audio and video appear a bit more synched.  Not perfect, but not way off the way it was.

Again, thanks for the suggstions.

-ron

------------------
System Information
------------------
Time of this report: 7/26/2009, 01:51:04
       Machine name: OLYMPIA
   Operating System: Windows XP Professional (5.1, Build 2600) Service Pack 3 (2600.xpsp_sp3_gdr.090206-1234)
           Language: English (Regional Setting: English)
System Manufacturer: ECS                            
       System Model: K7S5A                          
               BIOS: Version 1.00                   
          Processor: AMD Athlon(tm) XP 2200+,  MMX,  3DNow, ~1.8GHz
             Memory: 1024MB RAM
          Page File: 799MB used, 898MB available
        Windows Dir: C:\WINDOWS
    DirectX Version: DirectX 9.0c (4.09.0000.0904)
DX Setup Parameters: Not found
     DxDiag Version: 5.03.2600.5512 32bit Unicode

---------------
Display Devices
---------------
        Card name: ATI Radeon HD 3650 AGP
     Manufacturer: ATI Technologies Inc.
        Chip type: ATI display adapter AGP (0x9596)
         DAC type: Internal DAC(400MHz)
       Device Key: Enum\PCI\VEN_1002&DEV_9596&SUBSYS_00281545&REV_00
   Display Memory: 1024.0 MB
     Current Mode: 1024 x 768 (32 bit) (60Hz)
          Monitor: Default Monitor
  Monitor Max Res:
      Driver Name: ati2dvag.dll
   Driver Version: 6.14.0010.6962 (English)
      DDI Version: 9 (or higher)
Driver Attributes: Final Retail
 Driver Date/Size: 5/15/2009 20:38:14, 335872 bytes
      WHQL Logo'd: No
  WHQL Date Stamp: None
              VDD: n/a
         Mini VDD: ati2mtag.sys
    Mini VDD Date: 5/15/2009 20:58:44, 4069888 bytes
Device Identifier: {D7B71EE2-D6D6-11CF-C76D-2220A1C2CB35}
        Vendor ID: 0x1002
        Device ID: 0x9596
        SubSys ID: 0x00281545
      Revision ID: 0x0000
      Revision ID: 0x0000
      Video Accel: ModeMPEG2_C ModeMPEG2_D ModeWMV8_A ModeWMV9_A
 Deinterlace Caps: {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
                   {3C5323C1-6FB7-44F5-9081-056BF2EE449D}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {552C0DAD-CCBC-420B-83C8-74943CF9F1A6}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,2) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {6E8329FF-B642-418B-BCF0-BCB6591E255F}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_PixelAdaptive
                   {335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,0x3231564e) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY DeinterlaceTech_BOBVerticalStretch
         Registry: OK
     DDraw Status: Enabled
       D3D Status: Enabled
       AGP Status: Enabled
DDraw Test Result: Not run
 D3D7 Test Result: Not run
 D3D8 Test Result: Not run
 D3D9 Test Result: Not run

 

I'm afraid your Athlon XP may still be lacking for processing captures. Have you tried lower quality settings?

I worked with tech support on this.  I changed the capture format to mpeg-1/2 at the lowest quality, and lo and behold, it works. 

 Thanks for all the suggestions.

SomebodySysop:

I worked with tech support on this.  I changed the capture format to mpeg-1/2 at the lowest quality, and lo and behold, it works. 

 Thanks for all the suggestions.

Thanks for the update.