Hello everybody.

I have the pinnacle jog shuttle and it is working fine at my office edit suite. (AL 7.2)

When i made the first installation of liquid the program does not recognize the device inspite the windows recognize it. (win xp sp3)

I reinstall the Al 7.2 and the problem solved.

Now i have another liquid suite at home and i try to use the jog shuttle here.

I run the js setup from the installation disc of avid liquid.

Everything found in the system (ports-com3-etc) but the liquid does not recognize it.

I know that if i reinstall the program probably the problem will solve,but i have a couple of unfinished projects right now and i am afraid to do this.

Note that the problem is correct if i reinstall the software with the js connected on pc.

is there any tip for liquid to recognize the js without reinstallation?

I guess the first thing I would ask is are you sure it is on Port 3? do you have the USB or 9pin cable for J/S control?   does the device show up in the system Device Manager in windows?  (USB RS232 converter for JogShuttle (blueSB) )

Yes.

When the js installation finish confirm that the it has found on port 3.

The connecting cable start with an ethernet connector and ends to usb throught a small converter.

The device is show on at the device manager as ''usb serial port blue sb for jog shuttle com 3''

Any ideas?

I understand you not wanting to install over the top due to projects. Right now I am thinking this is  a "bug" as there doesn't appear to be a reason why the system does not see the unit. the next step will be to see if a reinstall, after your projects, fixes the issue.

 

I've only had luck adding the jog-shuttle as a fresh application install.

probably is a bug of the program.

I try to find out if there is any way to find the exact process of instalation in order to add ''manual'' the device in the program.

 

I reinstall the software with the js connected and works perfect

I wonder if anyone knows why this happen?