Sometime when I click to capture, in Studio Plus, the capture window goes black, then the screen goes black. Its not BSOD its just black and blank and my computer seems to just idle. there locked up displaying nothing. I need to fix this soon

 My system specs are;

 Intel Core2Quad Q6600 @ 2.4GHz

Asus Rampage Formula X48 motherboard

4GB of OCZ ddr2 mem 1066MHz

ATi Radeon HD 4870 gfx card

700watt Raidmax Power supply

  Im running Vista 64 bit

 

Ok after further inspection, I believe I have the AV/DV Deluxe 2. I looked at the system controls and it reads that the hardware is performing normally, so I'm assuming the problem is with Studio Plus capturing only.

The problem is still that when I'm at the capture screen in studio it occasionally goes black. First the capture window where you see incoming video goes black, then the whole computer screen goes black. I cant do anything to retrieve it. Like i said before I am running Vista premium 64bit with service pack 1, and I have Studio Plus version 11.1.2.

Any help would be EXTREMELY appreciated.

The first thing to check is that you are running the latest drivers for your graphics card.

To troubleshoot, try turning of "capture preview" and see if capture then proceeds smoothly - you will have to use another way to jusdge when you have finished capturing.

I'm assuming this is analogue capture, and not DV?

Yeah, I'm capturing video from a PlayStation3 using the red/white/yellow AV cables.

It occasionally records just fine which is what confuses me.

I'll go check for gfx card driver updates right now.

I updated the driver for the HD 4870 from 8.5something to 8.7, and then rebooted so I could use it with the new driver. Then I tested the recorder/studio plus... went into the toolbar and turned of capture preview and when I clicked "OK" I got a BSOD.

whoops. Better roll that back then

Another troubleshooting possibility is to turn off hardware acceleration before capturing.

I'm focusing on your graphics card because it's a model I don't see used here much.

Do you have other issues apart from capture?

Only capture problems. I edited a test with the clips that were succesfully recorded.  It seems that the capture works maybe once or twice before I get the failure.

What is really odd is that now that I downloaded the more recent driver for the graphics card, I only get the black screen in the "capture preview" window, a few seconds before what used to be a complete black screen but is now a blue screen with an error message. It always goes by

I used a digital camera to film the capture process and  there were 2 succesful captures, and as soon as i stopped recording the error happened. I started recording again after the reboot and after 1 succesful capture the error happened and I managed to record it. If you would like to see the video I can upload it to youtube or something like that.

As I said before, its a guess about the video card, but the change of drivers changing the nature of the crash seems to indicate it's the right area.

So does the crash onlt happen when you stop capturing? Do you have scene detection switched on or off?

I'd look at an upload if you get the time.

Well I'm pretty sure its actually the driver for the MovieBoard Plus/700 PCI. I found another thread full of people on this site with the same problem. Apparently the driver to make it work with Vista 64 is crap and doesn't really work.

The BSOD message says its a driver error, and so I uninstalled everything including the hardware, drivers, and other things. Then I realized i still had a driver from studio 10 on the pc, so I removed it. Then I reinstalled the software, rebooted, shutdown installed the Hardware, and then It worked for about Half an hour! I got about 10 scenes done! I was so happy but then it happened again. According to another thread it the 64 bit driver for studio 11. What do I do now? Is pinnacle fixing the problem???

You may try this.

While the hardware is installed, uninstall the driver in the device manager. There might be a prompt to uninstall the driver/software also.  Check that. This goes to other conflicting devices with yellow marks. Then install this driver before restarting.

http://cdn.pinnaclesys.com/SupportFiles/Hardware_Installer/PCLEUSB2x64.exe

msinfo32 >> Software Environment>Error Reporting and Hardware resources>Conflicts/Sharing might have other information that will help us address the problem.

Ok, now I tried that and it still happens.

BSOD Error message is

DRIVER_IRQL_NOT_LESS_OR_EQUAL

Have you tried the board in another PCI slot?  Swapping slots used to be a fairly standard recommendation which I can vouch for - my board runs in one slot but not another.  Go figure....

Jerry 

 

Good idea Jerry. Some IRQ conflicts are resolved by reseating the card to another slot.

By the way, have you checked msinfo32 for any clue?

Thanks - Yes - I moved the AV/DV2 card to another slot already. Here is the conflict/sharing data:

I/O Port 0x0000A000-0x0000AFFF Intel(R) X38 Express Chipset PCI Express Root Port - 29E1
I/O Port 0x0000A000-0x0000AFFF ATI Radeon HD 4800 Series
 
I/O Port 0x00000000-0x00000CF7 PCI bus
I/O Port 0x00000000-0x00000CF7 Direct memory access controller
 
I/O Port 0x000003C0-0x000003DF Intel(R) X38 Express Chipset PCI Express Root Port - 29E1
I/O Port 0x000003C0-0x000003DF ATI Radeon HD 4800 Series
 
Memory Address 0xFFA00000-0xFFAFFFFF Motherboard resources
Memory Address 0xFFA00000-0xFFAFFFFF Intel(R) 82802 Firmware Hub Device
 
IRQ 22 High Definition Audio Controller
IRQ 22 Intel(R) ICH8R/ICH9R SATA RAID Controller
 
IRQ 23 Intel(R) ICH9 Family USB Universal Host Controller - 2934
IRQ 23 Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293A
 
IRQ 16 Intel(R) X38 Express Chipset PCI Express Root Port - 29E1
IRQ 16 Intel(R) ICH9 Family USB Universal Host Controller - 2937
IRQ 16 Standard Dual Channel PCI IDE Controller
IRQ 16 Intel(R) ICH9 Family PCI Express Root Port 6 - 294A
 
IRQ 17 High Definition Audio Controller
IRQ 17 Intel(R) ICH9 Family PCI Express Root Port 1 - 2940
IRQ 17 Intel(R) ICH9 Family PCI Express Root Port 5 - 2948
IRQ 17 Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller
IRQ 17 Pinnacle AV/DV2
IRQ 17 OHCI Compliant IEEE 1394 Host Controller
 
Memory Address 0xD0000000-0xFFFFFFFF PCI bus
Memory Address 0xD0000000-0xFFFFFFFF Intel(R) X38 Express Chipset PCI Express Root Port - 29E1
Memory Address 0xD0000000-0xFFFFFFFF ATI Radeon HD 4800 Series
 
IRQ 18 Intel(R) ICH9 Family USB Universal Host Controller - 2939
IRQ 18 Intel(R) ICH9 Family USB2 Enhanced Host Controller - 293C
IRQ 18 Intel(R) ICH9 Family PCI Express Root Port 3 - 2944
IRQ 18 Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller #2
IRQ 18 Intel(R) ICH9 Family USB Universal Host Controller - 2936
 
IRQ 19 Intel(R) ICH9 Family USB Universal Host Controller - 2935
IRQ 19 VIA OHCI Compliant IEEE 1394 Host Controller
 
Memory Address 0xA0000-0xBFFFF PCI bus
Memory Address 0xA0000-0xBFFFF Intel(R) X38 Express Chipset PCI Express Root Port - 29E1
Memory Address 0xA0000-0xBFFFF ATI Radeon HD 4800 Series
 
I/O Port 0x000003B0-0x000003BB Intel(R) X38 Express Chipset PCI Express Root Port - 29E1
I/O Port 0x000003B0-0x000003BB ATI Radeon HD 4800 Series
 
Memory Address 0xFFE00000-0xFFEFFFFF Motherboard resources
Memory Address 0xFFE00000-0xFFEFFFFF Intel(R) 82802 Firmware Hub Device
 

Studio also has the AMCAPTURE tool. Please try this while I figure another resolution.

Post back if you are able to capture using this Microsoft application.

AMCAPTURE is only firewire, right? Well I'm using the red/white/yellow AV cables, not firewire. The problem is still happening...

I'll check the amcaptur thing and get back to you guys.

AMCAPTURE is only firewire, right?

No - it should pick up your analogue captures device as well

There is the possibility that the card has developed a hardware fault.

Can you also confirm what other PCI cards are installed?

A Radeon HD 4870 in the PCI express slot and a SupremeFX II soundcard in the PCIx1 slot

.

Your motherboard does not have an onboard sound adapter, right?

What happened when you use AMCAPTURE?

When you say onboard sound adapter, you mean built in sound right? It has no onboard sound or video if thats what you are asking.

AM Capture works fine.

I also updated my mo'board bios.

Interesting new find -  this error appears in Event viewer at every startup:

\??\C:\Windows\SysWow64\drivers\pclepci.sys has been blocked from loading due to incompatibility with this system. Please contact your software vendor for a compatible version of the driver.

SysWow64 is Windows-32 On Windows-64 drivers directory right? So it look like the driver has a problem according to Vista 64-bit windows. File is dated 2/9/2005. Any confirmation from Pinnacle as to whether this is the correct Vista 64-bit driver or a replacement compatible version? Thanks