Hello all, I'm a first time poster here but I have been using my Pinnacle products for 2 years now when I bought Dazzle Studio Creator Platinum.

Here's my problem: I recently got a new computer running on Windows Vista (64bit) and I wanted to install my version of Studio on it. My store bought version of Studio is 10.5.3 and I later upgraded to Studio 10 Plus. I read the knowledge base and followed these instructions: 

 
4) You have any version of Studio 10 (Standard) (10.0, 10.1, and 10.5) and you want to install the software under Microsoft Vista

• Please download the Studio Vista installer (1.4GB)
• Double-click on the downloaded file to extract the files. By default, installation files will be copied to "C:\Studio_Vista_Installer"
• Go to "C:\Studio_Vista_Installer" and double-click on Setup.exe to start the installation
• Don't forget to install the Studio 10.8 patch available from here to complete the Vista compatibility.

 Source: http://www.pinnaclesys.com/PublicSite/us/Products/Consumer+Products/?viewRN=rnanswer

 

After initiating Setup.exe I eventually get to the registration part of the process. Upon entering my Serial Number I get "The Serial Number is not valid". What could I be doing wrong? I quadruple checked every single letter.

Also, I might as well ask another question I have since I'm here. I was looking at the Studio & Dazzle Hardware Drivers (Vista) page and noticed that there weren't any drivers for Windows Vista (64bit) for every Dazzle. Does that mean that my Dazzle will be incompatible with my computer regardless whether I get Studio to work on it or not?

 
BIG THANKS in advance for anyone who will share their knowledge. Studio+Dazzle is pretty much the biggest reason why I use my computer and now all my excitement for having a new computer has turned into disappointment because it's not working and all my current projects with Studio are on hold at the moment. Please help!

::EDIT::

I now realise that this might have been better off in the Studio - Installation & Setup section. Very sorry about this.

Nevermind, I have Studio 12 Ultimate now. EVERYTHING is working perfectly!!!

I have Studio 12 Ultimate now

I have Studio 12 Ultimate now

I have Studio 12 Ultimate now

How in the HECK did you manage that???!!!!       

bittmann:

I have Studio 12 Ultimate now

I have Studio 12 Ultimate now

I have Studio 12 Ultimate now

How in the HECK did you manage that???!!!!       

VERY long story, but don't worry I'm not a hacker. In a nut shell, it's because of this testimonial, which is my own. These interviews were done with Marken Communications (which is a public relations/marketing/etc. firm) on behalf of Pinnacle by the way. (I could go on and on about how nice people they are)

After completing the testimonials (it was a phone interview) they pleasantly surprised me saying that Pinnacle would give us a free gift for participating. The gift, I think, was a simple add-on for Studio... very generous if you ask me because I was purely doing it because I enjoyed their products and I thought it was kinda cool to be "interviewed" about a something that was simply a hobby of mine.

Okay so that was in February... now fast forward to early April. I was going about my normal everyday life and out of nowhere it clicked "hey, I never received my gift" so I email Marken Communications just to ask what's up. It ends up I got hung out to dry because someone (from pinnacle) went on maternity leave or something (they didn't tell me the details, obviously). So they say "Oh we're very sorry, etc. It's fixed now and someone from Pinnacle will contact you soon to let you know when it's shipped". A week or so goes by and still no news so I email Marken Communications again asking the same questions and it ends up that my file ran into another hiccup so I emailed them again. [I'm skipping a lot of details and emails]. So by now, my "case" was so unusually unique that it ended up in the hands on non other than Pinnacle's VP in Marketing and Marken Communications' President. Pinnacle's VP decided to send me a special order version of Studio 12 with ALL the bells and whistles as a "sorry" gift. I received it all Wednesday! Imagine my surprise when I saw THAT! WOW!

So like Marken's president said, I'm one of the first, if not THE first, outsiders (aside from employees and software reviewers, I suppose) to get Studio 12 (Ultimate).

I'm not gonna spoil it for you guys... but I'm freaking loving it!
 

You do realise you are going to bombarded with questions, don't you?

i have the same problem as you do and i can't find anywhere else on this forum that can help

southparkdawg:

i have the same problem as you do and i can't find anywhere else on this forum that can help

Welcome to the Forum

I suggest you Start a new Thread & re-Post your exact Problem, in as much detail as possible,  in the Installation Forum, where Pinnacle Rep Marc P will see it, after the weekend. He usually deals with Invalid Serial Number problems.