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Pinnacle Studio 25 won't download

Last post 10-09-2021, 9:56 by Trilient. 2 replies.
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  •  10-08-2021, 16:53 817410

    Pinnacle Studio 25 won't download

    I recently purchased the upgrade for Studio 23 to Studio 25, however the installer will not download past 140mb. I keep getting 'There was a problem while downloading. Check your internet connection." errors, however my internet connection is fine. I have googled and researched here on the forums, as well as submitted a ticket about this. I can't seem to find any fixes.

    Here's what I've tried:

    •  Restarting my computer
    • deleting the installer and re-downloading it
    • updating my routers firmware
    • restarting my router
    • disabling virus protection
    • disabling firewall
    • disabling firewall and virus protection
    • uninstalling previous versions of pinnacle studio
    • closing all applications

    Is there a download mirror somewhere for the install files? I'm getting frustrated. If I can't find a fix I will have to refund my purchase and look elsewhere for video editing software. Studio 23 had a lot of issues and I purchased 25 as an upgrade to hopefully fix some of the sluggishness.

    Thanks.

  •  10-08-2021, 19:19 817412 in reply to 817410

    Re: Pinnacle Studio 25 won't download

    Hi Trilient,

    Welcome to the forum!

    Try downloading from https://www.pinnaclesys.com/en/landing/download/

    All the best,

    Candive

  •  10-09-2021, 9:56 817419 in reply to 817412

    Re: Pinnacle Studio 25 won't download

    Thank you. I tried this already. I submitted a ticket and Corel got back to me and sent me the install files.

    So far this seems to have worked, for anyone else having this issue just submit a ticket. Thank you!

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