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MPEG-4 decoding in Pinnacle Studio 11

Last post 08-16-2021, 11:47 by saby. 6 replies.
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  •  08-11-2021, 3:42 815926

    MPEG-4 decoding in Pinnacle Studio 11

    Hi,

     We have Pinnacle Studio 11 Plus and Ultimate versions on separate CDs. First question - was it foolish to try to install both versions on the same computer?

    Second, problem is when selecting Make Movie and format MPEG-4, it says this feature needs to be activated free and easy, but when clicking on this option - it offers to buy new version with discount. Should it work that way?

    Any help will be appreciated,

    Rihards

  •  08-11-2021, 7:48 815938 in reply to 815926

    Re:MPEG-4 decoding in Pinnacle Studio 11

    Hi and welcome to this forum.

    You can't install different flavours of Pinnacle Studio on the same PC.

    For your keys you can send me a private message providing your PS11 passport number (not your license key) and your registration email address. 

  •  08-11-2021, 8:01 815939 in reply to 815938

    Re: Re:MPEG-4 decoding in Pinnacle Studio 11

    saby:

    Hi and welcome to this forum.

    You can't install different flavours of Pinnacle Studio on the same PC.

    For your keys you can send me a private message providing your PS11 passport number (not your license key) and your registration email address. 

    Is PASSPORT NUMBER the same as SERVICE ACCESS CODE?

  •  08-11-2021, 13:24 815944 in reply to 815939

    Re: Re:MPEG-4 decoding in Pinnacle Studio 11

    No, it's a 5x5 digits number you can find in the Help menu of PS11.
  •  08-12-2021, 3:01 815972 in reply to 815944

    Re: Re:MPEG-4 decoding in Pinnacle Studio 11

    Ok, I saw you private message, but as previously requested I need your email registration address too.
  •  08-16-2021, 4:14 816134 in reply to 815972

    Re: Re:MPEG-4 decoding in Pinnacle Studio 11

    Thanks for the codes.

    We have problem with opening MP4 files, it says - Error Opening File. The video file ....mp4 could not be opened. 

     What can cause it? With other formats it works.

  •  08-16-2021, 11:47 816145 in reply to 816134

    Re: Re:MPEG-4 decoding in Pinnacle Studio 11

    Your MP4 must be using a codec that PS11 cdan't handle.

    What does Mediainfo say about your file : http://forums.pinnaclesys.com/forums/thread/708486.aspx

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