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Dazzle DVD Recorder HD and Windows 10 64 bit

Last post 11-22-2020, 5:45 by gedall40. 13 replies.
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  •  05-21-2018, 18:19 765032

    Dazzle DVD Recorder HD and Windows 10 64 bit

    I have had this working fine for a year or so as long as I implement the patch supplied by Pinnacle, but it has suddenly stopped working for me.

    I have uninstalled and re-installed Pinnacle Studio for Dazzle, and I even uninstalled my copy of Studio 15 so that I could do a Reg Clear but I cannot get it back.  The Dazzle is OK in Device Manager, and is recognised as a capture device by Pinnacle but when I present it with a composite or S video signal it always gives the error "Failed to get a video signal".  It does not give No signal which is what I get if I disconnect the analogue device from the Dazzle.

     I think it must be something to do with the major update to Windows 10 that my laptop had last week.  I have been able to install Debut from NCH software and that works well in capturing from the Dazzle but for the fact that I haven't found a way to set it to widescreen 16:9 format, which I had no problem with using the Pinnacle software.

    Has anybody noticed something similar and if so can we expect an update to the patch?  I only bought it in June 2016 to replace my DVC 90 for which there are no 64 bit drivers. 

  •  05-21-2018, 21:45 765073 in reply to 765032

    Re:Dazzle DVD Recorder HD and Windows 10 64 bit

    What if you try to capture with Captureflux : http://paul.glagla.free.fr/captureflux_en.htm
  •  05-22-2018, 10:27 765098 in reply to 765073

    Re: Re:Dazzle DVD Recorder HD and Windows 10 64 bit

    saby:
    What if you try to capture with Captureflux : http://paul.glagla.free.fr/captureflux_en.htm

    Thank you for the idea, Saby.  However it does not run, generating lots of address violation error messages in the process.  I guess as it is a 2008 bit of software, it is not compatible with Windows 10 64 bit.

    I have now found that Nero Video Version 12 will also capture from the Dazzle unit.  Although there are some adjustments available, it still gets the aspect ratio wrong.  However, I can import the result into Studio 15 as 4:3 and force an aspect ratio change to 16:9 so I now have a work around.  I have also raised a fault ticket with Corel and they have immediately responded by asking for a couple of system file scans to be done (Winaudit and msinfo32) so I will come back with anything that they suggest.

  •  05-22-2018, 10:37 765100 in reply to 765098

    Re: Re:Dazzle DVD Recorder HD and Windows 10 64 bit

    Captureflux is working like a charm on my Win10 64 bits machine.
  •  06-05-2018, 16:23 765657 in reply to 765100

    Re: Re:Dazzle DVD Recorder HD and Windows 10 64 bit

    While waiting for Corel Support to respond to my raised Ticket, I have been doing lots of testing, including Captureflux.

    I have discovered that Captureflux does not want to run on my laptop (where I do my Dazzle capture) if the charger is connected to the PC.  If I only run on the battery, then I can get Captureflux to run without raising all the Divide by Zero and Address errors which stop it running.  This may be due to my laptop having switchable graphics between the onboard Intel chipset and the AMD Radeon graphics chip.  As the latter is power hungry, I think it is disabled when running on battery.  When running on battery if I plug in the Dazzle unit, Captureflux detects the Dazzle Audio but does not detect the video part, so this is not an option to select in the video source pull down.  This is similar to the response from Studio for Dazzle.

    I then looked carefully at the Radeon settings for Applications and for Pinnacle Studio they were set to select the AMD graphics "based on power setting".  I took this to mean that if the charger was connected then AMD would be selected, so I changed the setting for the application listed as Pinnacle Studio to "Power Saving" and now I can use Pinnacle Studio for Dazzle to do video and audio capture.  The selection between 4:3 and 16:9 also works properly. This was something that I could not set properly using Nero to do the video capture.

    Going back to Captureflux, presumably because it does not install and is not recognised in the Registry (so it says), there is no application listed in the AMD Control Settings list for it, so I cannot influence the setting for it.  Anyway, I am back to being able to use the Dazzle unit again.

    Thank you again for your help. 

  •  06-05-2018, 16:30 765659 in reply to 765657

    Re: Re:Dazzle DVD Recorder HD and Windows 10 64 bit

    Thanks for the feedback.
  •  11-09-2020, 5:52 807354 in reply to 765659

    Re: Re:Dazzle DVD Recorder HD and Windows 10 64 bit

    Well I see it is over 2 years since I last posted about this problem, and unfortunately it is back again with me but in a different form.

    I am still able to capture video and audio from my Pinnacle Dazzle HD unit, but the result is that it loses so many dropped frames that the result is worthless.  It is a while since I used my VHS recorder, so I checked it over with a direct SCART connection to the TV and everything is perfect - no jitter or dropping of frames while in playback mode.

    I happen to have acquired a second Dazzle HD capture unit, so tried that but the results are the same.  So then I installed the Pinnacle for Dazzle software on a different computer and again the results are the same. I also tried Captureflux but this is still not giving me a video stream to select (see above) and Debut did not work either.  I have tried turning off Wi-Fi so as to reduce the load on the CPU, but even when running at only 30 or 40% (mostly Pinnacle usage), with over 50% of RAM available the dropped frame rate just counts up rapidly all the time.

    Anybody have any suggestions please? 

  •  11-15-2020, 17:43 807656 in reply to 807354

    Re: Re:Dazzle DVD Recorder HD and Windows 10 64 bit

    Hi., I seem to have the exact same problem as gedall40. The Dazzle dvc 100 has been a favourite capture device for me the last 6-7 years. Then some weeks ago all of a sudden it decided not to work anymore. When I plug my vcr into the device and onto my pc, the input video has this strange flickering, like its jumping up and down. Any capture results in constant frame drops every seconds. The result video is stuttering, out of synch and a crackling audio. I also tried different computers, usb 2 and 3 inputs, both Windows 10 and 7. I even reinstalled Windows 7 on a laptop to try, same problem. I then purchased another exact Dazzle dvc 100 device, and it has the exact same problem. Reading that you, gedall40, also experienced this with two devices..how can it be so coincident that they all stopped working? Is there something with the hardware that is triggered to fail at a certain date maybe? I was thinking of buying a third device to verify my theory, but I am not sure if its worth it,. Anyone at Pinnacle that has a fix for this or can test this out and provide a fix. As long as I have been capturing from vcr, this device has been the most stable and reliable one all these years. So that it suddenly stopped working for no obvious reason, made me feel like I lost something dear.. Hope you can look into this, or if anyone else have ways to fix the problem? 
  •  11-18-2020, 17:38 807810 in reply to 765032

    Dazzle DVD Recorder HD and Windows 10 64 bit


    I have been using Dazzle as a VHS capture device through various versions of Windows and Pinnacle Studio (currently Windows 10 - 64 bit and Studio 22 ultimate)  using a Panasonic AG 7350 player without any problems.

    It may be coincidental but since the latest Windows update Video is OK but the sound is seriously distorted almost as if the levels were too high and accompanied by crackling interference that sounds almost like a data stream.

    This interference continues even if the audio cables are disconnected. I've tried changing cables and using both S video & composite video input and a JVC player but it makes no difference.

    The same problem occurs when using  an HP pavilion laptop also running Windows 10 - 64 bit.

    I have updated all the relevant drivers for both machines and borrowed a later version Dazzle thinking the old one was faulty but the problem persists. 

  •  11-21-2020, 11:56 807920 in reply to 807810

    Re: Dazzle DVD Recorder HD and Windows 10 64 bit

    I am beginning to think that the failure is indeed linked in some way to the major update to Windows 10 recently, as mentioned by samvines. I too am using Windows 10 64 bit, and a JVC HR-S7600 recorder for playing back my tapes.  As Pinnacle 15 does not recognise the presence of a Dazzle Recorder HD I am using the Pinnacle Studio for Dazzle that came with the box.  It was after the W10 update that I started using my Dazzle unit after a long break, so cannot confirm the time at which it started to fail, but it looks as if Ken81 may have had the problem start at about the same time.

    As a result of a recent TV upgrade I find myself without a Scart socket or S-Video input, so in order to be able to retire my S-VHS recorder I though the best thing would be to transfer the tapes I want to keep to DVD, rather than buy a Scart to HDMI converter.  This is why the Dazzle was brought out of storage.  However, after many hours of experimenting, I have to admit failure.  I also have had a bad experience in the past with trying to get customer support for Pinnacle products out of Corel, so I have given up on this and bought a copy of Magix Rescue Your Video Tapes!  It was on special offer at £39.99 but having just checked, they say they cannot at the moment ship to the UK (although mine arrived OK last week).

    It is at this very moment working fine capturing some old VHS family tapes.  The video and sound quality is at least as good as the Dazzle was when it was working, and there are plenty of options for both saving and exporting the saved file.  I have found that exporting the file as MPEG 2 works a treat when imported into my Pinnacle Studio 15 for editing.
  •  11-21-2020, 15:33 807928 in reply to 807920

    Re: Dazzle DVD Recorder HD and Windows 10 64 bit

    I tried to do a clean install of Windows 7 on a laptop, and I had the same problem with both devices. If we are having the same problem  gedall40, then I do not think it is Windows 10 updates that are the cause. Some stores still sell retail versions of this device, but no chance I am going to invest in a third device. I also had bad customer support. I was for some reason asked to take screenshots of my devices for proving my proof of purchase of the devices. Why they asked for that, I got no clue. But it was unnecessary and illogical when they replied in the next mail that it is an old product and that they cannot help me. Well, why bother asking of me of screenshots at all. I found another device Plexgear moviesaver 600 that did the job ok. It did require some fiddling with software to get it working ok. But using cyberlink powerdirector and capturing it to mpeg2 worked great. So goodbye to Dazzle dvc 100.
  •  11-21-2020, 16:33 807929 in reply to 807928

    Re: Dazzle DVD Recorder HD and Windows 10 64 bit

    I have an old dazzle 500-USB capture device and it works fine in my windows 10 computer. It takes a few minutes to be recognized, but it works.

    Another solution to try which is optional for you to try is:

    1. Buy an old desktop XP computer (no internet required) and install Pinnacle Studio 15 or earlier versions and capture it in there and maybe edit it in there too or move videos into new computer and edit there. You may find some computers cheap on ebay but make sure you read the sellers description carefully before you buy and if refunds are available.

    2. Buy a DVD recorder with DVD +/- RW discs and reuse them to capture your videos there and capture them into PS15 or earlier version. 

    I am not quite sure if the Dazzle DVC100 is compatible with W7 and/or W10. 

  •  11-22-2020, 5:42 807941 in reply to 807928

    Re: Dazzle DVD Recorder HD and Windows 10 64 bit

    Ken81:
    I tried to do a clean install of Windows 7 on a laptop, and I had the same problem with both devices. If we are having the same problem  gedall40, then I do not think it is Windows 10 updates that are the cause. Some stores still sell retail versions of this device, but no chance I am going to invest in a third device. I also had bad customer support. I was for some reason asked to take screenshots of my devices for proving my proof of purchase of the devices. Why they asked for that, I got no clue. But it was unnecessary and illogical when they replied in the next mail that it is an old product and that they cannot help me. Well, why bother asking of me of screenshots at all. I found another device Plexgear moviesaver 600 that did the job ok. It did require some fiddling with software to get it working ok. But using cyberlink powerdirector and capturing it to mpeg2 worked great. So goodbye to Dazzle dvc 100.

    The two Dazzle DVD Recorder HD units that I have both say on the box that it is compatible with Windows 7 and Windows 8, both 64 bit.  The Pinnacle website is currently selling them with the recommendation to use Windows 10 64 bit.  My version requires the installation of a patch which was released by Pinnacle to enable it to work with W10, but as far as I can establish, that patch has not been altered since its release. See this link Pinnacle Studio for Dazzle in Windows 10 – Knowledge Base (corel.com)

    As I ha
    ve had mine working for some time with W10 plus patch and only recently encountered a problem, then I am drawn towards the idea that if nothing else, then my version of the drivers has been wrecked by an update of W10. I am glad you have found an alternative that works for you.

  •  11-22-2020, 5:45 807943 in reply to 807929

    Re: Dazzle DVD Recorder HD and Windows 10 64 bit

    R_Vera:

    I have an old dazzle 500-USB capture device and it works fine in my windows 10 computer. It takes a few minutes to be recognized, but it works.

    Another solution to try which is optional for you to try is:

    1. Buy an old desktop XP computer (no internet required) and install Pinnacle Studio 15 or earlier versions and capture it in there and maybe edit it in there too or move videos into new computer and edit there. You may find some computers cheap on ebay but make sure you read the sellers description carefully before you buy and if refunds are available.

    2. Buy a DVD recorder with DVD +/- RW discs and reuse them to capture your videos there and capture them into PS15 or earlier version. 

    I am not quite sure if the Dazzle DVC100 is compatible with W7 and/or W10. 

    Thank you for the advice, but as you can see I have solved the problem another way, by buying a different video capture device.  I am afraid that having now got three Pinnacle capture devices and none of them do what I want, I have moved on to another company, and so far this is successful. 

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