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Installation Problem - Pinnacle Studio 23

Last post 03-21-2020, 8:53 by DRBOBAH. 2 replies.
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  •  02-19-2020, 17:36 795351

    Installation Problem - Pinnacle Studio 23

    I am helping a friend to install PS23.

    The specs of the computer are below.

    PS 23 appears to install.  On start-up, I get the opening screen, then what looks like a timeline is behind the opening screen (strange) and PS23 hangs up and does not even open at all.

    Can you put us on the path of what to examine to get this installation to work.

    I always appreciate the assistance of this forum.  Thank you in advance. 

     

    Operating System

     

                  Windows10 Pro 64-bit

     

    CPU

     

                  IntelXeon E3 1240 @ 3.50GHz   26 °C

     

                  Skylake14nm Technology

     

    RAM

     

                  16.0GBDual-Channel Unknown @ 1064MHz (15-15-15-35)

     

    Motherboard

     

                  HP802F (CPU0)

     

    Graphics

     

                  2425W (1920x1080@60Hz)

     

                  511MBNVIDIA NVS 310 (NVIDIA)            39 °C

     

    Storage

     

                  232GBSamsung SSD 860 EVO 250GB (SATA (SSD))    29°C

     

                  931GBSeagate ST1000DM003-1SB102 (SATA )            32°C

     

                  2794GBHitachi HUS724030ALE641 (SATA )              38°C

     

    Optical Drives

     

                  hpPLDS DVDRW DU8AESH

     

    Audio

     

                  RealtekHigh Definition Audio

     

  •  02-19-2020, 19:10 795352 in reply to 795351

    Re: Installation Problem - Pinnacle Studio 23

    Hmmm... is it possible for the user to get a screen shot for you?

    You can also try this. Go to C:\Users\YouUserName\AppData\Local\Pinnacle_Studio_23 and rename the Studio folder to something like Studio_OLD. Restart the program and let it rebuild everything. 

  •  03-21-2020, 8:53 796531 in reply to 795351

    Re: Installation Problem - Pinnacle Studio 23

    This may apply to your video card. Try updating the video driver. If you have two video cards, disable one in device Manager.
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