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.MOV Files - Studio 22 Ultimate

Last post 09-09-2019, 15:27 by Bim. 2 replies.
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  •  06-23-2019, 12:40 785903

    .MOV Files - Studio 22 Ultimate

    I’m confused and would appreciate any help.  I’m using Studio 22 Ultimate and havingdifficulty with .MOV files.  I’ve seenother comments/questions regarding this issue, but I’m not sure what to do.

    The .MOV files are HD & 4k, with combinations of 4.2.0& 4.2.2 color sampling and 8 & 10 bit. Studio will accept the files for import but when placed on the timeline,only the video plays. The audio is a scratchy inaudible sound.

    Is it related to the .MOV audio codec PCM?

    As a side note, have tried converting to .mp4 format and itthen plays fine in Studio.

    Thanks for any comments!

  •  06-26-2019, 14:38 785962 in reply to 785903

    Re: .MOV Files - Studio 22 Ultimate

    Studio support has been contacted and they have acknowledged that a bug exists in the software. Hope it's resolved soon as an alternative software package may need to be reviewed. Good luck to all.
  •  09-09-2019, 15:27 788225 in reply to 785903

    Re: .MOV Files - Studio 22 Ultimate

    This post is for everybody interested in this topic. Pinnacle support, although acknowledging a problem in July, refuses to provide a status on the resolution. After repeated attempts, they will not provide a status. 

    For all attempting to move to 4k .mov files, please be aware!

    I will not upgrade to 23 unless a resolution is provided. As a matter of fact, will probably move to another software! 

     

     

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