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Studio 14 and Smartsound - Official reply from Smartsound

Last post 11-20-2009, 14:29 by oldman1. 184 replies.
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  •  10-19-2009, 16:24 347679 in reply to 347671

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    I have not tried it, but as a work-around what if you brought up some previous version of Studio that SmartSounds works with, set a text clip for the duration of the clip you need in version 14 (say, 35 seconds for example), and dropped in a SmartSound clip. Then copy the SmartSound clip, close that version of Studio, open Studio 14, then paste the soundclip into your new project. It almost seems like it would work although it is a messy process. Just a thought outside the box.

    Larry

  •  10-19-2009, 17:00 347684 in reply to 347679

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    PuterMan:

    Then copy the SmartSound clip, close that version of Studio, open Studio 14, then paste the soundclip into your new project. It almost seems like it would work although it is a messy process. Just a thought outside the box.

    Larry

    Larry,

     Using Sonicfire Pro 5 is a lot easier (less "messy") than your method.  SFP is free is you buy one of SmartSound's albums (see here: http://www.smartsound.com/sonicfire/purchase.html).  Read my post about this on page 2 of this thread.

  •  10-20-2009, 9:39 347878 in reply to 347684

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    I've now successfully completed a couple of edits with S14 and Sonicfire Pro 5. SP5 has been a good deal easier to use than I'd previously imagined and I can't say it's seriously hindered my workflow with weddings.

    Of course it's not as seamless as using the program within Studio. My suspicion is that SS could be "turned back on" as per Studio 12 very easily if the political will was forthcoming.

    Thanks to Ian for his letter to the companies on behalf of us all, really. Can we be privy to the contents of this letter, or extracts at least?

    Jonathan 

  •  10-20-2009, 17:38 348004 in reply to 347684

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    VE7AXO:

     Using Sonicfire Pro 5 is a lot easier (less "messy") than your method.  SFP is free is you buy one of SmartSound's albums (see here: http://www.smartsound.com/sonicfire/purchase.html).  Read my post about this on page 2 of this thread.

    Thanks, VE7AXO. I think I'd like to try Sonicfire after reading your post and a couple of others.

    Larry

  •  10-20-2009, 18:08 348010 in reply to 348004

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    PuterMan:
    VE7AXO:

     Using Sonicfire Pro 5 is a lot easier (less "messy") than your method.  SFP is free is you buy one of SmartSound's albums (see here: http://www.smartsound.com/sonicfire/purchase.html).  Read my post about this on page 2 of this thread.

    Thanks, VE7AXO. I think I'd like to try Sonicfire after reading your post and a couple of others.

    Larry

    A couple of years ago I did an on-line survey for SmartSound (how I use their Quicktracks in Studio).  As a "Thank You" they gave me a 25% off for Sonicfire Pro (I think it was version 3.5 at the time).  Just for grins, I bought it and got a 50% off coupon for one album.  I liked Sonicfire Pro and have upgraded twice (SFP4 and now SFP5).  This deal with a free copy of the program with a purchase of one album is much better than the one I got back then, but I still think it was worth it for what SFP has allowed me to do.  Try it and check out the tutorials also (here is one link: http://www.smartsound.com/sonicfire/tutorials/)

  •  10-20-2009, 18:43 348024 in reply to 348010

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    This deal with a free copy of the program with a purchase of one album is much better than the one I got back then.
    King C. Gillette would be proud.  Wink
  •  10-20-2009, 19:27 348030 in reply to 348024

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    gjslaw:
    This deal with a free copy of the program with a purchase of one album is much better than the one I got back then.
    King C. Gillette would be proud.  Wink
    ............And the Kodak Brownie Box Camera (I had one), which was sold at a "Give-away" price, but could only use Kodak 620? Film.
  •  10-20-2009, 21:05 348041 in reply to 347671

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    Ian,

    Why does your digital remastering webpage 

    http://www.timeless-moments.co.uk/html/digital_remastering_ng.html 

    have a screen grab of an Matrox RTx2 ad running Premiere and the info bubble state Avid Liquid?

  •  10-21-2009, 3:44 348094 in reply to 348041

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    Well done, I wondered who'd be the first to spot that! Not sure how that is relevant to this discussion though.

  •  10-21-2009, 3:46 348095 in reply to 347878

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    Marchgale:

    I've now successfully completed a couple of edits with S14 and Sonicfire Pro 5. SP5 has been a good deal easier to use than I'd previously imagined and I can't say it's seriously hindered my workflow with weddings.

    Of course it's not as seamless as using the program within Studio. My suspicion is that SS could be "turned back on" as per Studio 12 very easily if the political will was forthcoming.

    Thanks to Ian for his letter to the companies on behalf of us all, really. Can we be privy to the contents of this letter, or extracts at least?

    Jonathan 

     

    Hi Jonathan, sure no secret there, please see below.:

     

    Dear( names removed for privacy)
     
    Excuse this unusual way of emailing, I don't normally email two companies at the same time, however in this case I believe it is justified.
     
    You may be aware of the bit of a furore that is occurring with Pinnacle Studio users. With the introduction of Studio 14 there appears to be no possibility for existing users to continue to use their expensive library of Smartsound music discs. This issue is covered in detail in the following thread from the Pinnacle Forum, with over 3500 views and 120 comments as of today you can see this is the no one issue discussed by Studio users.
     
     
     
    We are all aware that Avid have produced a plug-in architecture with S14 and that Smartsound have decided not to develop a plugin for S14.
     
    As you will see on the discussion forum this is a very unwelcome situation. All sides are losing out here, many Studio users are either looking elsewhere or just not upgrading, in the meantime Studio users are holding back any decisions to purchase Smartsound discs until this issue is resolved or until they swap to a platform that can accommodate their requirements.
     
    So Avid are losing sales, Smartsound are losing sales, and the customers are feeling hard done by to say the least.
     
    So what is the solution?
     
    Without being privy to all the politics or technical problems, I can only offer the obvious solution which is perhaps naive but nonetheless would encourage all parties to work together. That would be the re-introduction of Smartsound by using either the new plug-in architecture, or patching S14 so that it can accommodate the previous Smartsound programs.
     
    If you read the thread above you will see that many users would be willing to pay extra for such a patch, the figure of $50 seems to be bandied about as a reasonable price.
     
    Avid have to remember that Smartsound discs represent a considerable investment for many users, possibly as much as 10  times the price of Studio on average (we currently have around $4000 worth of Smartsound discs and are so we cannot afford to change to S14). With this level of investment it is surely naive to expect users to abandon their music and move over to Scorefitter/Soundstage (which also only has two discs available).
     
    If you can give me a positive reply that I can report to the forum I would be most grateful.
     
    Thank you for reading.
     
     
     

    Kind Regards

    Ian Litchfield

    Sales Director

     

    Timeless Moments Limited

    Registered Office

    7 Thistle Road

    Ilkeston

    Derbyshire

    DE7 4SA

  •  10-21-2009, 5:38 348116 in reply to 348095

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    UPDATE:

     Response from Avid: They are now reviewing "reviewing any options with a positive outcome", they hope to come back shortly.

    The email was cc to the CEO so I think they are taking this very seriously.

    Ian

  •  10-21-2009, 6:57 348126 in reply to 348116

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    Ian,

    Thank you for sharing the email with us.  May of us have said the same thing multiple times, but what was clear in the letter is this:

    • The current situation is a lose-lose-lose situation.  Avid, SmartSound, and their customers all lose out in the current situation.

    I am not a business manager, but I've been around enough business decisions to know that, contrary to what one would assume, not every decision is based on hard facts and numbers.  It is amazing how much emotion and ego can influence decisions, even when one is talking about hundreds of thousands, or even millions of dollars.  We don't know the real effort involved in developing a plug-in.  We don't know the true cost (for either company) of providing the functionality we yearn for.  And we don't know how many sales would be impacted by the lack of a plug-in.  It's possible that the decision, as much as we don't like it, makes excellent financial and business sense.  But personally I find that hard to believe.

    Here's a thought... I wonder what it would take for a 3rd party to develop a SmartSound plug-in.  Perhaps there is a business opportunity here.  Are the developer toolkits robust enough to provide "full" SmartSound support for advanced features like Mood Mapping?  What about just the limited (but still wonderful) Quick Tracks support, which is what we had in S12 and prior:  Even though I've written code from time-to-time, I'm not a programmer.  But if anyone is interested... hmm, I wonder.

  •  10-21-2009, 7:58 348137 in reply to 348126

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    Great letter Ian, thanks for sharing. Looking forward "avidly" to any positive outcome....

    Jonathan

  •  10-21-2009, 8:13 348143 in reply to 348137

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    Ian

    Once again thank you for your input to this sorry mess. You have more to lose than me with just 20 or so SS discs but it is a huge investment to me.

    There are many considerations when upgrading anything and mine on this occasion is the lack of SS. IF a resolution is worked out then there may be one more customer in the future for S14 but not without. Just how many more people would take the upgrade path as an option if all was well?

    Thanks again 

    PS thanks for the avatar! 

  •  10-21-2009, 10:43 348183 in reply to 348126

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    justaviking:

    Here's a thought... I wonder what it would take for a 3rd party to develop a SmartSound plug-in.  Perhaps there is a business opportunity here.  Are the developer toolkits robust enough to provide "full" SmartSound support for advanced features like Mood Mapping?  What about just the limited (but still wonderful) Quick Tracks support, which is what we had in S12 and prior:  Even though I've written code from time-to-time, I'm not a programmer.  But if anyone is interested... hmm, I wonder.

     

    Interesting idea Dennis, let's hope it will be resolved by the two main protagonists, otherwise it may be our only hope.

  •  10-21-2009, 10:46 348185 in reply to 348143

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    Thanks to all of you for your kind remarks, let's hope it makes a difference.

     Thanks also to Avid for allowing us to share our thoughts/gripes/complaints etc on this forum and for listening to their customers complaints/comments. We may not always get the result we hoped for but at least we are given the opportunity to ask.

  •  10-21-2009, 12:17 348221 in reply to 348185

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    Excellent letter Ian!.

    I hope it does get through to the people that can make it all work again. As for programming this interface by a third party, it's doubtful, because I don't think they have a SDK available. And with out it, no company will release there internal formats. This type of stuff almost has to be done by a provided SDK by both Avid (They clam to have theres done) and Smartsound.

    (The clock is now ticking in how long it will take avid to delete this posting. They have my number and delete anything I say in this thread.)

  •  10-21-2009, 12:55 348233 in reply to 348221

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    Ok here is a good.

     This is an email from smartsound

    From: SmartSound for Pinnacle Studio <sales@smartsound.com>
    To: Mich......
    Sent: Tue, October 20, 2009 3:45:38 PM
    Subject: New Music and Inventory Reduction Sale

    .........

    END

    I did reply back to this email and told them that I have moved to Studio 14 and that I no longer can use the Music so please remove my email info.

     


  •  10-21-2009, 14:13 348255 in reply to 348221

    • jjn is not online. Last active: 22 Nov 2009, 15:26 jjn
    • Top 25 Contributor
    • Joined on 05-09-2007
    • Somewhere near Hemel Hempstead, England.
    • Posts 9,501

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    ghuck:

    Excellent letter Ian!.

    I hope it does get through to the people that can make it all work again. As for programming this interface by a third party, it's doubtful, because I don't think they have a SDK available. And with out it, no company will release there internal formats. This type of stuff almost has to be done by a provided SDK by both Avid (They clam to have theres done) and Smartsound.

    (The clock is now ticking in how long it will take avid to delete this posting. They have my number and delete anything I say in this thread.)

    Gerry -what's in this post that hasn't already been made public?

    And I still can't find what you are alluding to on VFF Huh?

  •  10-21-2009, 15:11 348270 in reply to 348233

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    mstanl:

    Ok here is a good.

     This is an email from smartsound

    From: SmartSound for Pinnacle Studio <sales@smartsound.com>
    To: Mich......
    Sent: Tue, October 20, 2009 3:45:38 PM
    Subject: New Music and Inventory Reduction Sale

    .........

    END

    I did reply back to this email and told them that I have moved to Studio 14 and that I no longer can use the Music so please remove my email info.

     


    I also replied back to their ad saying " I will not buy anymore SS because they are not in Pinnacle Studio any longer".

    Do you think we'll get a reply back ?

     

     

  •  10-21-2009, 20:24 348308 in reply to 348270

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    strawberrybob:
    mstanl:

    Ok here is a good.

     This is an email from smartsound

    From: SmartSound for Pinnacle Studio <sales@smartsound.com>
    To: Mich......
    Sent: Tue, October 20, 2009 3:45:38 PM
    Subject: New Music and Inventory Reduction Sale

    .........

    END

    I did reply back to this email and told them that I have moved to Studio 14 and that I no longer can use the Music so please remove my email info.

     


    I also replied back to their ad saying " I will not buy anymore SS because they are not in Pinnacle Studio any longer".

    Do you think we'll get a reply back ?

     

     

    Smartsound did reply back as follows.

    "Hello Jerome,

    Thank you for your email.  Unfortunately we were not able to continue our
    support of the product.  The new Soundstage technology did not provide us
    with a way to monetize the delivery of a plug-in and required the use of
    technology of ours that is more than 6 years old. This version of
    Quicktracks no longer runs reliably on Windows 7 or with Vista.
    Additionally, the Soundstage technology would not support our new
    multi-layer music capabilities,  which we recently updated Quicktracks (our
    OEM
    technology) to perform.

    We would be glad to reconsider our support of the Soundstage technology when
    we can sufficiently address these issues.

    Please let me know if you would like for me to remove your email address
    from our email list at this time.

    Best regards,

    Tonja Collazo
    Customer Service Manager"


    -----------------------------
    Original message follows:
    No Smartsound on Pinnacle Studio. I'm not buying anymore Smartsound music.
    It's that simple.

    SmartSound Software Sales
    The Music Score for Your Vision
    <http://www.smartsound.com>

  •  10-22-2009, 1:23 348338 in reply to 348308

    • jjn is not online. Last active: 22 Nov 2009, 15:26 jjn
    • Top 25 Contributor
    • Joined on 05-09-2007
    • Somewhere near Hemel Hempstead, England.
    • Posts 9,501

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    We would be glad to reconsider our support of the Soundstage technology when
    we can sufficiently address these issues.

    That doesn't sound like a refusal to me, just that they don't have enough resources.

  •  10-22-2009, 2:24 348348 in reply to 348185

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    Timeless Moments:

    Thanks to all of you for your kind remarks, let's hope it makes a difference.

     Thanks also to Avid for allowing us to share our thoughts/gripes/complaints etc on this forum and for listening to their customers complaints/comments. We may not always get the result we hoped for but at least we are given the opportunity to ask.

    Thanks a lot for your efforts Ian.

    Being owner of 16 SS discs I am quite interested in the final outcome.

    Keep us informed.

    Yes

     

  •  10-22-2009, 3:33 348358 in reply to 348348

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    Thanks a lot Ian!

    (still on S12 here)

  •  10-22-2009, 8:13 348402 in reply to 348338

    Re: Studio 14 and Smartsound - Official reply from Smartsound

    jjn:

    We would be glad to reconsider our support of the Soundstage technology when
    we can sufficiently address these issues.

    That doesn't sound like a refusal to me, just that they don't have enough resources.

    I got the impression it is more of a technological limitation, not a manpower one.  Though they talk about being able to "monetize" it, mosly it is:

    • Windows compatibility (Vista and Win7)
    • Limitations in Studio

    It seems that if Studio make their SoundStage environment more robust, SmartSound would cooperate with the creation of a plug-in.  At least that is my interprestation of what they said.

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