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Getting Started with Assisted Support Options

Last post 02-21-2012, 11:41 by jfrench. 0 replies.
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  •  02-21-2012, 11:41 516637

    Getting Started with Assisted Support Options

    There are currently two assisted support options

     

    Complimentary Assisted Support (Online)

     

    An Avid Support Code (ASC) is required to access assisted support.  Customers receive one complimentary ASC with their product,  located with the product serial number on the DVD wallet/sleeve for physcical products, or on the download page for downloadable products. This ASC is valid for online assistance. Typical response times are 24 - 48 business hours.

     

    Important: This ASC is valid for 30 days of unlimited, online complimentary support after initial use. Online support is available in English, French, German, Italian, Spanish and Dutch.

     

    To submit an online case go to:  http://www.avid.com/ASCForm

     

    Per Incident Assisted Phone Support

     

    An Avid Support Code (ASC) is required to access phone support and can be purchased from the Avid Store.  Phone support is available in English only.

     

    Important: Purchased ASCs are only valid for one phone case.

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