Effective January 17 2013, Corel will have a new support policy for Pinnacle products. The new support policy is outlined below.
Support Policy for Pinnacle ProductsCorel provides three levels of support for Pinnacle Products: - 14 Day Warranty Service for newly purchased products
- Premium Paid Support
- Limited Support
14-Day Warranty ServiceIf you have purchased or registered your product within the last 14 days, you are eligible for free installation and activation support. - You may use our on-line Submit Question form and receive a response within 6 business hours.
- If required, a technical expert will schedule a call to further assist you.
- Applies to a single installation or activation issue.
- You have access to our extensive Knowledgebase articles, Discussion groups, and Facebook.
Premium Paid Support For questions not covered by our 14-day Warranty Service or the 14-day warranty period has elapsed. - You will receive an exclusive phone number for technical support in your order confirmation e-mail.
- You may use our on-line Submit Question form and receive a response within 2 business hours.
- Each paid support ticket is limited to a one-time, single use, but you may purchase as many tickets as needed.
- You have access to our extensive Knowledgebase articles, Discussion groups, and Facebook
Premium Paid Support does not cover: - Network installations with Terminal Server, NetWare®, or Linux®
- Custom development, such as macros or Microsoft® Visual Basic for Applications (VBA) customization, etc.
- Support for any 3rd party software integration such as ODMA or OLE
- Installation issues caused by non-Corel software conflicts or hardware issues (computer, printer or other equipment)
Self Help for All ProductsFor all products: You have access to our extensive Knowledgebase articles, Discussion groups, and Facebook. |