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Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

Last post 07-28-2011, 18:21 by R_Vera. 15 replies.
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  •  07-23-2011, 14:14 483683

    Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    I've been a Studio user since version 11. I recently purchased and downloaded version 15 ultimate. Then I downloaded the free bonus content (hollywood fx 1,2,3 and premium pack vol. 2.) The bonus content installed successfully. I can go to windows explorer and see that it is all there. Premium pack vol. 2 works great. Hollywood FX vols. 1,2,3 will not show up in the Studio program at all. The only transitions  that show up are the Standard Transions. I have tried reinstalling the bonus content 2 times. No effect. I even tried the Content Transfer Wizard. No effect. Do I have to activate this content? If so how? Since this was a download purchase I have no disk or box with activation keys. I am new to this forum. Any help would be greatly appreciated.
  •  07-24-2011, 10:22 483771 in reply to 483683

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    When you installed S15U, did you removed S11?

    if yes, thats where your problems started. If not, then something went wrong during the installation of S15.

    If you had S11 and installed S15U, there was no need for you to install the hollywood fx and premium pack due to that when you used the transfer wizard, it will automatically transfered all those effects from S11 to S15.

  •  07-24-2011, 13:33 483794 in reply to 483771

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    Thanks for your response. I did not remove Studio 11. The version I have of S11 is not the Ultimate or Plus version, so I did not have HFX 1,2,3 or Premium pack vol.2 with S11. I was using version 12 Plus when I upgraded to S15 ultimate. I did not have  those extra packs with it either. I actually tried to remove S11 after using the transfer content wizard, but the setup program crashes, so I can't remove S11. Strangely enough, I can't load S11 now, because I get that IRQ error. I can load S12 plus. Also, strangely, the premium pack vol.2 does show up and works fine. Only the HFX 1,2,3 seems to be missing, though it is on the hard drive. How did I get in this mess?
  •  07-24-2011, 13:45 483799 in reply to 483794

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    before you install S15, try to first install the patch for S11 (11.1 or latest) after you have installed all HFX you have. Then install S15 and use the transfer wizard to see what results you have.

    Please give us your computer specs too.

  •  07-24-2011, 15:00 483809 in reply to 483799

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    Studio 15 is already installed. Should I remove it and then do the other steps?  Dell Dimension 5100, Pentium 4 3.0 GHz,   3.5 GB of RAM, Windows XP SP3, Radeon X600 256MB, Soundblaster Live! 24 bit.

  •  07-24-2011, 15:20 483811 in reply to 483794

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    Attachment: Untitled.jpg

    Welcome to the ForumSmile

     

    Only the HFX 1,2,3 seems to be missing, though it is on the hard drive. How did I get in this mess?

    HFX Vol 1, plus a few other HFX came as Standard with S10/11 Programs & included in the purchase price. Vols 2 & 3  also came with S10/11, but not included in the purchase price, you had to purchase an Activation Key. Otherwise the Transitions would be Watermarked.

    I'll add a Screenshot of what I have showing in S12 HFX Transitions. You should have all the Transitions, apart from Vols 2 & 3, unless you have Activated them, showing in S11 HFX Transitions. If you haven't, try an S11 "Repair" Installation & then Run S15 Content Transfer Wizard.

    ADDED - See Attached Screenshot (Click on it, to Open it in a new Window & then enlarge it). 

    All the HFX I've Underlined plus Vol 1 which is missing, originally came with my S10.0 Plus Version., which I transferred to S12.

    Vol 2,  I purchased an Activation Key.

    Vol 3  Doesn't show , you would have had to go to  Pinnacle Website for that, to purchase an Activation Key..

    I don't know if HFX was included with S10 Standard - Too long-ago. However, I think it was.

    In any event, the HFX Saga has been a complete nightmare since S10 was released & the Trsansfer Wizard, since S12 was released. Many Threafs & very many Posts re: the matter.Many Users just gave-up in trying to Transfer HFX Content.

    BTW - I seldom use Transitions & haven't used HFX for years.

    Good luckSmile

    Anyone-else?


  •  07-24-2011, 15:41 483816 in reply to 483809

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    I don't know what you did when you installed it but seems that your pinnacle program might be corrupted in some form. Remove S11 and 15 and reinstall it again by first installing S11, then add the HFX plugins, then the patch and then install S15 and maybe this may help you much better. I don't know if by repairing it may help you out. I had tried it too and the program just went out of control. Big Smile

     Check first on colours comment to see if you have the HFX installed in S11.

  •  07-25-2011, 11:37 483917 in reply to 483816

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    Well I tried checking S11 to see if HFX was there. The program wouldn't load because of an "IRQ source" error. I removed S11 and tried installing it again from the original install disk. The installation would not finish because it said I didn't have Windows XP SP2. Technically that's true, because I have Windows XP SP3!!!!! (At least I got a good laugh out of all this!) I have a case in to Pinnacle support for this, which may be good for another laugh. In the mean time everything else in S15 works perfectly so maybe, like Colour, I won't miss having HFX. 
  •  07-25-2011, 12:21 483929 in reply to 483917

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    i had a problem with hfx & tried everything to solve it, in the end i created a new user on my pc & now it works fine in ps11,12,14 & as1.1 from the new user area. It's still messed up when trying to use in the original jser account.
  •  07-25-2011, 12:35 483933 in reply to 483929

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    Everytime I am having problems with Studio XX, I always restore my computer to its original state as when I bought it. I know it is time consuming, but its worth it. I install everything back including all Studio XX I have by using SP2, internet disconnected, antivirus not installed until I install every program I had in my computer (including SP3 optional to me).

    I always have a copy of my pixie file and have been using it ever since and have gotten all of my keys without regenerating them and not losing my original passport number. Everytime I install a new activation key, I make a new pixie file as a backup.

    Everytime I install the NET Frameworks updates, thats when my Pinnacle software starts messing up including my computer (I don't know why?) but now I don't install those updates.

  •  07-25-2011, 13:41 483956 in reply to 483933

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    The installation would not finish because it said I didn't have Windows XP SP2. Technically that's true, because I have Windows XP SP3!!!!!

    There's an FAQ Fix for that - If you can find itIndifferent 

  •  07-25-2011, 14:07 483963 in reply to 483956

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    May 12th, 2008: Some customers reported problems installing Studio Plus version 11 UPGRADE (11.0) or Studio version 11 Standard (11.0) on systems with Windows XP Service Pack 3 was already installed (a message asking for Windows XP Service Pack 2 is displayed). Pinnacle is investigating this problem.

    We can offer you the following workaround:

    • Copy all the content of the Installation DVD of Studio version 11 to your hard disk in a new folder.
    • Download http://cdn.pinnaclesys.com/SupportFiles/Studio11/WelcomeSP3.exe
    • Copy the file WelcomeSP3.exe to the root of the directory where the Installation DVD was copy
    • Double-click on WelcomeSP3.exe to launch it. It will take few seconds and then the Studio version 11 installation will start.

    I am not sure if this will also get to work with Studio 12 and above????

  •  07-25-2011, 17:51 484013 in reply to 483963

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    R_Vera:

    May 12th, 2008: Some customers reported problems installing Studio Plus version 11 UPGRADE (11.0) or Studio version 11 Standard (11.0) on systems with Windows XP Service Pack 3 was already installed (a message asking for Windows XP Service Pack 2 is displayed). Pinnacle is investigating this problem.

    We can offer you the following workaround:

    • Copy all the content of the Installation DVD of Studio version 11 to your hard disk in a new folder.
    • Download http://cdn.pinnaclesys.com/SupportFiles/Studio11/WelcomeSP3.exe
    • Copy the file WelcomeSP3.exe to the root of the directory where the Installation DVD was copy
    • Double-click on WelcomeSP3.exe to launch it. It will take few seconds and then the Studio version 11 installation will start.

    I am not sure if this will also get to work with Studio 12 and above????

    Good catch, RamonYesSmile

  •  07-28-2011, 15:44 484558 in reply to 484013

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    Well I have officially given up. Pinnacle support told me to uninstall S15 and all the bonus content and reinstall from scratch. I did this, to no avail. I'm getting to old to stay up as late as I have been trying to fix this. Maybe someday when they upgrade to 15.1 or 16 it will magically appear! In the mean time I probably won't miss it much. I want to thank everybody for all the help. This is a great group of people on here!
  •  07-28-2011, 17:24 484578 in reply to 484558

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    did you tried the SP3.exe?
  •  07-28-2011, 18:21 484590 in reply to 484578

    Re: Hollywood FX vols. 1, 2 and 3 not showing up in Studio 15 HD Ultimate

    The last solution I have is to restore your computer as when you bought it and reinstall all of your programs again. Make sure you backup all of your files before doing this and if possible, make a copy of your pixie folder so you can still have your old activation keys again. I know it is time consuming, but I have done it several times too when errors appear in my computer.
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