Please create an account here:
http://www.avid.com/us/support/selfregconsumer.aspx
You then can create a case and our agents will take care of it.
Hi I have created an account there, I have recieved an email to a website about avid support but this is the original website that I tried to get help from. Is there a direct email? If I PM my details could you have a look?
Thanks!