Background...I have tried to install the Pinnacle TVCenter Pro software onto my laptop which is running XP Pro SP3. Also tried installing onto my desktop which is running XP Media Center SP3. Also tried installing the Media Center version of the software onto the desktop that is running Media Center. The hardware device is the USB Pinnacle PCTV HD ministick.

Problem... The desktop Media Center doesn't see the USB device even though it is visible and "working" in Device Manager. The TVCenter software sees the device but doesn't find any channels either via the antenna or cable connections. On the laptop, the TVCenter software sees the device but doesn't find any channels either via the antenna or cable connections.

I live within 20 miles of major transmitting stations in Philadelphia and have over 30 channels when I use an antenna and nearly 75 when I use cable on my HDTV so I'm pretty sure I have signal in my area.

 I've installed and uninstalled each machine 4 times. Same issue each time.  Does this thing work or is it junk??