I recently upgraded my Studio 10+ to studio 12u, and over the last few days have been trying unsuccessfully to enable Smartsound in ver 12. I have uninstalled ver 10 but left the Smartsound files in the ‘C:|Documents and Settings|All Users|Application Data|SmartSound Software Inc folder.’

 

I have tried various methods of  doing this from different threads on this forum, also from Declic and Smartsounds websites, but each time I try to install ‘Smartsound_Pinnacle_Music.exe’ I get this warning:-

 

Error Number 0x 80040707

Description DLL Function crashed.

Audio Decompressor/Decompressed files

Set up will now terminate

 

If anyone has had a similiar problem and overcome this, I would be grateful for any help, as I would dearly like to be able to continue using the smartsounds.

 

TIA Mike

Mike_Bsolton:

I recently upgraded my Studio 10+ to studio 12u, and over the last few days have been trying unsuccessfully to enable Smartsound in ver 12. I have uninstalled ver 10 but left the Smartsound files in the ‘C:|Documents and Settings|All Users|Application Data|SmartSound Software Inc folder.’

 

I have tried various methods of  doing this from different threads on this forum, also from Declic and Smartsounds websites, but each time I try to install ‘Smartsound_Pinnacle_Music.exe’ I get this warning:-

 

Error Number 0x 80040707

Description DLL Function crashed.

Audio Decompressor/Decompressed files

Set up will now terminate

 

If anyone has had a similiar problem and overcome this, I would be grateful for any help, as I would dearly like to be able to continue using the smartsounds.

 

TIA Mike

Have you tried THIS yet?

Yes, This very helpful post was one of the ifrst I found and and this brought up the same warning.

Thanks for your reply.

Mike

IMO, you should have left S10 Installed, then  SmartSound QuickTracks would have been transferred to S12, via S12 Transfer Wizard, rather than Uninstalling S10.  .

If you've already read all of the Posts in all of the Threads re: Smartsounds QuickTracks in S12, with no luck, I suggest you  Reinstall S10, Updating to your last Version & Run S12 Transfer Wizard again & Leave S10 Installed.

IMO Pinnacle's advice re: Uninstalling previous Version(s) of Studio, is wrong & has caused numerous probs.

I still have S10.7 Installed & all Content, inc SmartSounds Quicktracks & purchased SmartSounds, Transferred without a hitch, via S12 Transfer Wizard.

It wasn't until I installed S12.1 Patch, that things went pear-shaped, like many others.

I've since Reinstalled to just S12, Running the Transfer Wizard again..

ADDED -

‘C:|Documents and Settings|All Users|Application Data|SmartSound Software Inc folder.’

But you would have already Uninstalled  SmartSound Quicktracks Folder, in SmartSound Software  Prog Folder. You also need that. 

Anyone-else?     .   

Hi Colour,

              Thanks for your reply. I have taken your advice, and installed Studio 10.7 Right at the end a warning popped up tha said :-

An invalid argument was encountered. I've no idea what this meant, and as I closed the window tne install finished & I re booted as requested.

I then ran the transfer content which seemed to be all ok. I checked Studio 10 first which showed all the music in the Smartsound library this would let me preview the sound but as soon as I tried to drag a song to the timeline it asked me to put in the Pinnacle disk 1. I did this but nothing happened other than it asked me to click retry, but there was no respnse with that.

With Studio 12 the library didn't show the songs. That also asked me to insert Studio 12u disk, which also did not respond. Clicking the Smartsound box I tried rebuilding the library but that didn't seem to help. I'm not sure what further actions I can take in this area as the options don't seem too clear.

Can you offer any further help on this 

Thanks again

If the smartsound interface is working in 12, and all your missing is the free music, then put your studio 10 disk in, stop the auto install, open up window explorer, navigate to your S10 disk, (I'm doing this from memory so I might be off a little on the names), there will be a third party directory, (maybe in S10 it's called plug-ins), in there will be a smartsound directory, in there will be two installers, one for the interface, and on to install the free music, run just the free music installer. This should make it work.

I checked Studio 10 first which showed all the music in the Smartsound library this would let me preview the sound but as soon as I tried to drag a song to the timeline it asked me to put in the Pinnacle disk 1. I did this but nothing happened other than it asked me to click retry, but there was no respnse with that.

SmartSounds QuickTracks needs Quicktime. If you haven't already got Quicktime installed & Uninstalled S10 Content DVD & didn't Reinstall it, you need to insert S10 Content DVD, making sure that you have Quicktime enabled.

IMO, this is what yiu should have Installed, to avoid hassles in Transferring Content to S12 & Editing in S12 & Installed this order:

1) XPSP2 - NOT SP3

2) S10 Prog (What Version?), via "Custom" & NOT "Typical" Install, choosing NOT to Install "InstantDVD" & "MediaManager/Server."

3) S10 Content DVD

4) S10.7 Update - NOT S10.8 (The fact that you have already successfully? Installed S10.7 suggests that you either have IE6 or Installed IE7 PixieTool Fix & you either have WMP10 or applied WMP11 Fix? S10.8 Update Fixed both of those, however many XP Users had probs Rendering to DVD with S10.8).  

5) S12.0 - NOT S12.1

 

 

Mike,

 It need not be real complicated.  I have Studio 12 installed and the update patch to 12.1 and have SmartSound and Scorefitter coexisting on a brand new computer that never had a previous version on it.  I sold 9 and upgrades to 10 and 11 so I had no disks with SmartSound files left.

 So I followed folewood's process (including using the downloaded Pinnacle_Smartsound_music.exe file he referenced and it eventually worked.  I had another NLE with "Magic Music" (SmartSound) on my drive and that caused me to have to run the QuickTracks install you download from SmartSound 3 times before everything worked.

You may have installed and uninstalled enough to have some "debris" left in your Windows Registry.  I use a free program called Wise Registry Cleaner and this does an excellent job.  Google for it.

First uninstall Studio 12 and any other version you have on your hard drive.  Then run Wise Registry Cleaner (or try any other registry cleaner you trust).  Then empty the recycle bin after running a disk cleaner (Wise has a decent one of those too, also free) and follow that up by defragging your drive.

Now install Studio 12 and when that is done follow folewood's process.  

Good luck

ghuck:

If the smartsound interface is working in 12, and all your missing is the free music, then put your studio 10 disk in, stop the auto install, open up window explorer, navigate to your S10 disk, (I'm doing this from memory so I might be off a little on the names), there will be a third party directory, (maybe in S10 it's called plug-ins), in there will be a smartsound directory, in there will be two installers, one for the interface, and on to install the free music, run just the free music installer. This should make it work.

Thanks for your reply. I just tried that and as before a warning came up :-

Error Number 0x 80040707

Description DLL Function crashed.

Audio Decompressor/Decompressed files

Set up will now terminate

 

I have also tried an updated version of the music installer from Rapidshare, and that brought up the same warning.

colour:

I checked Studio 10 first which showed all the music in the Smartsound library this would let me preview the sound but as soon as I tried to drag a song to the timeline it asked me to put in the Pinnacle disk 1. I did this but nothing happened other than it asked me to click retry, but there was no respnse with that.

SmartSounds QuickTracks needs Quicktime. If you haven't already got Quicktime installed & Uninstalled S10 Content DVD & didn't Reinstall it, you need to insert S10 Content DVD, making sure that you have Quicktime enabled.

IMO, this is what yiu should have Installed, to avoid hassles in Transferring Content to S12 & Editing in S12 & Installed this order:

1) XPSP2 - NOT SP3

2) S10 Prog (What Version?), via "Custom" & NOT "Typical" Install, choosing NOT to Install "InstantDVD" & "MediaManager/Server."

3) S10 Content DVD

4) S10.7 Update - NOT S10.8 (The fact that you have already successfully? Installed S10.7 suggests that you either have IE6 or Installed IE7 PixieTool Fix & you either have WMP10 or applied WMP11 Fix? S10.8 Update Fixed both of those, however many XP Users had probs Rendering to DVD with S10.8).  

5) S12.0 - NOT S12.1

Thanks for your reply

1. I am on XP SP3

2.. I did a Custom Install, choosing NOT to Install "InstantDVD" & "MediaManager/Server."

3. S 10 Content DVD I did install from this.

4. I updated to 10.7 and have IE 8 installed

5. The software is version 12.0.1.6173 so I have no other choice as a starting point.

Bruce Foreman:

Mike,

 It need not be real complicated.  I have Studio 12 installed and the update patch to 12.1 and have SmartSound and Scorefitter coexisting on a brand new computer that never had a previous version on it.  I sold 9 and upgrades to 10 and 11 so I had no disks with SmartSound files left.

 So I followed folewood's process (including using the downloaded Pinnacle_Smartsound_music.exe file he referenced and it eventually worked.  I had another NLE with "Magic Music" (SmartSound) on my drive and that caused me to have to run the QuickTracks install you download from SmartSound 3 times before everything worked.

You may have installed and uninstalled enough to have some "debris" left in your Windows Registry.  I use a free program called Wise Registry Cleaner and this does an excellent job.  Google for it.

First uninstall Studio 12 and any other version you have on your hard drive.  Then run Wise Registry Cleaner (or try any other registry cleaner you trust).  Then empty the recycle bin after running a disk cleaner (Wise has a decent one of those too, also free) and follow that up by defragging your drive.

Now install Studio 12 and when that is done follow folewood's process.  

Good luck

Hi Bruce,

               I will try Wise Registry Cleaner, however from what colour has said I shouldn't have XP Service Pack 3 or a newer version than Studio 12, so I'm wondering if I'm flogging a dead horse here. Perhaps others might confirm if they've had to give up with smartsound with these updates installed.

Thanks for your advice.

Error Number 0x 80040707

If you haven't already done-so, go to: Start / Control Panel / Administrative Tools / Event Viewer / Application & System / Type / Look for red X Errors / Right-Click on those / Properties / Look for Error Numer in Pop-ups / If there , click on MS Link, to see if there's a KB Article, with a Fix.

 

And/or Search both Google & MS Website for that Error Number. 

 

ADDED -

however from what colour has said I shouldn't have XP Service Pack 3 or a newer version than Studio 12, so I'm wondering if I'm flogging a dead horse here. Perhaps others might confirm if they've had to give up with smartsound with these updates installed.

. You have S12.0 but not S12.1 Patch? That's ok.

 

If you read the very many Posts in many Threads, you'll see that there's no "One Suit that fits all".

 

BTW - Folewood's Excellent Post was for the most part gleaned from a detailed Post that I'd previously Posted & Posts by Gerry.

 

Good luck. 

Mike_Bsolton:

Hi Bruce,

               I will try Wise Registry Cleaner, however from what colour has said I shouldn't have XP Service Pack 3 or a newer version than Studio 12, so I'm wondering if I'm flogging a dead horse here. Perhaps others might confirm if they've had to give up with smartsound with these updates installed.

Thanks for your advice.

Hi Mike,

I have S2.1 installed on XP service pack 3 and smartsounds are working well for me.

colour:

Error Number 0x 80040707

If you haven't already done-so, go to: Start / Control Panel / Administrative Tools / Event Viewer / Application & System / Type / Look for red X Errors / Right-Click on those / Properties / Look for Error Numer in Pop-ups / If there , click on MS Link, to see if there's a KB Article, with a Fix.

 

And/or Search both Google & MS Website for that Error Number. 

 

ADDED -

however from what colour has said I shouldn't have XP Service Pack 3 or a newer version than Studio 12, so I'm wondering if I'm flogging a dead horse here. Perhaps others might confirm if they've had to give up with smartsound with these updates installed.

. You have S12.0 but not S12.1 Patch? That's ok.

 

If you read the very many Posts in many Threads, you'll see that there's no "One Suit that fits all".

 

BTW - Folewood's Excellent Post was for the most part gleaned from a detailed Post that I'd previously Posted & Posts by Gerry.

 

ADDED - Further info for you to try:

 

1) Go to My Computer / Insert S10 Prog Disk / Cancel Install / Right-Click on Drive Icon / Open.

 

2) Open Setup Folder / Open SmartSound Folder 

 

3) Run both QuickTracks Installer.exe & SmartSoud Pinacle Music.exe in the above Folder.

 

4) If you don't get the recurring Error Message again, check everything ok in S10.7. If yes, Run S12 Transfer Wizard again.

 

An invalid argument was encountered. I've no idea what this meant, and as I closed the window tne install finished & I re booted as requested.

There are problems with Reinstalling S10 & S11 with XPSP3. Hence probably the "Invalid Argument" Error Message. When you Uninstalled S10 you should have used Pinnacle's Uninstaller rather than Windows via ADD/REM PROGS, by Inserting S10 Prog Disk & choosing "Uninstall"., whether or not you can successfully Reinstall S10 with XPSP3, I'm not sure. Many have had to "Roll-Back" to SP2 & re-apply SP2 Windows Updates. 

Before you do any of the above, I suggest you do this:

1) Defragment your Hard Drive.

2) Go to: Start / My Computer /  Right - Click on Hard Drive Icon / Properties / Tools / Error Checking / Check Now / Do Both Error Checks sequentially.

Good luck. 

colour:

Error Number 0x 80040707

If you haven't already done-so, go to: Start / Control Panel / Administrative Tools / Event Viewer / Application & System / Type / Look for red X Errors / Right-Click on those / Properties / Look for Error Numer in Pop-ups / If there , click on MS Link, to see if there's a KB Article, with a Fix.

 

And/or Search both Google & MS Website for that Error Number. 

 

Thanks for that, I wasn’t aware of this action.

 

. You have S12.0 but not S12.1 Patch? That's ok.  I thought I had the latest version, as when I check for updates it says I already have the latest.

 

BTW - Folewood's Excellent Post was for the most part gleaned from a detailed Post that I'd previously Posted & Posts by Gerry.

 

 My thanks go to all concerned for that.

 

I will carry out your other suggestions asap and report back.

 

Kind regards

Hi Mike

If I remember correctly, I went to the Smartsound website, looked under support and found the latest update and installed it link As far as I remember that is all I had to do. You might want to do a system restore back to when S10 was on board before hand?

Good luck

My thanks to all who have taken the time to write in with advice etc. I took it all on board and spent the last 2 days clearing out unused temp and other files, It was unbelievable how much junk 'Wise Drive' and ;Wise Registry' cleared out. I also deleted loads  of Pinnacle related files manually out of the registry, and then defragged the drive.

Despite all this after installing Studio 10.7, when finally febuilding Smartsound the Error Number 0x 80040707 still popped up, not only that, Voiceover wouldn't work either.

In view of all this hassle and wasted hours not achieving anything, I feel the time  is right to do a clean install of XP, and have a fresh start.

Thanks again to all concened, I will let you know the outcome.

Kind regards

I can feel your pain.

Here's the procedure I have used successfully. If you don't have one already, get a copy of Norton Ghost or Acronis True Image. Many here on the forum prefer Acronis, and it's also less expensive. This will allow you to make an image of your drive at various steps of the install. Example, install Windows OS. Make an image. Install Studio and all of the upgrades. Make an image. Test Studio. Install all Windows updates. Make an image. Test Studio. Install your remaining programs, perhaps not all at once and make an image. Each image should be made with a different name, Norton Ghost assigns the name with the date and time, I suspect Acronis does also. If you run into a problem in any of the installs, you can quickly return to a previous image. If everything is working fine and you have the image, if you ever have a problem in the future, you can just roll back to the good image and proceed from there. I always make an image prior to any kind of an update. It's save me on many occasions. If you do an update you don't like or doesn't work, just go back to the previous image. I have found it helpful to keep a log explaining the status of each of the images

Not to be confused, Windows Restore is not the same as making a complete image.

If you save your images onto a separate drive, not a separate partition of the same drive, should your hard drive with the OS go bad, you just install a new drive, restore the image and you're back in business. I have on occasion had to first install the Windows OS before restoring the image.I use an external drive as my image backup. I usually have about ten versions on the drive.

Good luck,

Don

cuartetto:

I can feel your pain.

Here's the procedure I have used successfully. If you don't have one already, get a copy of Norton Ghost or Acronis True Image. Many here on the forum prefer Acronis, and it's also less expensive. This will allow you to make an image of your drive at various steps of the install. Example, install Windows OS. Make an image. Install Studio and all of the upgrades. Make an image. Test Studio. Install all Windows updates. Make an image. Test Studio. Install your remaining programs, perhaps not all at once and make an image. Each image should be made with a different name, Norton Ghost assigns the name with the date and time, I suspect Acronis does also. If you run into a problem in any of the installs, you can quickly return to a previous image. If everything is working fine and you have the image, if you ever have a problem in the future, you can just roll back to the good image and proceed from there. I always make an image prior to any kind of an update. It's save me on many occasions. If you do an update you don't like or doesn't work, just go back to the previous image. I have found it helpful to keep a log explaining the status of each of the images

Not to be confused, Windows Restore is not the same as making a complete image.

If you save your images onto a separate drive, not a separate partition of the same drive, should your hard drive with the OS go bad, you just install a new drive, restore the image and you're back in business. I have on occasion had to first install the Windows OS before restoring the image.I use an external drive as my image backup. I usually have about ten versions on the drive.

Good luck,

Don

Hi Don,

           Thanks for your reply and excellent advice.

I do have True Image, and 6 moths ago I made a clone of my C drive, as my PC seemed to be running very well at the time. So  2 days ago I booted it up and Ignoring calls for updates antivirus etc I got the same error warning whilst trying to install Smartsound in S12. 

So I'm very grateful for your suggestions and will be making images at various stages of the rebuild.

Kind Regards

Hi Folks.

             On a happier note I now have Studio 10 &12 installed on a reformatted drive and I'm pleased to say that Smartsound and the voiceover tool is how working fine on both programs. Its been a tedious job but at least I now have several backups to fall back  on for the future,should the need arise.

         Many thanks for all the helpful advice offered,

Don

+ 1

Here is my experianced when I made the jump from Studio 8 to Studio 12 Ultimate and installed smartsound.

 

Studio 8 to Studio 12 Ultimate upgrade success with SmartSound