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Trouble with installation

Last post 06-28-2009, 13:36 by Drshihtzu. 4 replies.
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  •  06-28-2009, 12:36 318565

    Trouble with installation

    Hi,

     I recently purchased liquid 7 upgrade to move up from studio 12.  I cannot get it to recognize my studio 12 or 11 discs during installation.  I have tried the upgrade to liquid 7 patch.  I have tried installing on 2 different XP (sp3)  computers.  I downloaded the liquid 7.2 full exe from the web and tried installing from the hard drive.  In every case the discs will not be accepted.

    My question is, does the install only recognize studio 10 or less?  When I purchased the upgrade it was supposed to be for all studio versions.

     

    Thanks!

     Greg

  •  06-28-2009, 12:43 318568 in reply to 318565

    Re: Trouble with installation

    Just out of curiosity, where did you purchase your upgrade from?
  •  06-28-2009, 12:46 318569 in reply to 318568

    Re: Trouble with installation

    I ordered it from pinnaclesys.com

     

    Greg

  •  06-28-2009, 12:50 318572 in reply to 318569

    Re: Trouble with installation

    Try this. If it fails, you will need to contact Pinnacle directly:

    Download this patch.

    Begin installing the full upgrade. Cancel the install when you are asked for the CD.
    Then run the patch.
    Finally run the Setup for 7.2 again.

  •  06-28-2009, 13:36 318584 in reply to 318572

    Re: Trouble with installation

    Thanks,  I tried it 3 more times and still no go  Tongue Tied');" title="Tongue Tied - Tongue Tied">

     

    I tried email support just now but the server appears to be down...won't let me register.  I guess I'll try calling tomorrow.

     

    Thanks

     

    Greg

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