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PCTV Ultimate Stick won't scan channels

Last post 12-17-2008, 6:46 by Pherg. 1 replies.
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  •  11-16-2008, 16:37 255151

    PCTV Ultimate Stick won't scan channels

    Hey, I've got an Ultimate device that I purchased last year at some point.  I haven't used it in a long time, but tried plugging it in today to watch some television.  I plugged it in, tried to switch to a channel and got nothing but a black screen and a high-pitched beep.  So, I switched to another analog channel and had the same result. In fact, I had that problem no matter what channel I tried.  Thus, I pulled up the settings window and had it rescan the channels.  It almost immediately returned with an error and just hung there for a while.  I had no other option to click, but the Stop button, so I did.  Immediately an error appeared and the program crashed immediately after I clicked ok.

     [click to view image]

     

     I looked through a few tech support threads on these forums and found that many of the threads with odd problems pointed to the Recovery Pack/Update at

    http://www.pinnaclesys.com/PublicSite/us/Products/Consumer+Products/PCTV+Tuners/PCTV+Flash_TV+Stick/PCTV+HD+Ultimate+Stick+Support/Download+Area/Drivers+-+Updates/TVC498_880e.htm?mode=documents&Display=1

     

    I downloaded this tool, properly installed it and it started up the TVCenter software again.  Again, when it scanned for channels, it didn't find any and immediately showed error text, and the program crashed when I attempted to stop the scan.

     [click to view image]

     

    It doesn't look like I'll be watching much tv tonight.

     

    Does anyone have any suggestions?   Thanks!

  •  12-17-2008, 6:46 266048 in reply to 255151

    Re: PCTV Ultimate Stick won't scan channels

    Can you tell me the exact error that you get?

    And what is the operating sytem you are using?

    Using windows with media center also triggers the problem sometimes.

    Just let me know about your OS and the error then I'll get back to you.

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