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EPG Subscription Ended - But its only been 8 months!

Last post 10-02-2008, 0:35 by Mon Roy. 7 replies.
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  •  09-22-2008, 9:15 236349

    EPG Subscription Ended - But its only been 8 months!

    Yesterday upon opening TVCenterPro, I was prompted that my EPG subscription expired and asked if I wanted to renew.  ?!?!?!!?   What gives???

     I purchased my stick in the middle of Jan 08.  The subscription should expire in Jan 09. 

    "Premium EPG service subscription: once your 1-year trial has expired, you can subscribe to the service at $20 for 12 months"

    Plus, when I updated to 4.98 in May, I thought it said the expiration date would be May 09. ?  

     Just looking for this to work until Jan 09.  How do I get this fixed?  Anyone else with this problem?

     Thanks!

  •  09-23-2008, 18:37 236954 in reply to 236349

    Re: EPG Subscription Ended - But its only been 8 months!

    No moderator can respond?
  •  09-24-2008, 8:20 237153 in reply to 236954

    AW: Re: EPG Subscription Ended - But its only been 8 months!

    You are using TitanTV? This is a 3rd Party application so please contact their support about this.
  •  09-24-2008, 20:07 237379 in reply to 237153

    Re: AW: Re: EPG Subscription Ended - But its only been 8 months!

    efaehndrich:
    You are using TitanTV? This is a 3rd Party application so please contact their support about this.

    I am using whatever EPG program came with the Ultimate Stick and that is available through the settings in TvCenter Pro.  Is this TitanTV?

    Thanks.

  •  09-29-2008, 13:16 238753 in reply to 237379

    Re: AW: Re: EPG Subscription Ended - But its only been 8 months!

    club1820:

    efaehndrich:
    You are using TitanTV? This is a 3rd Party application so please contact their support about this.

    I am using whatever EPG program came with the Ultimate Stick and that is available through the settings in TvCenter Pro.  Is this TitanTV?

    Thanks.

    Efaehndrich, can you please respond.

     Without confirmation of what EPG program is installed and offered with TVCenterPro, I still went ahead and emailed TitanTV last week.  Have yet to receive a response after 5 days.

     Someone at Pinnacle needs to help with this.  On Pinnacles own website it states that a free 1-year subscription comes with the hardware.  Mine has been about 8 months.  Pinnacle, please help.

     Thanks.

     

  •  09-30-2008, 17:23 239153 in reply to 238753

    Re: AW: Re: EPG Subscription Ended - But its only been 8 months!

    The free one year EPG for Ultimate Stick is from Titan TV. Unfortunately, there is no TitanTV in Europe.

  •  10-01-2008, 19:06 239511 in reply to 239153

    Re: AW: Re: EPG Subscription Ended - But its only been 8 months!

    Mon Roy:

    The free one year EPG for Ultimate Stick is from Titan TV. Unfortunately, there is no TitanTV in Europe.

    Not exactly sure what that has to do with anything.  1.  I am in Chicago, IL USA  2. I already said that it has worked for 8 months.

     So again, can someone from Pinnacle help me?  TitanTV has not responded to my email a week ago.

     thanks.

  •  10-02-2008, 0:35 239553 in reply to 239511

    Re: AW: Re: EPG Subscription Ended - But its only been 8 months!

    Sorry for the misunderstanding club.

     Sent you a PM.

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