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PCTV HD (800i) w/4.98 software, just stopping and never will restart

Last post 09-19-2008, 14:51 by slats7. 22 replies.
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  •  09-07-2008, 14:18 231404

    PCTV HD (800i) w/4.98 software, just stopping and never will restart

    Ive had this a week now, works well. But its getting to be "when it works" and its quite tiresome. Watching tv for an hour(QAM) football game. Screen goes black, it wont change channels its dead. It wont turn off, have to enter taskmanager to force it off. PMCloader.exe has encountered and error blah blah. Now it wont even start at all, but there is PMCLoader.exe running in taskmanager again. I shutdown PMCLoader manually. Try a restart again of the software and bam, nothing. Ahh yes but the process IS running......again with no function. You HAVE to HARD RESET everytime this happens to get any function back at of the software. What the heck? Why is this occuring? at all even it just stops working randomly for no apparent reason while sitting idle, it does not matter what you are doing, it eventually freezes up. Im sorry but the software is exceptionally buggy, and alot of times takes forever to respond to a function. And this is happening on a Q6600, 3.5gb ram, WinXP SP2(all patches) 8800GTS 512mb pc? Every other window that may be open or program responds fine, doesnt slowdown or lockup while the tv does. So this is all Pinnacle here...............so what now? Deal with it and swallow the money spent on buggy software? And yes im upset.
  •  09-08-2008, 18:45 231844 in reply to 231404

    Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    I am having the same problem,  The thing I am noticing is that I am on a FOX station and when it goes to local insertion is when the program freezes
  •  09-09-2008, 14:39 232180 in reply to 231844

    AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    can you try to delete all channels and see if TVC will startup?
  •  09-09-2008, 17:10 232226 in reply to 232180

    Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    tried deletion of channels. It will not start back up until a hard reset of PC is done. Once the PC is restarted, the first time you start the software it works just as you would expect. Until an inevitable freeze comes along(and it is completely random) and have to hard reset again. I did notice once that DVDCompressor.wnd (i think that is what it was called) was being waited on to shutdown before PC would reboot. Which to me is odd becuase I was never trying to record anything, so I dont know why that process would be running?
  •  09-10-2008, 11:25 232474 in reply to 232226

    AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    could you please have a look where this file is located (DVDcompress)?

  •  09-10-2008, 13:38 232508 in reply to 232474

    Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    whoops. I misquoted the file that was in error. I had hit reboot to reboot the machine and then got the window Windows is waiting for DVBDecompressorControl.dll to shutdown. I would swear it had a .wnd ending though but i guess im wrong as windows search finds no listing of that type of file. And i use QAM watching almost exclusively, so reverting me to an older software which did not support QAM would not be useful to me.
  •  09-10-2008, 14:45 232537 in reply to 232508

    AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    are you using the new Desktop Search tool? That might have not indexed the Windows folder so it won't find anything. If Windows is waiting for this file to shutdown it should be there.
  •  09-10-2008, 19:14 232583 in reply to 232537

    Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    just used right click on my computer and searched the hard drive. It came up with nothing, but the closest related named file was the DVBCompressor dll that is in the Pinnacle folders......twice I beleive. Not saying it is what caused the hang but it indeed gave that window of waiting to be shutdown before reboot could occur from when I had the situation stated above.
  •  09-11-2008, 22:37 232928 in reply to 232583

    Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    Wow, Nivo. It's as if you and I are the same person. I have experienced the exact same problems this week, save for the fact that I use version 4.7. It just freezes up out of nowhere, forcing me to "ctrl-alt-delete" just to exit the program. Then, thanks to "loader window" error messages, I have to reboot my computer if I want to re-start TVCenter Pro. Insane. Pinnacle never should have released such an expensive, bug-filled product. 
  •  09-12-2008, 8:07 233069 in reply to 232928

    Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    agree slats. This is CLEARLY a software issue. The card itself WHEN working works spectacualr, picture quality is outstanding on my 22" LCD. If they could overcome the bugs and get this code tightened up I'd recommend the product to anyone, but until that point I just cant do that. And I will sit here patiently and do anything I can to help them from my end.
  •  09-12-2008, 10:22 233105 in reply to 233069

    Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    Yes, the quality is great when it works, which is seldom. BTW, Pinnacle has helped me solve the "freezing" issue for the time being. Here is their advice:

    Don't give up here. Try to uninstall/reinstall everything when it comes to your tv center pro. Use regdelete program to delete all the registry entry coming from your tv center pro.

    http://www.pinnaclesys.com/PublicSite/us/Products/Consumer+Products/Home+Video/Studio+Family/Studio+Plus+11+Support/Download+Area/Tools/RegDelete+11.htm?mode=documents&Display=1

    I still experience picture distortion (blurriness) and loss of signal issues, but it no longer freezes on me. Good luck.

  •  09-14-2008, 19:53 233833 in reply to 233105

    Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    Update: the old "freezing" problems have returned, despite Pinnacle's trouble-shooting and worthless reassurances. An entire weekend of football viewing has been RUINED thanks to their buggy, unworkable, unreliable, horseshit product. These people are thieves, pure and simple. They keep saying it's a computer or driver problem. Earth to Pinnacle: YOUR CRAPPY SOFTWARE is the problem. Can't wait to throw this in the garbage.
  •  09-16-2008, 8:46 234367 in reply to 233833

    AW: Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    is this DVBCompressorControl.dll? Since only you both seem to have this issue, can you please give more info about your systems? Maybe you have something in common on/in your PC which could cause this.
  •  09-16-2008, 8:53 234368 in reply to 234367

    Re: AW: Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    When TV Pro freezes and I have to reboot, it says that  "DVBDecompressor.wnd" was not shut down properly. I then have to manually shut down this process. 

    BTW, more than two people have had this "freezing/channels turn black" problem.

  •  09-16-2008, 15:33 234547 in reply to 234368

    Re: AW: Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    yep thats the same as i posted above. I listed specs in my first posting, the only thing i have to add that i didnt mention was my motherboard. MSI P7N Diamond is the brand, it has a nvidia 780i chipset. I would highly doubt that has anything to do with said problems. I still beleive this is clearly a software issue, namely the Pinnacle software. And it has nothing to do with recording either, as I dont use the card to record, so all settings are at default in that respect.
  •  09-16-2008, 15:55 234558 in reply to 234547

    Re: AW: Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    BTW, I finally managed to upgrade to v4.98 this weekend. When I start it up, it warns me that I can expect "picture dropouts"  because my computer is not "fast" enough. Um, I have Pentium 4 3.40GHz installed on my Dell. How much faster does it have to be for their crap product to work properly? It's never their fault, is it?
  •  09-17-2008, 8:56 234850 in reply to 234558

    AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    I guess, this warning was meant for HD channels, only. For SD your PC performance seems fine.
  •  09-17-2008, 10:44 234880 in reply to 234850

    Re: AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    efaehndrich:
    I guess, this warning was meant for HD channels, only. For SD your PC performance seems fine.

    I shouldn't be getting that warning at all. My system is plenty fast enough.

  •  09-18-2008, 9:49 235299 in reply to 234880

    AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    well, do you actually have dropouts? As the warning said: you could expect them, but not necessarily.
  •  09-18-2008, 12:43 235350 in reply to 235299

    Re: AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    efaehndrich:
    well, do you actually have dropouts? As the warning said: you could expect them, but not necessarily.

     

    Oh, we're way beyond mere picture dropouts. We're talking about total picture distortion and program crashing. Here's what I'm seeing on my end when I watch a program broadcast in HD:

    http://img149.imageshack.us/my.php?image=77099890sa8.jpg
  •  09-19-2008, 7:00 235595 in reply to 235350

    AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    please have a look at the CPU usage when watching HD, what does it say?

    Also please let me know the signal quality and strength on these channels.

  •  09-19-2008, 12:14 235671 in reply to 235595

    Re: AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    could we get back to the issue of why once the software dies, it will never ever load and function until a hard reboot is performed?
  •  09-19-2008, 14:51 235720 in reply to 235671

    Re: AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: AW: Re: PCTV HD (800i) w/4.98 software, just stopping and never will restart

    NIVO:
    could we get back to the issue of why once the software dies, it will never ever load and function until a hard reboot is performed?

    Go to Google and try to find a free trial version of Blaze HDTV 3.5. It worked perfectly for me with Pinnacle's tuner. No freezing or picture dropouts. If I can't get Pinnacle to work correctly within the next week or so, I'm going to upgrade to Blaze.

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