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Downloading S12 Ultimate...BIG OOOPS

Last post 06-23-2008, 21:51 by Marc P.. 7 replies.
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  •  06-21-2008, 22:36 200959

    Downloading S12 Ultimate...BIG OOOPS

    Ordered the download to S12 a couple of days ago...all set up and ready to load, and things are looking good...until...

    they ask me for the serial number! The Customer Rep didn't give me any kinda number and yeah, I know I need one. No kinda email from Pinnacle to say, "Hey, Shmuck, yer gonna need this at 12:22 AM Saturday night when you download this thing. I feel like some kinda rookie here. the Rep gave me the Pinnacle unlock and a password but there is no place to enter the password just loong serial numbers.

    So, any ideas here. The download comes in two parts and this is just part 1. I am now stuck with this download on my desktop, and will not let me do anything else. Should I:

    1.  find a way to back out of the download

    2. shut down the computer

    3. Run screaming into the streets

    I shoulda asked for the serial number.

    Ivor

  •  06-22-2008, 3:45 201026 in reply to 200959

    Re: Downloading S12 Ultimate...BIG OOOPS

    You sure they didn't email it to you? Have you checked in your spam folders? (sorry, a bit obvious, but that's where some of my Pinnacle emails turn up)

    These FAQs may help

    Here

    Here

    You get more than one go at the download, BTW, and I seem to recall you won't need the serail number until after tou have the install cabinets on your computer.

  •  06-22-2008, 12:28 201240 in reply to 201026

    Re: Downloading S12 Ultimate...BIG OOOPS

    Cabinets? Cabinets? Okay, I give up, now Pinnacle is in the furniture biz? It would not let me do anything without the serial number. I eventually clicked the close box, it wagged its finger at me and told me it wouldn't  install.

    whatever. And no, they did not send a number in the email. 

    But thanks, no answer is too stupid fer me. 

    Ivor

  •  06-22-2008, 12:46 201245 in reply to 201240

    Re: Downloading S12 Ultimate...BIG OOOPS

    Cabinets

    was an incorrect term to use. Pinnacle actually parcel the download up as a RAR archive. Sorry if I've caused you any confusion.

  •  06-22-2008, 20:10 201356 in reply to 201245

    Re: Downloading S12 Ultimate...BIG OOOPS

    That does bring up another point though, yes the download was in 2 parts, and Yes I did order the backup disc, but I read that this download will become inactive in 30 days! So am I going to have to reinstall this beast after I uninstall this download?

    In the words of that mid 1950 philosopher, Wylie Coyote, "Good heavens what have I done!"

    That's me holding a little sign, falling off the cliff.

     

  •  06-23-2008, 0:33 201387 in reply to 201356

    Re: Downloading S12 Ultimate...BIG OOOPS

    That means you can't download from the server after 30 days. Hopefully by then you will have a successful download and made a backup of the files. Your installation won't expire.
  •  06-23-2008, 10:44 201623 in reply to 201387

    Re: Downloading S12 Ultimate...BIG OOOPS

    Oh... i c

    Thanks

  •  06-23-2008, 21:51 201835 in reply to 201623

    Re: Downloading S12 Ultimate...BIG OOOPS

    Moving thread to Installation Section.
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