sdawid:

 Hi xpesrx,

unfortunately it seems Avid support  (at least those I was in contact with)  is not exactly "skilled"... in first reply a lady asked me to turn off 64 bit color depth (what's this ??!)...

Anyway,after the comments in these forums, it seem quite clear that the problem is specifically related to ATI Cards.

What OS are you using ? What version of ATI catalyst drivers are you using ?

What's your screen resolution and color depth ?

I solved activating all mentioned options, under vista home premium 64 bit, with ATI catalyst 9.9 (full package download  from AMD site, default settings, screen: 1680x1050, colors: maximum-32bit).

Currently there's a 9.10 catalyst version available, haven't tried (as now Studio is working fine I have no intention of trying new things without need .. risking some bad surprise)

 

OS- Vista 64

ATI Radeon HD 4350 driver - version 8.661.0.0

Catalyst Control Center version: 2009.0925.1707.28889 

Colors - Highest (32 bit)

Resolution - 1920 x 1080 

 

Xpesrx,

my driver's version is 8.650.0.0 (so older than yours). Have no idea if this could be the cause.

Have you tried with  lower resolution settings ?

Regards

Stefan

Do you guys get the option of Downloading only the Display Driver  for ATI HD series cards, like I do & always have-done, for my ATI X600 PRO PCIe  (Now on AMD/ ATI's legacy list)?

I recall that a few years-ago there was a general prob with Installing ATI Catylist.(Myself included). You should still get the ATI Control Panel, without Installing Catylist. 

I'll be Upgrading my PC in the next couple of months, but it won't include an AMD/ATI GPU, if I'm forced to have Catylist.    

I have been working on this since my first S14 install around 10/10/09.  I have reinstalled it 4 times (including removal of S12) all by AVID tech support.  The case has been elevated for 2 weeks now.  My last attempt was I removed Catalyst Control Center, and did a diagnostic startup, no success.  My next step is to upgrade my Power Supply, I checked it is an AGI 350 W with 12 V rail of 16 amps, I read the HD 4670 needs 18-20 amps?  It seems feasible because I was running the ASUS PC probe and noticed the 12 V at 11.73 V and dipping to 11.65 V when trying the Motion Title Edits.

 Anyone seeing this issue with the Motion Title Editor not working as demonstrated in the online videos, please post, thanks.  How about anyone running Raid 0?  I'm grasping at straws now.

Athlon 64 X2 4200+
2Gb RAM
Graphics Card Radeon HD 4670 1 Gb DDR3 RAM
Vista Business 32 bit
Two SATA 160 Gbytes striped in RAID 0 configuration

I too have a non-working motion title editor. Bought S14 for the motion titles but seems I have wasted my money. Have opened a case with Pinnacle but judging by some of the comments on the forums, they don't seem to be interested. I have almost given up now and may go back to Premiere Elements.

Not being very technically minded, I have not changed many of the settings on my PC, but have tried updating graphics drivers etc. Have re-installed S14 four times now (the last after a complete crash of the programme - could not see any video at all) but clearly there is a major problem with this software on some machines.

Will follow this thread with interest.

 Intel 2 Quad Q9650 @3GHz

4Gb RAM

ATI Radeaon HD4600

Vista Home Prem 32 Bit

sdawid:

Xpesrx,

my driver's version is 8.650.0.0 (so older than yours). Have no idea if this could be the cause.

Have you tried with  lower resolution settings ?

Regards

Stefan

 

I just changed the resolution settings - - no change in performance that I could tell.... still can't see to edit the words in the titler

I also tried using the right-click menu to get to the editor, that didn't help either 

 

I think Pinnacle should put an official statement as to what they are going to do to fix this on this thread! 

I think the issue is Pinnacle is having trouble importing the file (video or photo) into the Motion Title Editor.  I also think the issue may be the ATI HD 4670 video card.

Tried it on my cheap Gateway laptop and it worked.

The Motion Title Editor worked when I installed it on my laptop which is:

AMD Turion 64 X2 TL-50 1.60 Ghz

1 GB Ram

Windows Home Premium 32 bit

ATI Radeon Xpress 1150 - Catalyst Center Running

 

The originator of this thread had it right...this is a MAJOR problem with this software; it basically makes it useless to me. 

The sheer number of views on this thread ought to say something, and I honestly think we're all wasting our breath here trying to troubleshoot this issue.  At the end of the day this isn't something anyone should have to troubleshoot....Pinnacle should fix it. 

I had such high hopes for this software but it's totally useless when it crashes every single time I try to edit something.  I too am running vista on a beast of an ATI video card and the program is total junk without this fix.  Pinnacle, get yer butt on this, por favor.....common sense says so.

winias:

The originator of this thread had it right...this is a MAJOR problem with this software; it basically makes it useless to me. 

The sheer number of views on this thread ought to say something, and I honestly think we're all wasting our breath here trying to troubleshoot this issue.  At the end of the day this isn't something anyone should have to troubleshoot....Pinnacle should fix it. 

I had such high hopes for this software but it's totally useless when it crashes every single time I try to edit something.  I too am running vista on a beast of an ATI video card and the program is total junk without this fix.  Pinnacle, get yer butt on this, por favor.....common sense says so.

 

Yes, but Pinnacle has conveniently left this thread alone... we need to get their attention and a proper response... as customers we deserve that.... who has a plan? 

I had a response from Avid/Pinnacle (the e-mail strangely entitled "Avid Customer Success" !!)  on the motion titler not working. They suggested....

Uninstall S14 completely;   Download RegDelete to clear registry entries;   Create new Admin User account;  Re-install S14 using the new user account. 

Spent several hours doing this and guess what, same situation, motion titler will not work. They said if it did not work they would "escalate" the problem - anyone know what this means?

 I have suggested that the tech dept have a look at this thread as it is not an isolated problem, but as xpesrx & winias say, Pinnacle seem to be conveniently ignoring this thread. Why don't they just admit there is a problem with this software, and get working on a fix PDQ.

 

Thanks for sharing and preventing us from wasting our time on yet another lame troubleshoot.....again, the software should just work.  We shouldn't have to do any of this. 

 Escalate means that the clerks tell their manager, whoop dee doo and it goes on a QA list of probably 500 other items.

But the software to me is junk if this doesn't get fixed. 

Do you think manufacturers would sell a car that turned off everytime you turn on the radio?  No. They wouldn't sell it in the first place.

No comment.

Graphics: Dual DVI ATI HD4350 1GB

2 Cards occupying 1 or 2 slots? If 2, try pulling 1 card. 12GB RAM - Try 4. (Studio only urilizes 2 GB anyway).

IMO, based on many Posts over the years, Studio doessn't perform well on High-end Gaming PCs.

Apart from that, I've never seen an advert for any PC stating  that it's ideal for Video Editing. It's too Hardware / Software & User Workflow dependent. 

ADDED - THIS  Post Post IMO, might be relevant, since it would seem that most of the Users  in this Thread have AMD/ATI HD Series GPUs.  

Just a thought

I'm using directX 9 and mines OK

What are you high powered boys using?

Dave, I installed DirectX 10 per the recommendation for the Studio 14 installation. 

Questions for you:

What operating system and video card do you have?

Do you know how to revert to DirectX 9?

Based on your response my next step may be to revert to DirectX 9 and if that don't work I'm considering installing my old GPU which is a Sapphire X1600 pro with 512 MB DDR2 ram. 

Thanks for your input. 

Friends:

I now have done what I was afraid I would have to do! I have reloaded my HP9357c with the restore disks from Hp. I then proceeded to load the Studio versions I have from the most recent full version that was S11 Ultimate. This was decided because my DVD's were not playing as expected. I have remarked that I was concerned that it was a burning conflict between S12 and S14. Anyway! I then rendered the same movie on S11 and it was OK! I then loaded my S12 Ultimate (upgrade) on the computer and repeated the DVD! OK! Then I loaded my S14 (upgrade) on the computer. As I went along I did all my Vista updates. My DVD rendered OK after S14. I have not yet put a chapter on it to check that. I did not apply the Studio Updates as I went along.

I have left all versions loaded. S14 seems to working as expected and my moving titles are no longer hanging the computer. All my effects and extra programs I bought are there with the exception of Stage tools. No I was not successful in keeping Smart-sound. It stayed all the way through S12 with some work.

This project took me two days to complete with frequent breaks as it is a boring event.

Buddy

I did a short sample to check things out: http://www.youtube.com/watch?v=KBcW0h4X588

 

A suggestion that will save you a lot of time and aggravation in the future. Get a copy of Acronis True Image and make an image backup of your install at various stages. This will allow you to quickly return to a previous state in about an hour or so. It's best to put this image on a separate drive. Even if you should loose your hard drive, you can replace it and restore the image to the new drive.

Don

Today I removed my HD 4670 and replaced it with my old video card which is a Sapphire X1600 pro with 512 MB DDR2 ram, and now my motion title editor is now working even in my normal account (not setup for "performance mode").

My conclusion is the motion title editor problem I was having was caused by the HD 4670 GPU.  I now have a trouble ticked with Sapphire the manufacturer of the card, yippee.

I've sent notification of this thread to AVID/Pinnacle - - we'll see what their response is.

Don't expect much . 

 

No, this isn't resolved. There are two large threads about the problem growing on your forum. We would like to hear a response fromAVID/Pinnacle.

 

See the thread here:

http://forums.pinnaclesys.com/forums/thread/341995.aspx

 

and

 

http://forums.pinnaclesys.com/forums/thread/350168.aspx

  

Hi xprsrx

The fact is that, judgeing by these posts,  there are quite a few people experiencing difficulty with the moving title editor. As a proportion of the total of S14 users it may be quite small, who knows. Unfortunately there is not the means of collating enough evidence to pinpoint any one difference between those who can and those who cannot.

My computer is a 5 year old AMD Athlon 64 3200+ (2.2GHz) with Radeon 9800 pro graphics and 1Gb ram. Operating systems XP and Win7. Nothing much done on XP yet as I find Win7 to be better.The graphics card was designed to run with DirectX 9.  My experience to date shows that I can run the moving tile editor with no problems.

Newer graphics cards will have hardware that utilises the features of DirectX 10 or even DirectX11 for the newest ones. I am not suggesting anyone changes their version of DirectX, merely that maybe this problem only occurs with a particular DirectX and/or associated graphics cards. By all means change your graphics card for an older one but also install the correct DirectX for that card. Changing DirectX is not something I have needed to do other than 10b to 10c but I should back up what you have first.

Please understand that this is a suggestion that might eliminate just one possibility. Since I do not suffer this problem, there is nothing I can do at my end to try and solve it. Remember that Pinnacle must be having the same difficulties. Until they know what causes this then there is not likely to be any patch, at least in the near future. If all those affected inform support of their problem together with full computer specs it might be more helpful.

Hi David

You are very lucky that you have a system that is working fine with S14. I bought a new fairly good spec PC (Intel 2 Quad core 3GHz, Vista 32 Home Prem; Radeon HD4600 with 1Gb, 4Gb RAM) less than 2 months ago be able to carry out video editing.

Having reported to Pinnacle the non-working motion titler, all I am getting from them is....

Reinstall S14; update drivers; have I updated drivers correctly; try switching off/on hardware acceleration/backround rendering/full resolution preview. If Pinnacle would only read this, and other threads, they might get a good idea of what is wrong with their programme and maybe start to work on putting it right. As it is, they are treating each case as in individual problem and not looking at the bigger picture (if you will excuse the pun)

If the problem is particular graphics cards, or Direct X 10 or whatever, it is for Pinnacle to fix it. Purchasers should not have to start changing their machines just to make this software run properly.

I just wish Pinnacle would come clean and admit there is a problem, and tell us if they are working on it.

 

I have never said that I am not having problems. It's just that they are nothing to do with the moving title editor.

I have two problems. First, I cannot import in mpeg. Second, If I try making a DVD -R DL disc it pops out after a few seconds as comleted but with nothing on it.

Nothing is perfect.

Don't get too ratty with the Pinnacle people on the front line, they are no wiser than we are.

I went browsing in PCWorld last week, on display were plenty of S12 but not a sign of S14. Even on their website you had to search for it. Amason was not much better. Where once it was a prominent purchase it has now been relegated out of sight. Perhaps we should assume from this that a lot of 'high street' purchasers have been having problems and returning S14 for refunds. This would be causing more ramifications for Pinnacle than a few moans from a forum ever would.

Make use of Pinnacle support while it is still there.

 

David Hunt:

I have never said that I am not having problems. It's just that they are nothing to do with the moving title editor.

I have two problems. First, I cannot import in mpeg. Second, If I try making a DVD -R DL disc it pops out after a few seconds as comleted but with nothing on it.

Nothing is perfect.

 

Um... sorry to tell you, we all paid for perfect. We didn't pay for a Beta Piece of software.

No one buys a car with problem. Why should software be any different?
No one likes buying medication that hasn't been tested safe. Why should we be buying software that hasn't been fully tested and passed many quality control tests?

Indeed. If you have a car with a problem, you take it back. The same applies to software. There is I believe (without re-reading the licence terms) a period of 30 days within which the software may be fixed or a refund made. I am still comfortably within that period and will be reporting the faults I find to support with reference to these conditions. I may also be right if I say that a fix (or suggested fix) from support will provide a further 30 day guarantee extension. However I repeat about looking at the licence terms.

I purchased S14UC  for use on Win7 and for the additional features it offered. Although the two faults I have so far are inconvenient, there are easy workarounds and do not detract from general usage of the program. As a result I will probably be keeping S14 despite its faults.

You have a choice.