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Studio 10 - Serial number disapeer

Last post 05-13-2008, 13:10 by Marc P.. 19 replies.
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  •  05-01-2008, 13:04 167445

    Studio 10 - Serial number disapeer

    I have a Q from a frind of mine. He just have bought Studio 10.5. But he has  a problem. After entering Serial Number, Studio are running. But when he start again, after a restart of the computer, the Serial Number are disappeerd !!!  So he has a serius problem. What to do ??
  •  05-01-2008, 21:58 167723 in reply to 167445

    Re: Studio 10 - Serial number disapeer

    Hi Avb,

    Where did the serial number disappear from? What happens when Studio is launched?


     

  •  05-02-2008, 8:49 167896 in reply to 167723

    Re: Studio 10 - Serial number disapeer

    My friend says, that after entering Serial Number in Help - next time he start up, seriel number are gone. So he can't start up without entering Serial Number again. So he had to enter serial number, everytime he start Studio.

    That's what he had told me.

  •  05-02-2008, 9:04 167901 in reply to 167896

    Re: Studio 10 - Serial number disapeer

    - He said, that after entering Serial Number and restart of the computer, he got a message saying, that he now has 27 days left of his trial periode. He has got confermation from Pinnacle, that he is registrated.
  •  05-02-2008, 20:24 168312 in reply to 167901

    Re: Studio 10 - Serial number disapeer

    Please ask your friend to send me a PM through this forum including the ff:

    Studio Serial number (in all caps)
    Email used for registration
    Passport number
     

  •  05-04-2008, 6:37 169035 in reply to 168312

    Re: Studio 10 - Serial number disapeer

    You should not share sensitive information such as serial numbers on the public threads.
  •  05-05-2008, 16:20 169777 in reply to 169035

    Re: Studio 10 - Serial number disapeer

    Kindly edit your post. Personal information like serial numbers and unlock codes should not be shared.

    Take a screenshot of Studio showing that it is asking for a serial number. Then send it to me.

  •  05-06-2008, 8:56 170155 in reply to 169777

    Re: Studio 10 - Serial number disapeer

    Marc P.:

    Kindly edit your post. Personal information like serial numbers and unlock codes should not be shared.

    Take a screenshot of Studio showing that it is asking for a serial number. Then send it to me.

  •  05-06-2008, 9:04 170162 in reply to 170155

    Re: Studio 10 - Serial number disapeer

  •  05-06-2008, 13:43 170289 in reply to 170162

    Re: Studio 10 - Serial number disapeer

    Thanks for sharing this, let me have a look at this with support and let me get back to you.
  •  05-07-2008, 7:21 170814 in reply to 170289

    Re: Studio 10 - Serial number disapeer

    OK

    you can also mail to me:

    leifgraversen@mail.dk

     

  •  05-07-2008, 17:29 171089 in reply to 170814

    Re: Studio 10 - Serial number disapeer

    Do you have Studio 10.5 Plus Upgrade? or is it a full version standalone version?
  •  05-08-2008, 7:20 171293 in reply to 171089

    Re: Studio 10 - Serial number disapeer

    First I was using Studio Plus trial, ver. 10.5, but later I have downloaded Studio Plus 10.6 Titanium edition.
  •  05-08-2008, 18:04 171705 in reply to 171293

    Re: Studio 10 - Serial number disapeer

    graversen:
    later I have downloaded Studio Plus 10.6 Titanium edition.

    Is it a Upgrade version?

  •  05-09-2008, 4:21 172045 in reply to 171705

    Re: Studio 10 - Serial number disapeer

    This is what I have downloaded. (file name)
    Download StudioPlusTE10[1].6.0.3835 now.exe
  •  05-09-2008, 15:09 172502 in reply to 172045

    Re: Studio 10 - Serial number disapeer

    Try removing all versions of Studio from your computer and using regdelete after.

    Download the REGDELETE program, click on the link below for the REGDELETE program, after downloading run the REGDELETE program and choose STUDIO 10 on the product, try it about two times, then restart.

    Then, Run the REGDELETE program again and instead of choosing all product choose the USER REGISTRATION and ACTIVATION DATA.

    You dowload Regdelete here.

    Then reinstall StudioPlusTE10[1].6.0.3835 now.exe in safe mode.

  •  05-10-2008, 5:32 173043 in reply to 172502

    Re: Studio 10 - Serial number disapeer

    I have now followed your instructions 100%... Nothing is different. When I started the Studio Program I got this message:

    "This is a trial version available for 30 days. Currently you have 16 day(s) remaining before the program ends. To purchase a license for this program, please click on the 'Buy' button below."

    Can you pay my 99,99 € back? I don't believe that we ever can get it this to work.


  •  05-12-2008, 20:51 174752 in reply to 173043

    Re: Studio 10 - Serial number disapeer

    If you would like to go that route, it would be best to contact support for your options. However if you would like to continue trying things out please read my PM.
     

  •  05-13-2008, 11:12 175194 in reply to 174752

    Re: Studio 10 - Serial number disapeer

    Ok, we're going on trying things. But time is running - in a few days wil my free account dissapear. Again - again...
  •  05-13-2008, 13:10 175242 in reply to 175194

    Re: Studio 10 - Serial number disapeer

    I have responded to your PM. Lets continue the discussion there as it involves sensitive information (serial numbers etc).
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