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OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

Last post 11-24-2008, 12:02 by bvregille. 429 replies.
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  •  10-09-2008, 8:27 241903 in reply to 241896

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    Wow.  I just bought and installed the full Studio v12 as an non-upgrade "upgrade" to v10, and I have to say that the SmartSound "replacement" is simply no replacement. It's awful.  The music selection is atrocious.  Fortunately, I can still generate SmartSound tracks through Ulead's Media Studio Pro, which I also use, but I can tell right now that this gimped Pinnacle version pales by comparison.

    Bring back SmartSound!

  •  10-09-2008, 9:48 241931 in reply to 241903

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    I feel the same way. Bought plus version of V12 and was unable to transfer smart sound from my V10. Unfortunately I uninstalled V10 so SS is now gone. I agree that the  new version stinks, Smart Sound was so much better. Is there a stand alone version of SS ?

     

    Eugene

  •  10-09-2008, 10:36 241945 in reply to 241931

    • jjn is not online. Last active: 22 Nov 2009, 15:26 jjn
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    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    and was unable to transfer smart sound from my V10
    That should be possible. Have a look HERE. You just load the Smartsounds quicktracks installer from their site

    There is also a standalone version available from Smartsounds.

  •  10-09-2008, 20:39 242103 in reply to 241945

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    I made a mistake, my previous version was 8 NOT 10. Can SS still be transferred?

     

    Eugene

  •  10-09-2008, 21:22 242111 in reply to 242103

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    Hi all,  After  much cussing and swearing at my computer and getting nowhere, I emailed SmartSound tech support about this issue and was given a link that would install an updated SmartSound music generator.  I would have posted the link in here on the off chance that someone else might like to use it.. (smell sarcasm?) Unfotunately the link is passcoded and the email stated that the password expired about an hour after I got the email.  ANYWAY.... I installed the program and all is well with the world (for now) I can use my SmartSound music.  So email SmartSound support and get this music generator. (at least I think thats what they called it). http://www.smartsound.com/support/supportform.html

     Hope this helps someone!!!

  •  10-09-2008, 23:26 242121 in reply to 242103

    • jjn is not online. Last active: 22 Nov 2009, 15:26 jjn
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    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    Eugene1:

    I made a mistake, my previous version was 8 NOT 10. Can SS still be transferred?

     

    Eugene

    Given how few people are probably running S8 now, you'll probably have to try the installer yourself Wink

    Let us know the results.


  •  10-10-2008, 17:54 242316 in reply to 242121

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    This post is related to SmartSound support in Studio...

     

    There is a Pinhead video that you might find interesting:

    • Go to www.PinheadHQ.com
    • In the left column, click on "View Clips"
    • Then in the main window, click on "One Minute Challenge"
    • Then click on Pinhead, the Wedding Videographer
    • Lastly, you can stream a low or high-bandwidth version of the video, or you can right-click on the "Save Clip" link and save a highest-quality version to your desktop

     

    Comments can be posted in the Pinhead Group Project thread.  (View them all.  Smile )

  •  10-10-2008, 18:33 242319 in reply to 242316

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    Well done and very clever Wink

    Regards - Keith H

  •  10-10-2008, 19:36 242326 in reply to 242319

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    That's why we love SmartSound. Now if only Pinnacle can work out that contract.
  •  10-11-2008, 0:19 242357 in reply to 242326

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    Well done.

    Yes

  •  10-15-2008, 13:27 243576 in reply to 242357

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    Any news anyone?

  •  10-15-2008, 16:13 243642 in reply to 243576

    • jjn is not online. Last active: 22 Nov 2009, 15:26 jjn
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    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    Well the 12.1.3 release patch has be posted. I don't really have time to test it tonight, but if the Quicktracks plug-in still works, then that is a very good sign.
  •  10-15-2008, 16:37 243651 in reply to 243642

    • jjn is not online. Last active: 22 Nov 2009, 15:26 jjn
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    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    Smartsounds works in the release patch of 12.1.

    Big Smile 

  •  10-16-2008, 2:23 243776 in reply to 243651

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    jjn:

    Smartsounds works in the release patch of 12.1.

    Big Smile 

    + 1 YesBig Smile
  •  10-16-2008, 2:40 243780 in reply to 243776

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    colour:
    jjn:

    Smartsounds works in the release patch of 12.1.

    Big Smile 

    + 1 YesBig Smile

    Excellent news, the battle it seems has been won, however the war is not over. We need to continue to impress upon both companies that Smartsound is an integral and essential component of Pinnacle Studio. Whenever the Smartsound functionality is removed both companies will lose business as customers begin the inevitable migration to products that can support the large and expensive library of music many users own.

    For now the news is good, personally I can now give the go ahead to buy the 5 licences we need here at Timeless Moments. I would urge others who are thinking about upgrading from 11 but have held off because of the Smartsound issue to now go ahead and do so. It is equally important to reward companies that listen to their customers.

    I believe it is now the time for a statement from Avid regarding the future support for Smartsound having made a massive U-turn on their original decision.

    Well done everyone for sticking with this campaign.

     

  •  10-16-2008, 2:59 243788 in reply to 243780

    • jjn is not online. Last active: 22 Nov 2009, 15:26 jjn
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    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    Well done everyone for sticking with this campaign.
    And well done Ian for being the prime motivator Yes

    having made a massive U-turn
    it might be more pragmatic to say "Having shown that they do listen to user feedback" Wink

    I'd speculate that Pinnacle development will now move to S13/NextGen, (i.e. no more planned patches for 12), so the next "battle" is likely to be eight months away at least.

  •  10-16-2008, 4:36 243814 in reply to 243788

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    Happy to read the good news.

    ... but ... beware ... despite it being away some eight to twelve months as jjn wrote, from now on we have to concentrate on the next "battle". Wink

  •  10-16-2008, 5:41 243837 in reply to 243814

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    It's good to know Pinnacle has listened to customers. Now I can purchase S12 and try some new features. Thanks Pinnacle. Now I'm hoping the next version keeps SS also...
  •  10-16-2008, 14:29 244054 in reply to 243788

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    And well done Ian for being the prime motivator Yes
    + 1YesBig Smile
  •  10-16-2008, 15:26 244083 in reply to 244054

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    SS works in this version. It is the next version that I am worried about. That along with whether it will work in Liquid's "NextGen" replacement. I still have Sonic Fire Pro 5 to use. And, it is a totally AWESOME program. So, if SS goes "bye bye", I will still be able to use their products in my video, albeit, outside of the NLE.

    And yes, thanks Ian for getting this ball rolling along with Declic Video for there continued support in this along with having a great website with lots of Studio help/hints/tips/free transitions, etc.

  •  10-17-2008, 0:10 244168 in reply to 244083

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    Tony P:

    I still have Sonic Fire Pro 5 to use. And, it is a totally AWESOME program. So, if SS goes "bye bye", I will still be able to use their products in my video, albeit, outside of the NLE.

    I also have Sonic Fire Pro 5 and have now discovered it can't handle *.m2v files (as in HDV).

    Paul W. H 

     

  •  10-17-2008, 0:32 244174 in reply to 244168

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    Paul W. H:

    I also have Sonic Fire Pro 5 and have now discovered it can't handle *.m2v files (as in HDV).

    Good to know, thanks for that info.

    It probably can't handle any HD file.

    Perhaps I should have a closer look at that. 

  •  10-17-2008, 0:46 244177 in reply to 244174

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    plemmens:

    It probably can't handle any HD file.

    Perhaps I should have a closer look at that. 

    HD  mpg and mov files are able to import on my sys, I might have more codecs installed than you but try with those filetypes and tell what happens.

  •  10-17-2008, 13:20 244407 in reply to 244177

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    I had S12 make several files to test with SF Pro 5.

    All files except for the .rm Real Media file played ok on test system.

    Results:
    1. MOV full screen DV: SFP5 crashes to desktop.
    2. MPEG-4 HD: SFP5 crashes to desktop.
    3. Real Media large: SFP5 crashes to desktop.
    4. MPEG-2 HDV2 1080i: imports fine in SFP5.
    5. WMV HDV 1080/50i 1440x1080:  imports fine in SFP5.
    6. HD DivX AVI 16:9: imports fine in SFP5.

  •  10-17-2008, 13:30 244414 in reply to 244054

    Re: OFFICIAL - SMARTSOUND WILL BE UNAVAILABLE IN NEXT PATCH/VERSION - PROTEST HERE

    colour:
    And well done Ian for being the prime motivator Yes
    + 1YesBig Smile

    Thanks guys but I think I just happened to get the email from Smartsound first living in the UK.

    Today we have ordered the first Studio 12 Ultimate from Amazon, price £60, looking forward to seeing how well it works.

    May I also respectfully add that whilst the discussion on SFP5 is of great interest is it possible it could be moved to a different thread, don't think we should dilute the core message of this thread on digressionary subjects.

    Cheers

    Ian

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