Forums
in > Search
Welcome to Pinnacle Systems - Forums Sign in | Join | Help

PS25U Crashes Upon Start

Last post 05-28-2022, 14:05 by oceanol. 37 replies.
Page 1 of 2 (38 items)   1 2 Next >
Sort Posts: Previous Next
  •  09-21-2021, 23:59 817093

    • lloyd61 is not online. Last active: 10-25-2021, 3:21 lloyd61
    • Not Ranked
    • Joined on 09-22-2021
    • Australia, Queensland, Caloundra
    • Posts 7

    PS25U Crashes Upon Start

    Hello all,

    Have raised this issue with PS themselves, but thought I would ask here also as I may get a quicker reply.

    Just upgraded to PS25U, installation went smoothly, no errors. But upon trying to start the new application, I get the opening splash image as it goes through the loading and initialisation process, but a few seconds after the main editing window appears, it then closes.

    Have tried a reboot, but no change.

    PS24U still starts and runs fine, so what changed with PS25U?

    I'm using Win10 which is up to date.

    Any thoughts most appreciated.

     Kind regards

     Lloyd

  •  09-22-2021, 5:02 817094 in reply to 817093

    Re: PS25U Crashes Upon Start

    Hi and welcome to the forum...

    One possibility for the crashing is that Studio 25 might have "misfired" when it tried to build its library/effects database for the first time, and has left it in a strange state. So one thing to try is removing it and letting Studio have another go at creating it...

    Locate the folder C:\Users\<your user name>\AppData\Local\Pinnacle_Studio_25 and either rename it or delete it and its contents. (Note: the AppData folder is a hidden folder - so you may need to change the Windows File Explorer settings to show hidden files and folders. Then try launching Studio 25 again and see if it launches and does not crash. If all is well, leave it until it has finished building the library/effects database before trying to do any editing (takes several minutes - when it's finished the CPU and disk activity will drop bck to a low level).

    HTH
    Richard

  •  09-22-2021, 5:32 817098 in reply to 817094

    Re: PS25U Crashes Upon Start

    Check the installation of Net Framework 4.8. It is located in the Studio installation folder ..... PinnacleStudio25 \ 64bit \ Prerequisites 
  •  09-22-2021, 9:31 817102 in reply to 817093

    Re: PS25U Crashes Upon Start

    I have a same problem. Noticing that it try to open for some reason a project called "The-Sky-is-the-Limit_PS25.Movie.AXP. I Find that AXP file and double click it -> PS25U opened and this time let me choose that Cancel project and start new project.

    Then it seems working until I closed and tried to launch again. Same problem but different project. Once again, open through that project file. problem is still existing, but can open PS25U by clicking project file. Solutions still needed. Removing folder (culpanr hint) did not help. NetFramework 4.8 (vovan hint) not yet tested.
  •  09-22-2021, 9:41 817103 in reply to 817098

    Re: PS25U Crashes Upon Start

    I checked from win register and there is mentioned version 4.8.04084, so it should be latest (and last) version.
  •  09-23-2021, 0:55 817112 in reply to 817093

    • lloyd61 is not online. Last active: 10-25-2021, 3:21 lloyd61
    • Not Ranked
    • Joined on 09-22-2021
    • Australia, Queensland, Caloundra
    • Posts 7

    Re: PS25U Crashes Upon Start

    Thank you for the suggestions, have deleted the suggested folder, but still crashes.

    Next I checked the version of NET framework, it is also at 4.8.04084.

    So, the issue remains. 

    Have just sent the two system overview files to Corel they requested, so shall see what they think it is.

    Will keep you posted on progress. :) 

  •  09-23-2021, 6:47 817116 in reply to 817112

    Re: PS25U Crashes Upon Start

    Ok having recently installedPS25U on my new PC I was having a similar problem to this & finnaly seemed to have cured it this morning, by going into control panel deleting all the render files in the storage locations page, and then in preview and export set optimization to about 10 and playback quality to best.

    All is now good

  •  09-23-2021, 9:05 817120 in reply to 817116

    Re: PS25U Crashes Upon Start

    I had to delete the hidden appdata Studio file today. Issues with video thumbnails not correct. Once I did that, so far all is well....
  •  09-28-2021, 7:00 817213 in reply to 817116

    Betreft: Re: PS25U Crashes Upon Start

    Installed PS25U 2 days ago but anytime I try to start it, there is a some "... not closed correctly"  but it disappears so quickly that I can't see the whole message, nor can I intervene.

    I have tried the deleting hidden files in the AppData folder and the changing in the control panel: no cure.

    Only way to start (thanks to JPJU) it doubleclicking on a .....Movie.AXP  file. Then I can work in PS25U.

  •  09-28-2021, 7:08 817214 in reply to 817213

    Re: Betreft: Re: PS25U Crashes Upon Start

    ..... but it shouldn't be that way... it should start by clicking on the icon as other programs do.
  •  09-29-2021, 1:57 817224 in reply to 817093

    • lloyd61 is not online. Last active: 10-25-2021, 3:21 lloyd61
    • Not Ranked
    • Joined on 09-22-2021
    • Australia, Queensland, Caloundra
    • Posts 7

    Re: PS25U Crashes Upon Start

    Well Corel have not been much help, they just sent me a link for the complete install file.

     Tried installing with it, same result.

    The weird thing is that I cannot find the .....movie.axp file anywhere to see if I can start it that way.

    I carried out a complete install. Where should it be located please. 

  •  09-29-2021, 3:54 817228 in reply to 817224

    Re: PS25U Crashes Upon Start

    There is a program that you can use to uninstall PS25. It will do a registry check/clean, then a folder check/remove. It's called Revo Uninstaller FREE. I have the pro version, but the free is good. It will back up your registry before you delete things. It will prompt you if you want to delete the remaining folders.

    Then restart and install PS25.  

  •  09-29-2021, 4:29 817230 in reply to 817228

    • lloyd61 is not online. Last active: 10-25-2021, 3:21 lloyd61
    • Not Ranked
    • Joined on 09-22-2021
    • Australia, Queensland, Caloundra
    • Posts 7

    Re: PS25U Crashes Upon Start

    OK, thank you, will certainly give it a try.
  •  10-08-2021, 14:52 817404 in reply to 817230

    Re: PS25U Crashes Upon Start

    Attachment: Desktop_Icon_Path.png
     
    Thanks for raising this to our attention, and thanks to others here for the help. 
     
    I've asked our developers if they have any idea that could explain the differences you're seeing.  
     
    The desktop icon path points to Splash.exe, which as far as I knew, just opened Pinnacle Studio.exe, in the same directory, C:\Program Files\Pinnacle\Studio 25\programs\ .
       
    Double-clicking a project file may be pointing to \programs\Pinnacle Studio.exe instead.  I can't reproduce the initial problem myself, but if you're interested to try, it should be pretty easy to check on your end, by editing the path in the desktop shortcut:
     
     - With PS closed, right-click the Pinnacle Studio 25 desktop icon, then click Properties.
     - In Target, change to "C:\Program Files\Pinnacle\Studio 25\programs\Pinnacle Studio.exe"
     - Click Apply, then Continue at any security prompts, then click OK to close this properties dialog. 
     - Start PS25 from the desktop icon. 
     
     
     

     
     

  •  10-08-2021, 23:55 817414 in reply to 817404

    • lloyd61 is not online. Last active: 10-25-2021, 3:21 lloyd61
    • Not Ranked
    • Joined on 09-22-2021
    • Australia, Queensland, Caloundra
    • Posts 7

    Re: PS25U Crashes Upon Start

    Thank you for trying to help glus, but in the end, tech support have conceded they were unable to get it to work and have granted a full refund.

    This ends a long relationship with Studio, since Studio 7, my current PC has been alive since 2011 and ran all versions since then fine, so something has changed with Studio 25.

    Would go back to Studio 24, but no longer have the installation package.

    Regards to all.

    Lloyd 

  •  10-09-2021, 2:33 817415 in reply to 817414

    Re: PS25U Crashes Upon Start

    lloyd61:

    Would go back to Studio 24, but no longer have the installation package.

    Check this out : https://www.pinnaclesys.com/en/landing/download/

  •  10-09-2021, 3:10 817417 in reply to 817415

    • lloyd61 is not online. Last active: 10-25-2021, 3:21 lloyd61
    • Not Ranked
    • Joined on 09-22-2021
    • Australia, Queensland, Caloundra
    • Posts 7

    Re: PS25U Crashes Upon Start

    outstanding, thank you saby. :)
  •  10-23-2021, 18:24 817790 in reply to 817415

    Re: PS25U Crashes Upon Start

    I have the same problem with PS25 that I just purchased. It appears the problem has not been corrected yet.
  •  10-24-2021, 4:23 817792 in reply to 817790

    Re: PS25U Crashes Upon Start

    Does this help : http://forums.pinnaclesys.com/forums/permalink/817790/817404/ShowThread.aspx#817404 ?
  •  10-25-2021, 3:03 817797 in reply to 817790

    • lloyd61 is not online. Last active: 10-25-2021, 3:21 lloyd61
    • Not Ranked
    • Joined on 09-22-2021
    • Australia, Queensland, Caloundra
    • Posts 7

    Re: PS25U Crashes Upon Start

    For some yes, but others no, as was in my case. What made it harder was not dealing with the same tech person and a lot of it was repeated.
  •  11-27-2021, 4:59 818635 in reply to 817102

    Betreft: Re: PS25U Crashes Upon Start

    Same problem here. 
  •  11-27-2021, 5:19 818636 in reply to 818635

    Re: Betreft: Re: PS25U Crashes Upon Start

    L.Nieste:
    Same problem here. 

    Have you tried the suggestions? 

  •  12-02-2021, 16:46 818791 in reply to 817404

    Betreft: Re: PS25U Crashes Upon Start

    his has not been resolved with this patch. Must restore it yourself. Too bad it was not included
    it's a pity
     
    gr casper01 
  •  12-03-2021, 2:08 818794 in reply to 818791

    Re:Betreft: Re: PS25U Crashes Upon Start

    It was not included because it could not be reproduced by developers. When a suggestion to resolve raises up, most people don't bother to reply. Difficult in these conditions to nail down the cause of the problem.
  •  12-03-2021, 3:42 818799 in reply to 818794

    Betreft: Re:Betreft: Re: PS25U Crashes Upon Start

    hanks for the reply, assume it's been reported now. That this will be fixed in the next Patch/fix. Is very inconvenient when there is an update. Not everyone knows how to do it.

     SB report workflowe about it.

    Casper01 

Page 1 of 2 (38 items)   1 2 Next >
View as RSS news feed in XML
Copyright © 2012 Corel, Inc.. Terms of Use | Privacy Policy